This article provides information on My Dell Downloads, including what is available for download, a detailed Q&A section, and troubleshooting for known errors.
My Dell Downloads contains certain software titles that are installed on your system at time of purchase. It allows you to access and download these software titles to your hard drive. You can choose to reinstall a title or create a backup copy on an external storage device (for example, a DVD or a USB Key).
If your system’s software is included on My Dell Downloads, you will find two indicators:
Microsoft® Internet Explorer® with Microsoft .NET Framework version 3.0 or greater is required. Other browsers may require a higher version of .NET Framwork to run My Dell Downloads or may not work at all.
To see what version of Microsoft. NET you have:
If you do not have version 3.0 or greater, you will need to obtain it from Microsoft’s website. Visit www.microsoft.com and search on latest.net framework.
You must use Internet Explorer to register your system. My Dell Downloads does not support Mozilla Firefox or Google Chrome.
There is no limit to the number of systems that can be registered under a single account.
To add additional systems, log into the My Dell Downloads website and click Add System, which appears on the My Download Locker web page.
Yes. Click the Forgot Your Password link on the Application Sign-on page and enter your e-mail address as prompted. Then click Submit. A Reset Password link will be sent to the e-mail address you registered, and you will be able to click the provided link to reset your password.
My Dell Downloads works with all Internet connections, but works best with a broadband connection. Most software programs can be downloaded without a broadband connection. The download time depends on the size of the file, the speed of your connection, and the amount of traffic on the Internet.
Once a download has been interrupted, the file will need to be re-downloaded in its entirety prior to installing your product. When you are ready to download your software, make sure you leave yourself ample time to download, especially if you have a slower Internet connection, such as dial-up.
In the event that the download stops before it is completed, the file will need to be re-downloaded in its entirety prior to installing your product.
The firewall must allow all inbound and outbound traffic to smartsource.dell.com. Proxy server settings will be automatically detected and applied.
A complete list of the software available for your specific system will be displayed after system registration. System drivers are available for download at http://support.dell.com.
The download can be started on the My Dell Downloads page. Your product or products can be downloaded by selecting the appropriate Download checkboxes and then clicking Download Software.
The product file will be downloaded automatically into the My Dell Downloads folder located in the My Documents folder.
Once the download starts, a message box containing a status bar will pop up. This status bar will show a percentage of completion that will climb to 100%. Upon completion of the software download, you can click Install to install the software, click the CD/DVD Burn option, or click View Download Folder to see where the software title was downloaded, where you are able to burn or copy the application using your own preferred method to a DVD, USB Key, or other external storage device.
Yes, by selecting the Download checkbox next to your product. Multiple products can be selected for download at the same time.
A COMMUNICATION ERROR HAS OCCURRED. PLEASE CHECK YOUR NETWORK CONNECTION AND TRY DOWNLOAD AGAIN.
You receive this message for the following reasons:
Please verify that all network cables are properly attached to your computer and that you can access the Internet by browsing to www.dell.com. If you successfully access the Internet, then try your download again. If the problem persists, please contact Dell Technical support.
SETUP PATH WAS INVALID OR NOT PROVIDED. PLEASE SEE HELP FOR MORE INFORMATION.
Navigate to the download folder on your computer. In default installations, this file is located in the My Dell Downloads folder within the My Documents folder. Locate the folder containing the installation file that failed to install, and try installing the file manually by double-clicking on the installation package. If you are unable to install the file manually, please contact Dell Technical Support.
AN APPLICATION ERROR HAS OCCURRED. PLEASE CONTACT CUSTOMER SUPPORT IF THIS PROBLEM PERSISTS.
This means that a communication with the download server was interrupted and could not be re-established. Please try again in another day, but if the problem still persists, please contact Dell Technical Support.
SERVICE TAG ALREADY REGISTERED
A different login account already has this Service Tag registered to it. Please use that login. If you forgot your password, click the Forgot Password link. If you forgot your login, please contact Dell Technical Support for assistance.
SERVICE TAG NOT SUPPORTED
The system you are trying to register is not support by My Dell Downloads. Please read the "What Is My Dell Downloads?" section above (Topic 1) to ensure the system you want to register meets the requirements. If you have any questions or need assistance, please contact Dell Technical Support.
Article ID: SLN289834
Last Date Modified: 07/11/2014 03:02 PM