Tap <F8>on the keyboard during the startup process (at the initial Windows Logo/Splash screen) until the Windows Advanced Options Menu screen appears. If the Windows Advanced Options Menu does not appear, restart the system and try again.
Select Safe mode using the arrow keys and press <Enter>.
Log on as the Administrator or as a user with administrative privileges. Refer to Step 1 for information on how to eject the disc.
If the issue still persists, contact Dell Technical Support.
If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.
Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.
Article ID: SLN135398
Last Date Modified: 01/16/2015 03:00 PM
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