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Information on the eDellRoot and DSDTestProvider certificates and how to remove them from your Dell PC



This article provides information on the eDellRoot and DSDTestProvider certificates and how to remove them from your Dell PC.


Table of Contents:

  1. Information on the eDellRoot and the DSDTestProvider certificates
  2. How to remove the eDellRoot and DSDTestProvider certificates from your system
  3. eDellRoot and DSDTestProvider Manual Removal
  4. How to confirm the latest version of Dell Foundation Services is installed on your PC

Information on the eDellRoot and the DSDTestProvider certificates

The eDellRoot certificate was installed on Dell PC's by our Dell Foundation Services application, and is used by support to provide a better, faster and easier support experience for our customers. The certificate is not malware or adware. It was intended to provide the system service tag to Dell online support allowing us to quickly identify the computer model, making it easier and faster to service our customers. This certificate is not being used to collect personal customer information. It’s also important to note that the certificate will not reinstall itself once it is properly removed using the recommended Dell process.

When we became aware of eDellRoot, we immediately dug into all our applications that get loaded on Dell PCs. We can confirm we have found no other root certificates on the factory installed image. What we did find was that the Dell System Detect application and its DSDTestProvider root certificate had similar characteristics to eDellRoot. In the case of Dell System Detect, the customer downloads the software proactively to interact with the Dell Support website so we can provide a better and more personalized support experience. Like eDellRoot, the support certificate in question was designed to make it faster and easier for our customers to get support. The impact is limited to customers who used the "detect product" functionality on our support site between Oct. 20 and Nov. 24, 2015. The application was removed from the Dell Support site immediately and a replacement application without the certificate is now available. We are proactively pushing a software update to address the issue and have provided instructions to remove this certificate below.

NOTE: The McAfee LiveSafe - Internet Security program may detect the eDellRoot and DSDTestProvider certificates as potentially unwanted programs on your system and prompt you to remove them. Dell has worked with Microsoft and Intel Security (McAfee) to embed the patch into their anti-virus software so that anyone that gets an update from them will also have the certifications removed. Users of the McAfee LiveSafe software may receive the prompts shown below until the update is applied:

DetectionPromptReg DetectionPrompt


How to remove the eDellRoot and DSDTestProvider certificates from your system

Follow the instructions below to remove the eDellRoot and DSDTest certificates from your system. Please note the following additional information about the removal of the eDellRoot certificate from Dell PC's:

  • Dell will also push a software update starting November 24, that will check for the certificate, and if detected will remove it.
  • Customers who reimaged their systems without Dell Foundation Services are not affected by this issue.
  • Additionally, the certificate will be removed from all Dell systems moving forward .

Automatic Removal:


eDellRoot and DSDTestProvider Manual Removal

  1. Open Task Manager by right clicking on the taskbar, the long horizontal bar at the bottom of your screen, and select Task Manager.

    Task Manager open

  2. Select the Services tab in the Task Manager window.

    Services tab

  3. Click on Open Services at the bottom of the Services tab.

    Open services

  4. Look for Dell Foundation Services and select it.

    Dell Foundation Services select

  5. Click Stop the service.

    Stop the sevice

  6. The Services window should look like the image below after the service has stopped.

    Services stopped window

  7. Open File Explorer and navigate to c:\Program Files\Dell\Dell Foundation Services and delete the Dell.Foundation.Agent.Plugins.eDell.dll file.

    Delete Dell Foundation agent

  8. You may be prompted with the warning below. Click Continue to delete the file.

    Delete warning

  9. Hit the Windows key on the keyboard and type certmgr.msc followed by the Enter key.
    • Windows 7:

      Windows 7 certmgr

    • Windows 8.1

      Windows 8.1 certmgr

    • Windows 10

      Windows 10 certmgr

  10. You may be prompted to allow the program to make changes to the computer. Click Yes.

    Click yes to save changes

  11. When the certificate manager window opens, double click on Trusted Root Certification Authorities on the left panel. Then double click the Certificates folder.

    Certificates folder

  12. Select the DSDTestProvider certificate from the right panel.

    Select DSDTestProvider certificate

  13. Delete the certificate by clicking the X icon in the toolbar.
    WARNING: Make sure ONLY the DSDTestProvider certificate is selected like the example below before clicking the delete button. Deleting any other certificate may cause your system to function improperly.

    Delete DSDTestProvider

  14. You will be asked to confirm deletion of the DSDTestProvider certificate. Click Yes.

    Confirm delete

  15. Select the eDellRoot certificate from the right panel

    eDellRoot certificate

  16. Delete the certificate by clicking the X icon in the toolbar.
    WARNING: Make sure ONLY the eDellRoot certificate is selected like the example below before clicking the delete button. Deleting any other certificate may cause your system to function improperly.

    Delete eDellRoot certificate

  17. You will be asked to confirm deletion of the "eDellRoot" certificate. Click Yes.

    Confirm delete

  18. After deletion of both DSDTestProvider and eDellRoot certificate the certificate manager windows should no longer show the two certificates as shown in the image below.

    Certifcates removed

  19. Double click on the Personal folder on the left panel. Then double click the Certificates folder.
    NOTE: Your system may or may not have the DSDTestProvider or eDellRoot certificates under the Personal->Certificates folder depending on how the certificates were installed originally.

    Personal certificates folder

  20. Select the DSDTestProvider certificate from the right panel.

    Personal DSDTestProvider certificate

  21. Delete the certificate by clicking the X icon in the toolbar.
    WARNING: Make sure ONLY the DSDTestProvider certificate is selected like the example below before clicking the delete button. Deleting any other certificate may cause your system to function improperly.

    Delete DSDTestProvider certificate

  22. You will be asked to confirm deletion of the DSDTestProvider certificate. Click Yes.

    Delete certificate warning

  23. Select the eDellRoot certificate from the right panel.

    Personal eDellRoot certificate

  24. Delete the certificate by clicking the X icon in the toolbar.
    WARNING: Make sure ONLY the eDellRoot certificate is selected like the example below before clicking the delete button. Deleting any other certificate may cause your system to function improperly.

    Delete personal eDellRoot certificate

  25. You will be asked to confirm deletion of the eDellRoot certificate. Click Yes.

    Delete certificate warning

  26. After deletion of both DSDTestProvider and eDellRoot, the certificate manager windows should no longer show the two certificates as shown in the image below.

    Personal folder empty

  27. Reboot your PC.
  28. DSDTestProvider and eDellroot Certificates are now removed from the computer.

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How to confirm the latest version of Dell Foundation Services is installed on your PC

Follow the steps below to confirm the latest version of the Dell Foundation Services application, which includes additional security improvements, is installed on your PC. The correct version for Dell Foundation Services should be 3.1.3300.0, as shown in the image below:

Dell Foundation Services Version

The latest version of Dell Foundation Services can be downloaded from the following link at Dell's Support Website: Dell Foundation Services Application Version 3.1.3300.0.

To determine the version of Dell Foundation Services installed on a PC running Windows 7, Windows 8/8.1, or Windows 10, follow the steps below:

  1. In Windows 7, open the Control Panel and select Programs:

    Windows 7 Control Panel

  2. In Windows 8/8.1 or Windows 10, select Programs and then Programs and Features:

    Windows 8 and 10 Programs and Features

  3. Look for the Dell Foundation Services application in the list of programs that appears under the Name category, and make sure that version 3.1.3300.0 is installed:

    Windows 7 Programs List

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Article ID: SLN300321

Last Date Modified: 06/08/2016 04:02 PM


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