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I Purchased Microsoft Office 2010 with My Dell Computer and It Is Missing

Article Summary: This article responds to reports that Microsoft Office 2010 was purchased but not shipped on Dell computers, and how to download it using the Product Key.

Table of Contents:

  • What do I do if Office 2010 Is not Installed and I Have Purchased an Upgrade?
  • Click Here to watch a video (English Only) on Issues with Registering MS Office 2010

    What do I do if Office 2010 Is not Installed and I Have Purchased an Upgrade?

    • Dell ships most home computers from the factory with a basic version of Office 2010 named Starter, which can then be upgraded using the Microsoft Product Information (MPI) card enclosed in the packaging. It is possible that the computer will not have Office 2010 Starter installed even though you have purchased an Office 2010 upgrade. In this case, it will be necessary to download and install Office 2010 using the Product Key on the MPI card.

    • Go to Microsoft Office and click the Download link at the bottom of the page. Enter your Product Key information as found on your MPI card and complete the form as indicated.

    For information on locating your MPI card, refer to:
    Microsoft Office 2010 Frequently Asked Questions


    Article ID: SLN85459

    Last Date Modified: 04/04/2013 12:00 AM

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