Knowledge Base

"Dell Support Center Has Stopped Working" Error Appears


Table of Contents:

  1. Overview
  2. Update Dell Support Center
  3. Uninstall and Reinstall Dell Support Center

This article discusses an issue that occured with Dell Support Center between August 6th and August 17th, 2011


Overview

The Dell Support Center application behaved erratically and presented users with a "Dell Support Center has stopped working" error message during regular use of the computer. This behavior occurred between the approximate dates of August 6th, 2011 and August 17th, 2011.

Dell has applied an automatic update to the Dell Support Center application that should resolve this issue.


Update Dell Support Center

If you are still experiencing this issue with Dell Support Center, be sure that your computer is connected to the internet. Dell Support Center should automatically apply the automatic update.

You can also manually update Dell Support Center by performing the following steps:

  1. Click Start and in the Start Search box, type cmd
  2. Right-click on the cmd.exe icon displayed in the search results and select Run as Administrator. Click Continue to open the command prompt window.
  3. In the command prompt window, type cd %ProgramFiles%\Dell Support Center and press Enter.
  4. Type resourceUtil.exe import pcdroverrides.p5i.readonly and press Enter.
  5. Close the command prompt window.

If this does not update the program correctly, you will need to reopen the command prompt as shown in the steps above and type delete C:\Program Files\Dell Support Center\resource.db-journal.


Uninstall and Reinstall Dell Support Center

If you continue to see issues with crashes in Dell Support Center, try reinstalling the program by following these steps:

  1. Click Start
  2. Click Control Panel
  3. Click Programs or Programs and Features
  4. Right-click Dell Support Center
  5. Click Uninstall
  6. Follow the prompts to complete uninstalling the application.
  7. Once the program is uninstalled, open a web browser and navigate to http://www.dell.com/dellsupportcenter
  8. Follow the prompts to download and install Dell Support Center.

Video (English Only) - How to download, install, and run the Dell Support Center software




Article ID: SLN127708

Last Date Modified: 11/05/2014 03:48 PM


Rate this article

Accurate
Useful
Easy to understand
Did this article solve your problem?
Yes No
Send us feedback
CAPTCHA
Change the CAPTCHA codeSpeak the CAPTCHA code
 
Enter Captcha Code
There is an error with an entry. Please try again entering your CAPTCHA code.
Feedback shows invalid character, not accepted special characters are <> () \
Sorry, our feedback system is currently down. Please try again later.

Thank you. Your feedback has been sent.