Knowledge Base

Connect to a Mobile Broadband Network Using the Dell Mobile Broadband Utility


Article Summary: This article provides information on how to connect to a Mobile Broadband using the Dell™ Mobile Broadband Utility. It also provides additional information on how to correct issues that prevent connection.

Table of Contents:

  1. Connect to Your Mobile Broadband Carrier
  2. Troubleshooting
  3. General Information
  4. How to Find the ICCID, IMEI, ESN or MEID Number of the Mobile Broadband Adapter
  5. Changing Your Network Selection







Issue 1: Connect to Your Mobile Broadband Carrier
  • For Windows 8:
    1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
    2. Click Search.
  • For Windows 7 and Vista®:
    1. Click Start: .
    2. Click All Programs
    3. Click Dell Wireless.
  • For Windows XP:
    1. Click Start.
      start
      .
    2. Click All Programs.
    3. Click Dell Wireless.
  1. Click Dell Mobile Broadband Utility.

  2. If needed use the drop down menu to change to your Mobile Broadband carrier's profile

    (If the Mobile Broadband carrier profile you want to connect to is not listed, refer to the Changing Your Network Selection section to change networks.)

  3. Click the Connect or Activate.
    (When activating, a window will pop up, follow the instructions to activate the Mobile Broadband adapter.)

    The Dell Mobile Broadband Utility should show a status of Connected, if not refer to the Troubleshooting section.


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Issue 2: Troubleshooting
  1. The Dell Mobile Broadband Utility is Not Listed or Would Not Start
  2. Ready
  3. SIM Not Found - Check Orientation
  4. Radio Off
  5. No Device Detected
  6. There is No Signal
  7. Device is not activated
  8. Diagnostics



The Dell Mobile Broadband Utility
is Not Listed or Would Not Start

This article provides information on how to download drivers for the Mobile Broadband adapter installed in your computer.
Note:
The Mobile Broadband drivers are located in the Communication category. The Mobile Broadband application is located in the Applications category.



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Ready
  1. Make sure the locked profile is selected as the default profile.
    1. Click the Utility Menu button at the upper-left corner of the window and then click Profile Manager.

    2. Make sure the locked profile is set as the Default Profile (the locked profile has a * sign next to it, the default profile has + sign next to it).

    3. Click OK.

  2. Click Connect

    Make sure the computer is in a area that supports Mobile Broadband connection or contact your Service Provider.
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SIM Not Found - Check Orientation

The SIM card needs to be reseated.
Caution:
Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety"
Notice:
Handle components and the SIM card with care. Do not touch the components or contacts on the SIM card. Hold it by its edges.
  1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.

  2. Save any work in progress and exit all open programs.

  3. Turn off the computer and all attached devices.
    Note:
    Ensure that the computer is off and not in power management mode. If you cannot shut down the computer using the computers' operating system, press and hold the power button for 10-15 seconds.

  4. When the computer is connected to a docking device, undock it.

  5. Disconnect the computer from the electrical outlet.

  6. To avoid possible damage to the system board, wait 10 to 20 seconds and then disconnect any attached devices.

  7. Disconnect all other external cables from the computer.

  8. Remove any PCMCIA (PC Card) or ExpressCard form the system.

  9. Close the display and turn the computer upside down on the flat work surface.
    Notice:
    To avoid damaging the system board, you must remove the main battery before you service the computer.

  10. Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

  11. Remove the SIM card and reinsert it.
    Note:
    For more information on removing and inserting the SIM card, refer to the Online User's Guide. Click Systems, then the make and model of the computer. Download the Owner's Manual or User's Guide and refer to the Adding and Replacing Parts section.

  12. Install the battery, attach the A/C power and any other peripherals.

  13. Contact your Service Provider to ensure the SIM card is compatible with the Mobile Broadband adapter.



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Radio Off
  1. Click Enable Radio.
    (When a message pops up stating the wireless radio is still disabled, the radio is turned off via the wireless switch. To activate the radio, turn on the notebook wireless switch).

    It will be either a sliding switch on the left or right side edge of the computer, a key combination or single key, look for the wireless icon .
Note:
For more information on where the wireless switch is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide and refer to the wireless switch information.

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No Device Detected
  • Make sure a Mobile Broadband adapter was purchased with the computer, for more information refer to:
    Note:
    Look for "MDM,WRLES" the model number will begin with "DW".

    You can also use the Find feature of your browser by clicking Edit, then Find. Enter MDM,WRLES in the text box to find the Mobile Broadband adapter

  • Reseat the Mobile Broadband adapter.
    Note:
    For more information on removing and replacing parts, refer to the Online User's Guide. Click Systems, then the make and model of the computer. Download the Service Manual and refer to the section for that part.

  • Download and install the latest drivers and software, for more information refer to:
    Note:
    The Mobile Broadband drivers are listed under the Communication category.
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    There is No Signal
  • Make sure the computer is in a area that supports Mobile Broadband connection or contact your Service Provider.


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    Device is not activated
  • Click Activate on the Dell Mobile Broadband Utility main window.

  • Click Activation on the Utility Menu.
    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
    • For Windows 7 and Vista®:
      1. Click Start: .
      2. Click All Programs
      3. Click Dell Wireless.
    • For Windows XP:
      1. Click Start.
        start
        .
      2. Click All Programs.
      3. Click Dell Wireless.
    1. Click Dell Mobile Broadband Utility.

    2. Click the Utility Menu button at the upper-left corner of the window.

    3. Click Activation.
    (When activating, a window will pop up, follow the instructions to activate the Mobile Broadband adapter.)

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    Diagnostics

    The Diagnostics will run 3 test, Software, Hardware and Network.
    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
    • For Windows 7 and Vista®:
      1. Click Start: .
      2. Click All Programs
      3. Click Dell Wireless.
    • For Windows XP:
      1. Click Start.
        start
        .
      2. Click All Programs.
      3. Click Dell Wireless.
    1. Click Dell Mobile Broadband Utility.

    2. Click the Utility Menu button at the upper-left corner of the window.

    3. Click Self Diagnostic.

    4. Click More.

    5. Click Start.

    6. The results are shown as a pass or fail for each test.

    • When the Software test fails, reinstall the Mobile Broadband software and drivers, for more information refer to:
      Note:
      The Mobile Broadband drivers are listed under the Communication category.

    • When the Hardware test fails, Contact Technical Support.

    • When the Network test fails, Make sure the computer is in an area of Cellular Carrier Mobile Broadband Coverage or contact your Service Provider.

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    Issue 3: General Information


    To access the Dell Mobile Broadband Utility user's guide.
    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
    • For Windows 7 and Vista®:
      1. Click Start: .
      2. Click All Programs
      3. Click Dell Wireless.
    • For Windows XP:
      1. Click Start.
        start
        .
      2. Click All Programs.
      3. Click Dell Wireless.
    1. Click Dell Mobile Broadband Utility.

    2. Click the Utility Menu button at the upper-left corner of the window.

    3. Click Help.
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    Issue 4: How to Find the ICCID, IMEI, ESN or MEID
    Number of the Mobile Broadband Adapter
    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
    • For Windows 7 and Vista®:
      1. Click Start: .
      2. Click All Programs
      3. Click Dell Wireless.
    • For Windows XP:
      1. Click Start.
        start
        .
      2. Click All Programs.
      3. Click Dell Wireless.
    1. Click Dell Mobile Broadband Utility.

    2. Click the Utility Menu button at the upper-left corner of the window.

    3. Click Device Properties.
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    Issue 5: Changing Your Network Selection
    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
    • For Windows 7 and Vista®:
      1. Click Start: .
      2. Click All Programs
      3. Click Dell Wireless.
    • For Windows XP:
      1. Click Start.
        start
        .
      2. Click All Programs.
      3. Click Dell Wireless.
    1. Click Dell Mobile Broadband Utility.

    2. Click the Utility Menu button at the upper-left corner of the window and then click Settings.

    3. Click Network Selection.

    4. Select the Mobile Broadband carrier you want to connect with and your corresponding region.

      (NA= North America, EU= Europe)
    Note:
    If you are in Europe and your carrier is not Verizon, select Generic.
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Article ID: SLN128228

Last Date Modified: 03/18/2015 06:12 AM


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