Knowledge Base

Using the Dell Mobile Broadband Manager for Connecting, Troubleshooting, Errors, Configuration and Self-Diagnostics


Table of Contents:

  1. Connect to Your Mobile Broadband Carrier Using the Dell Mobile Broadband Manager Software and Check the Status
  2. Additional Help and Configuration Information
  3. How to Download and Install the Latest Dell™ Mobile Broadband Adapter Driver
  4. How to Find the ICCID, IMEI, ESN or MEID Number of the Mobile Broadband Adapter

This article provides information on how to connect to a mobile broadband using the Dell Mobile Broadband Manager. It also provides additional information on how to correct issues that prevent connection.


Issue 1: Connect to Your Mobile Broadband Carrier Using the Dell Mobile Broadband Manager Software and Check the Status

Note: The Dell Mobile Broadband Manager will not initiate the Mobile Broadband device when logged into the guest account on the computer. The guest account privileges aren't high enough to start the needed service.
  • For Windows 8:
    1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
    2. Click Search.
    3. In the search box, type Dell Mobile Broadband Manager.
  • For Windows 7, Vista® and XP:
    1. Click Start.
    2. Click All Programs
    3. Click Dell Wireless.
  1. Click Dell Mobile Broadband Manager.

  2. Click Connect.
Note: When the Dell Mobile Broadband Manager software is not listed, refer to the How to Download and Install the Latest Dell™ Mobile Broadband Adapter Driver section for information on how to download and install the drivers and software.

The Mobile Broadband application is located in the Applications category.

The Mobile Broadband drivers are located in the Communication category.

Look at the Wireless Manager icon and click the matching icon below.


Figure 1: Dell Mobile Broadband Manager is Initializing the Mobile Broadband Module


Figure 2: Detecting Mobile Broadband device


Figure 3: Dell Mobile Broadband Manager is Connected


Figure 4: Dell Mobile Broadband Manager is Disconnected


Figure 5: The Radio is Off


Figure 6: Upgrading


Figure 7: New SIM Detected


Figure 8: The SIM Card is Locked


Figure 9: There is No SIM Card


Figure 10: The SIM card is Blocked


Figure 11: SIM Card is Not Responding


Figure 12: No Network Service Available


Figure 13: No Profile is Selected


Figure 14: The Mobile Broadband Module is Not Communicating


Figure 15: The Mobile Broadband Module is Not Responding or is Not Inserted


Figure 1: Dell Mobile Broadband Manager is Initializing the Mobile Broadband Module

This message occurs when the notebook is initializing communication with the Mobile Broadband Module. Please wait while the Mobile Broadband Module is setting up.

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Figure 2: Detecting Mobile Broadband device

This image occurs when the notebook is searching for and trying to communicate with the Mobile Broadband device.

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Figure 3: Dell Mobile Broadband Manager is Connected

The computer is connected to the Mobile Broadband network.

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Figure 4: Dell Mobile Broadband Manager is Disconnected

  1. Click Connect.

    When the Mobile Broadband adapter does not connect, make sure the computer is in a area that supports Mobile Broadband connection (Table 1) or contact your Service Provider.
Mobile Broadband Data Network Coverage Maps
AT&T Wireless (formerly Cingular) Coverage Map

Verizon Wireless Coverage Map

Sprint Coverage Map

Vodafone Coverage Map

Telstra Coverage Map

Teliasonera Coverage Map

Telus Logo Coverage Map

Table 1: Mobile Broadband Data Network Coverage Maps
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Figure 5: The Radio is Off

This message occurs for two different reasons. The same icon appears but the information text differs.

  • The radio is turned off via the wireless switch on the outside of the notebook. To activate the radio, turn on the notebook wireless switch.
    It will be either a sliding switch on the left or right side edge of the computer, a key combination or single key, look for the wireless icon .
    Note: For more information on where the wireless switch is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide and refer to the wireless switch information.
  • The radio is turned off via the software. To turn on, change the state in Settings:
    1. On the front page on the Dell Mobile Broadband Manager, click Settings.
    2. Click Advanced.
    3. Click the Radio tab.
    4. In the Radio State section make sure the radio is set to Enabled, if not click Enabled, then click Apply.

    The radio may not be allowed to be active in all locations (due to possible interference with other nearby devices), for more information:
    1. Click Help on the front page on the Dell Mobile Broadband Manager.
    2. In the column on the left, double-click Operational and Regulatory information.
    3. In the column on the left, double-click Operational information.

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Figure 6: Upgrading

This image will be shown when the Mobile Broadband device is downloading and installing new updates (degraded or no connection to the internet may be available during this process).

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Figure 7: New SIM Detected

If the SIM card changes this image will be shown until the new SIM data is loaded and synchronized with the notebook.

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Figure 8: The SIM Card is Locked

This message occurs when the SIM card is locked. Please enter the requested code to unlock.

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Figure 9: There is No SIM Card

The SIM card needs to be reseated.

Caution: Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: Precautionary Measures for Personal Safety.
Notice: Handle components and the SIM card with care. Do not touch the components or contacts on the SIM card. Hold it by its edges.
  1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.

  2. Save any work in progress and exit all open programs.

  3. Turn off the computer and all attached devices.
    Ensure that the computer is off and not in power management mode. If you cannot shut down the computer using the computers' operating system, press and hold the power button for 10-15 seconds.

  4. When the computer is connected to a docking device, undock it.

  5. Disconnect the computer from the electrical outlet.

  6. To avoid possible damage to the system board, wait 10 to 20 seconds and then disconnect any attached devices.

  7. Disconnect all other external cables from the computer.

  8. Remove any PCMCIA (PC Card) or ExpressCard form the system.

  9. Close the display and turn the computer upside down on the flat work surface.
    Notice: To avoid damaging the system board, you must remove the main battery before you service the computer..

  10. Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

  11. Remove the SIM card and reinsert it.
    Note: For more information on removing and inserting the SIM card, refer to the Online User's Guide. Click Systems, then the make and model of the computer. Download the Owner's Manual or User's Guide and refer to the Adding and Replacing Parts section.

  12. Install the battery, attach the A/C power and any other peripherals.

  13. Contact your Service Provider to ensure the SIM card is compatible with the Mobile Broadband adapter.

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Figure 10: The SIM card is Blocked

This message occurs when the SIM card is blocked for some reason e.g. the Pin Unlock Key (PUK) code has been entered wrongly to many times. Contact your service provider to unblock the SIM card or get a new one.

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Figure 11: SIM Card is Not Responding

This message is shown when the SIM card is not responding. Please make sure that the SIM card is undamaged and properly inserted. If the SIM card still does not respond, contact your service provider to find out if a SIM lock might be preventing usage of the card.

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Figure 12: No Network Service Available

  • This message is shown if there is no available network or the network signal may be very weak, make sure the computer is in a area that supports Mobile Broadband connection (Table 2) or contact your Service Provider.
    Mobile Broadband Data Network Coverage Maps
    AT&T Wireless (formerly Cingular) Coverage Map

    Verizon Wireless Coverage Map

    Sprint Coverage Map

    Vodafone Coverage Map

    Telstra Coverage Map

    Teliasonera Coverage Map

    Telus Logo Coverage Map
    Table 2: Mobile Broadband Data Network Coverage Maps
  • You may be in a building whose structure blocks the network signals.
    • Try going to a higher floor or to a part of the building closer to an outer wall. Try to test the signal strength with a mobile phone. If there is still no network signal, please contact your Service Provider.
  • Ensure that the network selection is not set to manual network selection:
    1. Click Settings on the front page on the Dell Mobile Broadband Manager.
    2. Click Adavanced.
    3. Click the Profiles tab.
    4. Make sure Automatic Selection is selected.
    5. Click Apply.

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Figure 13: No Profile is Selected

A profile need to be selected:

  1. Click Settings on the front page on the Dell Mobile Broadband Manager.
  2. Click Advanced.
  3. Click the Profiles tab.
  4. Make sure Automatic Selection is selected.
  5. Click Apply.

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Figure 14: The Mobile Broadband Module is Not Communicating
This message occurs if there is a problem with the Mobile Broadband Module Core Service.

  • Try to restart the Dell Mobile Broadband Manager application:
    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
      3. In the search box, type Dell Mobile Broadband Manager.
    • For Windows 7, Vista® and XP:
      1. Click Start.
      2. Click All Programs
      3. Click Dell Wireless.
    1. Click Dell Mobile Broadband Manager.
  • If that does not help, try shutting down and starting the notebook again (a restart might not have the same affect).

  • If this still does not help, reinstall the Dell Mobile Broadband Manager software, for more information refer to the How to Download and Install the Latest Dell™ Mobile Broadband Adapter Driver section.

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Figure 15: The Mobile Broadband Module is Not Responding or is Not Inserted

This message is shown if the module is missing or damaged.

  • Try to restart the Dell Mobile Broadband Manager application:
    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
      3. In the search box, type Dell Mobile Broadband Manager.
    • For Windows 7, Vista® and XP:
      1. Click Start.
      2. Click All Programs
      3. Click Dell Wireless.
    1. Click Dell Mobile Broadband Manager.
  • If that does not help, try shutting down and starting the notebook again (a restart might not have the same affect).

  • If this still does not help, reinstall the Dell Mobile Broadband Manager software, for more information refer to the How to Download and Install the Latest Dell™ Mobile Broadband Adapter Driver section.

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Issue 2. Additional Help and Configuration Information

The Help file included in the Dell Mobile Broadband Manager provides configuration, troubleshooting and usage information such as the SMS utility.

To access the Help file:

  • For Windows 8:
    1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
    2. Click Search.
    3. In the search box, type Dell Mobile Broadband Manager.
  • For Windows 7, Vista® and XP:
    1. Click Start.
    2. Click All Programs
    3. Click Dell Wireless.
  1. Click Dell Mobile Broadband Manager.

  2. Click Help

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Issue 3. How to Download and Install the Latest Mobile Broadband Adapter Driver

This article provides information on how to download drivers for the Mobile Broadband adapter installed in your computer.

How to Use the Drivers and Downloads Website

Note: The Mobile Broadband drivers are listed under the Modem/Communication category and the software under Applications.

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Issue 4. How to Find the ICCID, IMEI, ESN or MEID Number of the Mobile Broadband Adapter

  • For Windows 8:
    1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
    2. Click Search.
    3. In the search box, type Dell Mobile Broadband Manager.
  • For Windows 7, Vista® and XP:
    1. Click Start.
    2. Click All Programs
    3. Click Dell Wireless.
  1. Click Dell Mobile Broadband Manager.

  2. Click About.

  3. Click System Info.

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Article ID: SLN128231

Last Date Modified: 04/01/2016 11:43 AM


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