Knowledge Base

How to Setup a Wireless (Wi-Fi) Connection Using the Dell ControlPoint Software



This article provides instruction on how to connect to a wireless network using the Dell ControlPoint software.


Table of Contents:

  1. Create a Profile Using the Dell ControlPoint Connection Manager Software and Check the Status
  2. How to Find Out Which Wireless Network Adapter Is in Your Dell Computer
  3. How to Download and Install the Latest Dell Wireless Network Adapter Drivers
  4. Run the Dell ControlPoint Connection Manager Diagnostics

1. Create a Profile Using the Dell ControlPoint Connection Manager Software and Check the Status

  1. Click Start:Start button

  2. Click All Programs

  3. Click Dell Control Point

  4. Click Connection Manager

  5. Click Dell ControlPoint Connection Managerconnection manager

  6. Click Profiles

  7. Click Add

  8. Check the box to the left of To create a Location Based Profile, enter the profile name and enter a location name.

  9. Make sure the box to the left of Choose the type of network connections you want to configure is checked

  10. Check the box to the left of Wi-Fi Radio.

  11. Click Next

  12. Enter a connection name to the right of Connection Name:

  13. Click View to the right of Network Name:

  14. Highlight the desired wireless network, then click OK
    • If the desired wireless network name is not showing, all the Wi-Fi network settings including the network name and any security settings will have to be entered manually.

  15. When the exclamation point inside a orange circle flashes, enter the security key for the wireless network.

  16. Click Finish

  17. Click Done

  18. Click Connection Status

  19. Using the drop down menu next to Connection: select Wi-Fi

  20. Using the drop down menu under Wi-Fi make sure the profile just created is selected

  21. Click Connect

Look at the Wi-Fi Connections below to see their meaning.

Figure 1: The Wireless (Wi-Fi) Adapter is Connected at the Highest Signal

The Wireless (Wi-Fi) Adapter is Connected at the Highest Signal The computer is connected to the wireless (Wi-Fi) network and has a strong signal.

Figure 2: The Wireless (Wi-Fi) Adapter is Connected With a Weak Signal

The Wireless (Wi-Fi) Adapter is Connected With a Weak Signal Place the wireless computer and wireless router in clear line of sight and within 10 to 20 feet from each other. The computer or wireless router may have to be moved.

  • A degraded signal can be caused by the distance between the system and the wireless router. Other devices running on the 2.4 GHz band, such as cordless phones and baby monitors, can cause interference and connection loss.
  • Do not place the wireless router under cabinet or a desk. This will degrade the wireless router's signal to your computer possibly causing connection loss a slow connection to the Internet, and can reduce the broadcast range of the wireless router. Devices that you can turn off that may be causing interference include, but are not limited to the following:
    • Cordless phones
    • Cellular phones
    • Wireless game controllers
    • Wireless cameras
    • Wireless baby monitors
    • Microwave ovens
    • Wireless speakers
    The following devices may also cause interfere but you will not likely be able to disable them:
    • Most wireless medical monitoring systems
    • Elevator motors
    • Medical MRI imaging devices
    • Air treatment static precipitators (filters)
    • Welding equipment
    • Power lines
    • Electric railroad\tram tracks
    • Power stations
    • Fluorescent light ballasts

Figure 3: The Wireless (Wi-Fi) Adapter is Disconnected

The Wireless (Wi-Fi) Adapter is Disconnected

  1. Click Connect.
When the Wi-Fi adapter does not connect:
  • Verify the configuration of the wireless network adapter matches the wireless router (it may be necessary to contact the manufacturer of the wireless router for assistance).
  • Connection prevention can be caused by the distance between the system and the wireless router, place the wireless computer and wireless router in clear line of sight and within 10 to 20 feet from each other (the computer or wireless router may have to be moved).
  • Do not place the wireless router under cabinet or a desk. This will degrade the wireless router's signal to your computer possibly causing connection loss a slow connection to the Internet, and can reduce the broadcast range of the wireless router.
  • Other devices running on the 2.4 GHz band, such as cordless phones and baby monitors, can cause interference and connection prevention. Devices that you can turn off that may be causing interference include, but are not limited to the following:
    • Cordless phones
    • Cellular phones
    • Wireless game controllers
    • Wireless cameras
    • Wireless baby monitors
    • Microwave ovens
    • Wireless speakers
    The following devices may also cause interfere but you will not likely be able to disable them:
    • Most wireless medical monitoring systems
    • Elevator motors
    • Medical MRI imaging devices
    • Air treatment static precipitators (filters)
    • Welding equipment
    • Power lines
    • Electric railroad\tram tracks
    • Power stations
    • Fluorescent light ballasts
  • Run the Dell ControlPoint Connection Manager Diagnostics

Figure 4: The Radio is Off

The Radio is Off This message occurs for two different reasons, either the Dell ControlPoint Connection manager has the radio set to off or the wireless hardware switch is turned off.

  1. Make sure the radio is enabled in the Dell ControlPoint Connection manager.
    1. On the Dell ControlPoint Connection manager, click Profiles on the left column.
    2. Click Change Settings at the bottom of the window.
    3. Click Hardware Switch .
    4. Click Check All.
    5. On the Hardware Settings window, click OK.
    6. On the Settings window, click OK .
    7. Click Device Status on the left column.
    8. Click to check the box next to Wi-Fi.
    9. To the right of Airplane Mode select Off.
    10. Click Connection status .
  2. Make sure the wireless hardware switch is turned on.
    1. Check the left or right side edge of the computer for a sliding switch with a wireless icon .
    2. Make sure the radio switch looks like (Figure 1) with no red showing.

    Figure 1: Wireless Switch, On Position

    Figure 2: Wireless Switch, Off Position

Figure 5: The Wireless (Wi-Fi) Adapter is Disabled

The Wireless (Wi-Fi) Adapter is Disabled follow the instructions to enable the adapter

  1. Click Start

  2. the search box, type device

  3. From the list of programs given, click Device Manager

  4. Under Network Adapters, look for Dell Wireless Mobile Broadband MiniCard Modem, right-click the Mobile Broadband adapter and click Enable

  5. To close the Device Manager window, click the red X in the upper right corner

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2. How to Find Out Which Wireless Network Adapter Is in Your Dell Computer

This article provides information on how to identify the Mobile Broadband adapter installed in the computer

How Do I Determine what Components are in my Dell System

Look for "Card, Wireless" or "Card, Network" the model number will be to the right. You can also use the Find feature of your browser by clicking Edit, then Find. Enter Card in the text box to find the wireless network adapter.

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3. How to Download and Install the Latest Dell Wireless Network Adapter Driver

This article provides information on how to download drivers for the Mobile Broadband adapter installed in your computer.

How to Use the Drivers and Downloads Website

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4. Run the Dell ControlPoint Connection Manager Diagnostics

  1. Click Troubleshooting

  2. Click Run diagnostics

  3. Click the next to Wi-Fi Diagnostics

  4. Click to check the box next to Wi-Fi Diagnostics

  5. Click Run Selected.

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Article ID: SLN99466

Last Date Modified: 01/24/2017 03:40 AM


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