Knowledge Base

Streak Security and Software Reset Guide for Android 2.2


Article Summary: This article explains how to reset the device, update software, clear memory and data storage, and use the security features.

Table of Contents:

  1. Performing Software Updates
  2. Using the Screen Unlock Pattern
  3. Calibrating the Touch Screen
  4. Using the SIM Lock
  5. Erasing All Stored Data
  6. Formatting the MicroSD Card
  7. Resetting the Device to Factory Defaults



Issue 1: Performing Software Updates
  • To search for system software updates, touch the Menu icon , then touch Settings, About Device, and then System Updates. If there are new software updates available, they will install automatically as long as you have an internet connection.


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Issue 2: Using the Screen Unlock Pattern

To create a screen unlock pattern:
  1. Touch the Home button and then the Menu button . On the menu, touch Settings, Security & location, and then Set unlock pattern .



  2. Read the instructions on the screen and touch Next.



  3. You can touch the Menu button to study the animated example of how to draw a pattern, then touch OK.



  4. Drag your finger to draw the unlock pattern by connecting at least four dots in a vertical, horizontal, or diagonal direction. Take your finger off the screen when the pattern is drawn.

    Note:
    You must flick your finger on the screen to create the pattern rather than touching individual spots.



  5. The device records the pattern if it is correctly drawn. Touch Continue.



  6. Draw the pattern again as prompted, and then touch Confirm.

    Note:
    To change your unlock screen pattern, you need to draw the old pattern before proceeding with steps 4 to 6 to draw a new one.


To enable or disable the screen unlock pattern and change related settings:
  1. Touch the Home button and then the Menu button . On the menu, touch Settings, Security & location, and then Require pattern.



  2. To enable a setting, touch the setting option to select the check box. To disable a setting, touch the setting option to clear the check box. Require pattern enables or disables the requirement to enter a screen unlock pattern. Use visible pattern toggles whether or not the screen unlock pattern appears visibly on the screen when you draw it. Use tactile feedback will toggle whether or not the device provides tactile feedback to your finger when drawing the unlock pattern.


If you fail to draw the correct pattern on the screen five consecutive times, you will be asked to wait for 30 seconds before you can try again. If you are unable to remember your screen unlock pattern:
  1. Touch Forgot pattern.



  2. When prompted, sign on to the Google website using your Google account name and password.



  3. Draw a new screen unlock pattern as described in the steps above.



  4. If you fail to obtain a new unlock pattern following the above steps, contact technical support.

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Issue 3: Calibrating the Touch Screen

If necessary, you can calibrate your touch screen as follows:
  1. Press and hold the Power button and then touch the Power off option on the screen to turn off the device.



  2. Simultaneously press and hold the volume up button and volume down button.



  3. Without releasing the volume buttons, press and hold the power button until the device displays the configuration screen.



  4. Press the volume buttons to move the highlight bar on the screen to the Screen calibration option.



  5. Touch the Camera button to start the screen calibration.



  6. Wait for the device to reboot.

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Issue 4: Using the SIM Lock

Note:
The SIM card will be permanently locked if you enter the incorrect PIN three consecutive times. You must then enter the Personal Unblocking Key (PUK) to unlock the SIM card.. Please contact your service provider to obtain the PUK. You can make emergency calls without unlocking the SIM.

  1. Touch the Home button and then the Menu button . On the menu, touch Settings, Security & location, then Set up SIM card lock and Lock SIM card.



  2. Type your SIM card PIN using the on-screen keyboard and then touch OK.



To change the SIM card PIN:
  1. Touch the Home button and then the Menu button . On the menu, touch Settings, Security & location, then Set up SIM card lock and Change SIM PIN.



  2. Type the old SIM card PIN using the on-screen keyboard and then touch OK.



  3. Type the new SIM card PIN and then touch OK.



  4. Type the new SIM card PIN again and then touch OK.

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Issue 5: Erasing All Stored Data

Notice:
The following steps will erase all the data including your Google account and downloaded applications from your device. Ensure that you back up all the required data before you proceed.

  1. Touch the Home button and then the Menu button . On the menu, touch Settings, Privacy, and then Factory data reset.



  2. Touch Reset phone. You will need to draw your screen unlock pattern if it is enabled.



  3. Touch Erase everything after you read the warning.

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Issue 6: Formatting the MicroSD Card

Notice:
Formatting the microSD card erases all data and downloaded applications stored on it. Ensure that you back up the data that you need before formatting your microSD card. This includes the information stored by using the Dell Backup & Restore application, to save it to your computer refer to Dell Knowledge Base article "Accessing Files Stored on the MicroSD Card" you will need to copy the whole com.nero.android.dellsync folder to your computer.
  1. Touch the Home button and then the Menu button . On the menu, touch Settings, SD card & phone storage.



  2. Touch Unmount SD card to enable the Format SD card option.



  3. Touch Format SD card and then the Format SD card button.

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Issue 7: Resetting the Device to Factory Defaults


Notice:
The following steps will restore your device to the default state and erase all data and downloaded applications stored on it. Ensure that you back up all required data before you reset the device.

  1. Press and hold the Power button and then touch the Power off option on the screen to turn off the device.



  2. Simultaneously press and hold the volume up button and volume down button.



  3. Without releasing the volume buttons, press and hold the power button until the device displays the configuration screen.



  4. Press the volume buttons to move the highlight bar on the screen to the Factory Reset option.



  5. Touch the Camera button to start the reset process.



  6. Wait for the device to reboot.

To do a reload of the Streak software:
  1. Take the microSD card out of the device.



  2. Connect the microSD card to your computer using a microSD adapter.



  3. On your computer, go to support.dell.com and follow the instructions to download the software upgrade package to the microSD card.
    Note:
    The device only recognizes the software upgrade pacage as "Update.pkg". Rename the downloaded package to "Update.pkg" if it that is not already the name of the file.



  4. Disconnect the microSD card from the computer and install it in the Streak device.



  5. Follow steps 1 to 3 in the procedure above to reset your device to the default state which will bring up the configuration screen.



  6. Press the volume buttons to move the highlight bar to the Software upgrade via Update.pkg on SD card option and press the Camera button to confirm your selection.



  7. Press the Camera button to confirm and start software recovery.
    Note:
    If you with to cancel software recovery, press the volume down button.



  8. Wait for the device to load files and reboot the system.

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Article ID: SLN149021

Last Date Modified: 08/27/2013 12:00 AM


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