Knowledge Base

I Purchased Microsoft Office with My Dell Computer and It Is Missing


What do I do if Office Is not Installed and I Have Purchased an Upgrade?

  • Dell ships most home computers from the factory with a basic version of Office named Starter, which can then be upgraded using the Microsoft Product Information (MPI) card enclosed in the packaging. It is possible that the computer will not have Office Starter installed even though you have purchased an Office upgrade. In this case, it will be necessary to download and install Office using the Product Key on the MPI card.
  • Go to Microsoft Office and click the Download link at the bottom of the page. Enter your Product Key information as found on your MPI card and complete the form as indicated.

For information on locating your MPI card, refer to: "Microsoft Office Frequently Asked Questions" Article ID: SLN154801.



Where to locate the MPI Card is shown below (Figures 1 & 2)


Figure 1: MPI Card Appearance


Figure 2: MPI Card in the System Box

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN85459

Last Date Modified: 04/06/2017 09:35 AM


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