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Streak 5 Devices Running Android Gingerbread OS May Reboot Randomly When Not Actively Used



Article Summary: This article deals with random reboots of the Streak 5 device running Android Gingerbread OS.


Problem:
Streak 5 devices running Android 2.3 (Gingerbread) operating system may reboot randomly when the device is not actively being used.

Description:
If a Streak 5 device running Android 2.3 (Gingerbread v4.05) is left unattended, the unit may experience random reboots. This occurs very infrequently and will only happen if the device is powered on, is plugged into the wall charger, and has been left unattended in idle mode. If this happens, the customer may notice that the screen turns on briefly during the reboot process. No data loss will occur and the unit will reboot to the desktop. This does not appear to happen when the device is actively being used.

Solution:
This is not a hardware failure. Dell engineering is actively engaged and seeking a solution for this software problem. A future software update is expected to fully resolve the issue.
 


Article ID: SLN149638

Last Date Modified: 10/21/2011 12:00 AM


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