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My Alienware Computer is Not Booting into Windows


My Alienware Computer is not Booting into Windows (Common Solutions)

Article Summary:

This article will help you to troubleshoot your Alienware System not booting into Windows; it contains the most common solutions.

Note:

Please bookmark this article because restarting the computer may be necessary during the troubleshooting process to help resolve this issue.


Applies for:

Alienware Systems

Table of Contents:

1. What is happening?

2. Run Hardware Diagnostics

3. Check if Hard Drive is detected

4. Boot Priority

5. No Boot (My Computer is not booting into Windows)

6. Stability, BSOD, Blue Screens, Crashes, Memory Dumps

7. No Power / No Post/ No Video

1. What is happening?

Alienware users may experience different scenarios in where their Alienware Systems are not booting into Windows, as this may be caused by different factors, we had compiled the most common troubleshooting steps to get your Alienware up and running


Check this video for basic no boot troubleshooting

Solution Steps

Alienware users may experience different scenarios in where their Alienware Systems are not booting into Windows, because this may be cause by different factors we had compiles the most common scenarios.

1. Run PSA/ePSA diagnostics
2. Check if your Hard Drive (HDD) is detected in BIOS
3. Check the Boot Priority
4. Check RAID status (For systems purchased with RAID)
5. Restore your computer
6. Fix Boot manager
7. Reinstall the Operating System

Note: Please be aware that if you reinstall the operating system you may lose the information that is on the Computer.


2.

Run Hardware Diagnostics

The Alienware PSA Hardware diagnostics applies to these systems:

- M11x R1/R2

- M15x

- M17x R1, R2

- Aurora ALX, R1, R2

- Area 51 / ALX

Click here to know how to run PSA Diagnostics

The Alienware ePSA Hardware diagnostics applies to these systems:

- Alienware 14 / 17 / 18

- M11x R3

- M14x R1 / R2

- M17x R3 / R4

- M18x R1 / R2

- Aurora R3 / R4

- X51 R1 / R2

Click here to know how to run ePSA Diagnostics


3.

Check if Hard Drive is Detected

1. Restart your computer.
2. At the Alienware Logo screen, press <F2>.
3. At the BIOS Setup Utility, use the arrow keys to navigate.
4. Check your system's manual using the links below to see under which tabs the hard drives appear. Look under "Configuring the BIOS" or "System Setup Overview".

Alienware 14

M14x R2

Alienware X51 R2

Alienware 17

M14x R1

Alienware X51 R1

Alienware 18

M15x

Area 51 / ALX

M17x R4

Aurora R4

M11x R3

M17x R3

Aurora R3

M11x R2

M17x R2

Aurora R2

M11x R1

M17x R1

Aurora R1 / ALX


4.

Boot Priority

1. Restart your computer.
2. At the Alienware Logo screen, press <F2>.
3. At the BIOS Setup Utility, use the <Right> arrow key to navigate to the Boot tab.
4. Use the < - > and < + > keys to change the boot priority of the devices listed.

"If boot devices are not showing on your Alieware 14, 17, 18, Alieware M14x R2, M17x R4, M18x R2, Aurora R4 or X51 R1, R2, click here to change the boot mode"
5. Place the hard drive as the first booting device.
6. Press <F10> to save changes and exit.


5.

RAID Status

Alienware Systems built with RAID configuration or with the mSATA Caching device systems click here to know how to check that the RAID mode is enabled


6.

Restore your Computer

Solution 1:

1. Restart your computer.
2. At the Alienware Logo screen, press <F8> repeatedly.
3. At the Advanced Boot Options, press the <Down> arrow key to highlight Safe Mode, then press <Enter>. (Windows 7)
4. Windows will start loading files; this may take a few minutes.
5. Once your computer boots into safe mode, you can back up any important files you have.
6. Click the Start Menu, type System Restore in the search bar, then press <Enter>.
7. Follow the on-screen instructions to restore your computer to the last known good configuration.

**Notice: If you cannot access safe mode, try choosing “Last known good configuration” from the Advanced Boot Options.

Solution 2:

1. Restart your computer.
2. At the Alienware Logo screen, press <F8> repeatedly.
3. At the Advanced Boot Options, highlight Repair Your Computer then press <Enter>. (Windows 7)
4. Windows will start loading files; this may take a few minutes.
5. Once your computer boots into System Recovery Options click next.
6. You can choose in Startup Repair as first option, if fails go back and choose System Restore
7. Follow the on-screen instructions to restore your computer to the last known good configuration.


7.

Fix Boot Manager

This error means your Boot Manager is missing, or it has been corrupted.

Check how to fix it on video

1. Insert the Alienware Windows 7 Disc that came with your computer.
2. Restart the computer.
4. At the Alienware Logo Screen press <F12>. Repeatedly

5. At the Boot Menu, press the <Down> arrow key to highlight CD/DVD/BD-ROM, then press <Enter>.

6. Press any key to boot from CD or DVD.

7. Windows will start loading files.

8. At the screen below, press <Shift> and <F10> simultaneously.

9. A Command Prompt Window will pop up.

10. Type Bootrec.exe /fixMBR, press <Enter>.
11. Type Bootrec.exe /RebuildBCD, press <Enter>.

12. Type Bootrec.exe /fixBoot, press <Enter>.

12. Type Exit, press <Enter>.
13. Click the <X> button on the top right corner to cancel the Windows Installation.
14. Your computer will restart. Your Boot Manager is fixed.


8.

Reinstall the Operating System

1. All files and programs on your computer may be deleted. Proceed if you have a backup

2. If your Alienware System has AlienRespawn Preinstalled from Factory, please run it instead of the Manual Reinstallation as it only will take around 30 minutes for the entire process to be completed files and programs on your computer may be deleted. Proceed if you have a backup

Click Here to know everything about AlienRespawn

2. Refer to our article: How to install windows 7 on my Alienware computer.


If you still experience issues after completing these steps please send an e-mail to AWCC-Resolution_Experts@Dell.com (for US and Canada customers only), with your service tag, phone number and proper time to reach you and we will be contacting you shortly.

The Alienware Support Team

 


Article ID: SLN115053

Last Date Modified: 09/24/2014 11:04 AM


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