Knowledge Base

Downloading Drivers, User Guides and Firmware Downloads for Your Dell Printer


Table of Contents:

  1. Information for Dell Laser Printers
  2. Information for Dell Inkjet Drivers
  3. Finding the User's Guide for your Dell Product
  4. Finding Warranty Status and Information for your Dell Product

This article provides instructions on removing, then downloading and installing the latest driver or firmware for your printer.


Dell Laser Printers

  1. Uninstall The Existing Dell Laser Printer Drivers
  2. Download And Install The Dell Laser Printer Drivers
  3. Download And Install The Dell Laser Printer Firmware

1: Uninstall the Existing Dell Laser Printer Drivers

Before reinstalling any printer drivers, it is best to remove any printer drivers that were previously installed, not doing so can cause problems that prevent the computer from communicating with the printer.

To uninstall previous printer drivers:

  1. Turn the printer on.


  2. Make sure the Dell Laser Printer is connected to your computer (USB cable, wireless or wired).
    Note: If the printer is no longer available, you may have less success removing the printer without it being attached.


  3. Make sure there is nothing in the print queue.
    For more information, refer to the Dell Knowledge Base article How to Cancel a Print Job in the Queue and follow the instructions.


  4. Run the automated printer fix available from Microsoft.
    For more information, refer to the Microsoft Knowledge article, Fix printer problems (this automated fix may uninstall your printer driver.)


  5. Uninstall the printer:
    • For Windows 10 perform the following steps:
      1. In the Search box type Control Panel.
      2. Touch or click Control Panel (Windows Application).
      3. Touch or click Devices and Printers.
      4. Touch and hold or right-click the desired printer (if your printer is not listed no further actions are needed).
      5. Touch or click Remove Device tab.
      6. The User Account Control window may appear, if so touch or click Yes.
      7. Touch or click Yes to remove the Printer.

    • For Windows 8.1 perform following steps:
      1. Move the cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click or touch Settings.
      3. Click or touch Change PC settings.
      4. Click or touch PC and devices.
      5. Click or touch Devices.
      6. Click or touch the printer you want to remove.
      7. Click or touch Remove device.
      8. Click or touch Yes to remove the printer.

    • For Windows 7 perform following steps:
      1. Click the Start button.
      2. Click Devices and Printers.
      3. Right-click the printer you desire to uninstall.
      4. Select Remove device.
      5. Click Yes to remove the printer.

    • For Windows Vista perform following steps:
      1. Click Start.
      2. Click Control Panel.
      3. Click Printer.
      4. Click File.
      5. Click Server Properties.
      6. Click the Driver tab.
      7. Click the driver(s) you want to remove.
      8. Click Remove.
      9. Click Yes to confirm the removal.
      10. Click Close.

    • For Windows XP perform following steps:
      1. Click Start.
      2. Click Control Panel.
      3. Click Printers and Faxes.
      4. Click File.
      5. Click Server Properties.
      6. Click the Driver tab.
      7. Click the driver(s) you want to remove.
      8. Click Remove.
      9. Click Yes to confirm the removal.
      10. Click Close.
Note: Disconnect any USB cable from the printer, wait for the installation process to tell you when to reconnect a USB cable.

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2: Download and Install the Dell Laser Printer Drivers

Driver releases are designed to update features and to correct functionality, it is recommended to update to the latest version of the drivers available for your printer.

Note: If you are looking for Windows 10, Windows 8 or Windows 7 drivers for your printer, and it is not listed as having any, some or all of the printer functionality may still work with Windows 10, Windows 8 or Windows 7. You may be able to use a older printer driver.
  1. Browse to the Dell Support Page.


  2. Enter your printer's Service Tag to get a concise list of drivers for your specific product model. Click Submit to continue. For information on how to locate your printer Service Tag refer to Dell Knowledge base article How to Find the Service tag on a Dell Laser Printer.
    Note: When the Service Tag is not available:
    1. Touch or click View products.


    2. Touch or click Printers.


    3. Touch or click Mono Laser Printers or Color Laser Printers.


    4. Select your printer model (the model number of your printer is shown on the front of the printer).


  3. Touch or click Drivers & downloads.


  4. Select the desired Operating System from the drop-down menu.


  5. Touch or click Show All.


  6. Touch or click Download File under the desired file to start the download immediately or you can add it to a download list to download multiple files at the same time.
    Note:
    • The Application download contains toner re-order application, users guides and troubleshooting utility. Some downloads also include the print driver. If Driver is not listed in the description then select the download from Drivers For OS Deployment.
    • If an Application section does not appear then only print drivers are available for download.

    • By downloading, you accept the terms of the Dell Software License Agreement.


  7. Touch or click Run.


  8. Make sure the box next to Close this dialog box when download completes is unchecked.


  9. When the download completes, touch or click Allow, Run or Yes.


  10. Follow the prompts that appear to install the drivers or applications.
    Notes: If the installer does not automatically start, the drivers will need to be installed manually.

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3: Download and Install the Dell Laser Printer Firmware

Firmware releases are designed to update features and to correct functionality, it is recommended to update to the latest version of firmware available for your printer.

Note: To learn more on how to do update your printer firmware, check out our video on Printer Firmware Upgrade.
  1. Browse to the Dell Support Page page.


  2. Enter your printer's Service Tag to get the latest firmware for your specific product model. Click Submit to continue. For information on how to locate your printer Service Tag refer to Dell Knowledge base article How to Find the Service tag on a Dell Laser Printer.
    Note: If the Service Tag is not available:
    1. Touch or click Printers.


    2. Touch or click Mono Laser Printers or Color Laser Printers.


    3. Select your printer model (the model number of your printer is shown on the front of the printer).


  3. Touch or click Drivers & downloads.


  4. Select the desired Operating System from the drop-down menu.


  5. Touch or click Firmware.


  6. Touch or click Download under the desired file to start the download immediately or you can add it to a download list to download multiple files at the same time.
    Note: By downloading, you accept the terms of the Dell Software License Agreement.


  7. Touch or click Run.


  8. Make sure the box next to Close this dialog box when download completes is unchecked.


  9. When the download completes, touch or click Allow, Run or Yes.


  10. Follow the prompts that appear to install the firmware.

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Dell Inkjet Printers

  1. Uninstall the Existing Dell Inkjet Printer Drivers
  2. Download and Install the Dell Inkjet Printer Drivers
  3. Download and Install the Dell Inkjet Printer Firmware

1: Uninstall the Existing Dell Inkjet Printer Drivers

Before reinstalling any printer drivers, it is best to remove any printer drivers that were previously installed, not doing so can cause problems that prevent the computer from communicating with the printer.

To uninstall previous printer drivers:

  1. Turn the printer on.


  2. Make sure the Dell Inkjet Printer is connected to your computer (USB cable, wireless or wired).


  3. Make sure there is nothing in the print queue.
    For more information refer to Dell Knowledge base article How to Cancel a Print Job in the Queue.


  4. Run the automated printer fix available from Microsoft.
    For more information, refer to the Microsoft Knowledge article, Fix printer problems (this automated fix may uninstall your printer driver.)


  5. Uninstall the printer:
    • For Windows 10 perform the following steps:
      1. In the Search box type Control Panel.
      2. Touch or click Control Panel (Windows Application).
      3. Touch or click Devices and Printers.
      4. Touch and hold or right-click the desired printer (if your printer is not listed no further actions are needed).
      5. Touch or click Remove Device tab.
      6. The User Account Control window may appear, if so touch or click Yes.
      7. Touch or click Yes to remove the Printer.

    • For Windows 8.1 perform following steps:
      1. Move the cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click or touch Settings.
      3. Click or touch Change PC settings.
      4. Click or touch PC and devices.
      5. Click or touch Devices.
      6. Click or touch the printer you want to remove (if your printer is not listed no further actions are needed).
      7. Click or touch Remove device.
      8. Click or touch Yes to remove the printer.

    • For Windows 7 perform following steps:
      1. Click the Start button.
      2. Click Devices and Printers.
      3. Right-click the printer you desire to uninstall.
      4. Select Remove device.
      5. Click Yes to remove the printer.

    • For Windows Vista perform following steps:
      1. Click Start.
      2. Click Control Panel.
      3. Click Printer.
      4. Click File.
      5. Click Server Properties.
      6. Click the Driver tab.
      7. Click the driver(s) you want to remove.
      8. Click Remove.
      9. Click Yes to confirm the removal.
      10. Click Close.

    • For Windows XP perform following steps:
      1. Click Start.
      2. Click Control Panel.
      3. Click Printers and Faxes.
      4. Click File.
      5. Click Server Properties.
      6. Click the Driver tab.
      7. Click the driver(s) you want to remove.
      8. Click Remove.
      9. Click Yes to confirm the removal.
      10. Click Close.
Note: Disconnect any USB cable from the printer, wait for the installation process to tell you when to reconnect a USB cable.

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2: Download and Install the Dell Inkjet Printer Drivers

Driver releases are designed to update features and to correct functionality, it is recommended to update to the latest version of the drivers available for your printer.

Note: If you are looking for Windows 10, Windows 8 or Windows 7 drivers for your printer, and it is not listed as having any, some or all of the printer functionality may still work with Windows 10, Windows 8 or Windows 7. You may be able to use a older printer driver.
  1. Browse to the Dell Support Page.


  2. Enter your printer's Service Tag to get a concise list of drivers for your specific product model. Click Submit to continue. For information on how to locate your printer Service Tag refer to Dell Knowledge base article How to Find the Service tag on a Dell Inkjet Printer.
    Note: When the Service Tag is not available:
    1. Touch or click Printers.


    2. Touch or click All-In-One Inkjet Printers.


    3. Select your printer model (the model number of your printer is shown on the front of the printer).


  3. Touch or click Drivers & downloads.


  4. Select the desired Operating System from the drop-down menu.


  5. Touch or click Drivers for OS Deployment.


  6. In the Drivers for OS Deployment section, touch or click Download File.
    Note:
    • The Application download contains toner re-order application, users guides and troubleshooting utility. Some downloads also include the print driver. If Driver is not listed in the description then select the download from Drivers For OS Deployment.
    • If an Application section does not appear then only print drivers are available for download. If in doubt download and install all the files listed in the Drivers for OS Deployment section.
    • By downloading, you accept the terms of the Dell Software License Agreement.


  7. Touch or click Run.


  8. Make sure the box next to Close this dialog box when download completes is unchecked.


  9. When the download completes, Touch or click Allow, Run or Yes.


  10. Follow the prompts that appear to install the drivers or applications.

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3: Download and Install the Dell Inkjet Printer Firmware

Firmware releases are designed to update features and to correct functionality, it is recommended to update to the latest version of firmware available for your printer.

Note: To learn more on how to do update your printer firmware, check out our video on Printer Firmware Upgrade.
  1. Browse to the Dell Support Page page.


  2. Enter your printer's Service Tag to get the latest firmware for your specific product model. Click Submit to continue. For information on how to locate your printer Service Tag refer to Dell Knowledge base article How to Find the Service tag on a Dell Inkjet Printer.
    Note: If the Service Tag is not available:
    1. Touch or click Printers.


    2. Touch or click All-In-One Inkjet Printers.


    3. Select your printer model (the model number of your printer is shown on the front of the printer).


  3. Touch or click Drivers & downloads.


  4. Select the desired Operating System from the drop-down menu.


  5. Touch or click Firmware.


  6. Touch or click Download under the desired file to start the download immediately or you can add it to a download list to download multiple files at the same time.
    Note: By downloading, you accept the terms of the Dell Software License Agreement.


  7. Touch or click Run.


  8. Make sure the box next to Close this dialog box when download completes is unchecked.


  9. When the download completes, touch or click Allow, Run or Yes.


  10. Follow the prompts that appear to install the firmware.

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4. Finding the User's Guide for your Dell Product

Downloading and Viewing Printer Manuals

Service Manuals and User's Guide for your Dell Computer or Tablet

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5. Finding Warranty Status and Information for your Dell Product

Warranty Status and Information for your Dell Product

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If you require further assistance or wish to give us feedback, please engage our technical team on Twitter.




Article ID: SLN287150

Last Date Modified:


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