Knowledge Base

Premier: eSupport - Order Status


Premier Recent Order Status


Dell has available for you the Online Order Status tool to check the status of your order and view a variety of options relating to current and past Dell purchases (up to two years). This online web application enables you to check the progress of your order at any time. You can track your orders placed, both online or offline.



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How to Access Order Status on Premier

To check your Order Status, perform the following steps:


  1. Log in to your Premier Page
  2. Once your page loads you can access Order Status by clicking on the Order Status link (sack barrow) in the tool belt underneath the Premier navigation (Figure 1: Order Status link location).
Order Status link location
Figure 1: Order Status link location



Available Information

You should have access to all of your orders within the last two (2) years that have a status of In Production, Pre Production, Shipped, Delivered or Canceled. If you do not see a list of orders linked to your customer number(s), but you are asked to enter in an Order Number and Verify with a Customer Number, please contact your Dell Account Team in order to turn on this functionality.

If you need to find your Dell Sales Representative for your online Premier Webpage please view this article: How to find your Dell Sales Representative for your online Premier Webpage

The screenshot below shows the Online Order Status details page (Figure 2: Online Order Status details page).

Premier Recent Orders details page
Figure 2: Online Order Status details page

Some of the information available on the Online Order Status details page are:


  • Carrier Company
  • Delivery information (information available is dependent on the status of the order and if provided by the carrier)
  • Estimated Delivery Date
  • Order Date
  • Order Invoice (available once the order has shipped)
  • Order Status
  • Packing Slip (available once the order has shipped)
  • Provides an "At-a-glance" summary status bar
  • Related customer information, such as Customer Number, Order Number and PO Number
  • Shipped Date
  • Tracking link, tracking number - if the carrier link is available, you will be taken through to the carrier website for order tracking

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Filter and Search

The Premier Recent Order application allows you to filter and search by:


  • Customer Number
  • Description of the order, the Dell Purchase ID, the Order Number and/or your own PO Number
  • Status of the Order
  • Timeframe (Last 45 days, last 90 days, 6 months, last 1 year and last 2 years)

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Available Data Columns

The default and non default columns for Premier Recent Orders application are:


  • Dell Purchase ID
  • Description
  • Estimated Delivery
  • Order Date
  • Order Number
  • Other Actions
  • PO Number (not enabled by default)
  • Status
These columns can be customized by using the "Options" button on the page (Figure 3: Premier Recent Order Options button). Only seven (7) columns can be enabled at one time, you have to de-select a column before enabling another column.

Premier Recent Order Options button
Figure 3: Premier Recent Order Options button

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Export, Subscribe or Unsubscribe

There are three (3) actions that you can do with this report by using the "Select an Action" dropdown menu (Figure 4: Available Actions).


  1. Export all - if you select this action you can download your orders in an excel document.
  2. Subscribe to selected - you can select one or more order that have not been cancelled, shipped or delivered and subscribe to these orders. Results can be edited and an e-mail address can be registered to receive any order shipped or order delay e-mail notification for any order listed.
  3. Unsubscribe - you can unsubscribe to any order that you have previously subscribed to.
Available Actions
Figure 4: Available Actions

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Other Actions (Packing Slip, Order Invoice and Order Returns)

The Order Status application has other actions which provides you access to your Packing Slip and the Order Invoice for orders that are in a Shipped Status. You can also request to return an order from within the Order Status application (Figure 5: Other Actions).


Order Returns is based off of the Terms and Conditions of the Dell Return Policy. More information can be found during the Returns process.

Other Actions
Figure 5: Other Actions

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Order Details

When you click on any Order Number link the application will show you the details of the order including but not limited to (Figure 6: Order Details page):

  • Billing and Shipping details
  • Description
  • Estimated Delivery Date
  • Item
  • Item Number
  • Order Cost
  • Order Details (Order date, Order number, Shipping method, Customer number and Dell Purchase ID)
  • Order Status
  • Order Summary
  • Quantity
  • Tracking Information
  • Unit Price

Order Details page
Figure 6: Order Details page

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Frequently Asked Questions

  1. How do I find out what Customer Numbers are associated to my Company's Premier Webpage for Reporting?
  2. How do I find out what Customer Number is associated to my Order Number?
  3. How do I find out what the Status of my Order is?
  4. I have received my Order, but the Order Status does not show it has Shipped or Delivered and I need a copy of my Invoice.

How do I find out what Customer Numbers are associated to my Company's Premier Webpage for Reporting?

There are a few ways to find out what Customer Numbers are associated to your Company's Premier Webpage. The easiest way is to use the Order Status link on your Premier Webpage. Another way is to reach out to your Dell Sales Representative.

Order Status:
  1. Log in to www.dell.com/premier
  2. Click on "Order Status" (Figure 7: Order Status link)
  3. Once this page loads, click on the "All Customer Numbers" dropdown menu under the Refine results section (Figure 8: All Customer Number dropdown menu)
  4. The dropdown will show you all of the customer numbers that are currently associated to your Company's Premier Webpage.
Order Status Link
Figure 7: Order Status link

All Customer Numbers dropdown menu
Figure 8: All Customer Number dropdown menu


If you do not have the Order Status link on your Premier Webpage, or if you are missing a customer number from this list, or if you are unable to find your Order / Invoice on your Premier Webpage please contact your Dell Sales Account Team to have this enabled for you. How do I find out who my Premier Sales Representative is? Click Here


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How do I find out what Customer Number is associated to my Order Number?

  1. Log in to www.dell.com/premier
  2. Click on "Order Status" (Figure 9: Order Status link)
  3. Search for your Order by using the Search dialogue box. If you are unable to find your Order using the Search dialogue box, you can use the "Search Form" to lookup orders by a reference number. There is a link to this form at the bottom of the Premier Recent Orders page (Figure 10: Search Form Hyperlink), or you can contact your Dell Sales Account Team. How do I find out who my Premier Sales Representative is? Click Here
  4. Once you have found your Order, click on the Order Number hyperlink
  5. The Order Details page will show you the Customer Number associated to this Order Number under the Order Details section (Figure 11: Order Details)

Order Status Link
Figure 9: Order Status link

Search Form hyperlink
Figure 10: Search Form Hyperlink

Order Details
Figure 11: Order Details


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How do I find out what the Status of my Order is?

The Order Status tool has four (4) types of Order Status:

Confirmed - This status informs you that your order has been placed with Dell and is currently in production.

Canceled - This status informs you that your order has been canceled. The order could have been canceled by you or by Dell. If you feel that this order should not have been canceled please reach out to your Dell Sales Representative or Dell Customer Care for further assistance. Click Here to find your Dell Premier Website Sales Representative. Click Here to contact Dell Customer Care.

Shipped - This status informs you that your order has been shipped from Dell and is with the delivery carrier.

Delivered - This status informs you that your order has been delivered to the shipping address by the delivery carrier.

You can find the status of your Order by using the Order Status link on your Company's Premier Webpage:

  1. Log in to www.dell.com/premier
  2. Click on "Order Status" (Figure 12: Order Status link)
  3. Once the page loads you will be presented with a list of your most recent orders, each order will have the current status of the order. From here you can search by Description, Order Number or PO Number.

Order Status Link
Figure 12: Order Status link


If you do not have the Order Status link on your Premier Webpage, or if you are missing a Customer Number from this list, or if you are unable to find your Order / Invoice on your Premier Webpage please contact your Dell Sales Account Team to have this enabled for you. How do I find out who my Premier Sales Representative is? Click Here



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I have received my Order, but the Order Status does not show it has Shipped or Delivered and I need a copy of my Invoice.


Sometimes there is a delay in updating the database and the status of your order may not have been updated in a timely manner. If you need your Invoice and the Premier Website is not providing it to you based on the status of your order please reach out to Dell Customer Care so they can provide you with the invoice. Click Here to contact Dell Customer Care.

If the status of this order does not update within 48 hours please contact the Premier Website helpdesk so they can investigate this issue and get it resolved as quickly as possible. Click Here to contact the Premier Website Helpdesk.



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If you have any questions or need assistance:

Premier Support




Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: HOW11017

Last Date Modified: 03/14/2018 11:35 AM


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