This article will help determine why the computer is not powering on or is getting stuck at the Alienware logo screen or otherwise failing to boot all the way into the operating system or showing any video.
If you press the power button to turn on the system and it shows no activity: no lights, no fans, etc.; then you have a No Power issue.
When this occurs it is recommended that you:
Verify if there is any light on the system, this includes the power led ring on the AC adapter for laptops.
Reset the power cables connections on both ends: computer and power outlet.
Try a different power outlet or verify the one you are using is working properly connecting to it a known working device.
If you have a laptop, ensure the battery is fully charged. You can also try removing the battery and powering up the system with the AC Adapter only.
Perform a power drain by disconnecting the power cables from the computer as well as the battery in case of laptops, and then hold the power button for 10-15 seconds to discharge "static power". Then connect back the power cables and try to turn the system on.
If problem persists after these steps, then it may be related to a defective power supply, AC adapter, battery or motherboard.
System Board, BIOS corruption or ROM error (Contact Alienware))
No RAM detected*. (Reseat Memory modules or test individually)
System Board Chipset Failure (Contact Alienware)
Memory failure (Reseat Memory modules or test individually)
CMOS battery failure (Press FN key when turning on the computer)
Video card / chip failure (Contact Alienware)
CPU failure (Contact Alienware)
LCD failure (Contact Alienware)
*Note: If you have installed or replaced the memory modules, ensure that they are seated properly; otherwise you may get a 2 beeps code. If you get a 2 or 4 beeps code please test one memory module at the time.
It is recommended that if the computer is not beeping and Caps/Num/Scroll locks are not flashing, to unplug all connections and remove all media communication devices (e.g. external monitors) then, reconnect one at a time and check if the computer functions.
For a laptop, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch the ePSA Built-in Diagnostics . In case you have a Desktop, at the Alienware logo screen tap the F12 key to access the Boot Menu. There use the arrow keys to highlight Diagnostics and press enter.
After the computer completes the Power-On Self-Test, it will attempt to boot the operating system. If the computer advances past the Alienware logo screen and then hangs up attempting to load the operating system, it is most likely a No Boot issue.
When this occurs it is recommended that you:
Verify the BIOS default values are the correct ones for your system configuration. To do this:
Restart the computer.
At the Alienware logo during restart, tap the F2 key repeatedly until it enters setup.
Make sure the Hard Drive/RAID settings are correct as well as the UEFI/Legacy mode on BIOS.
In case after this issue persists, run PSA Diagnostics by tapping the F12 while at the Alienware logo screen.
When power indicators are normal but there is no video seen on the computer's display during the startup process, this indicates a No Video issue.
For a desktop computer make sure the monitor is plugged in and has a power indicator showing that it is turned on. Also confirm that your video cable is properly connected on both ends: computer and monitor and that the correct video input source has been selected on the monitor.
For a laptop computer see if you can access the system BIOS by turning on the system and then immediately after that tapping F2. If no image is shown after this try running the Laptop Built-In Self-Test (BIST).
To run the Built-In Self-Test perform the following:
Turn the computer off.
Press and hold the D key while pressing the power button. This will start the BIST.
The screen will display multiple flashing colors. Look for lines, distortion, or any other video issues you have observed.
The laptop will restart when the test is finished.
If no video is shown yet at this point it is recommended to connect the computer to an external monitor (if available) to confirm if video problem is related to the LCD panel or to the computer’s video card itself.
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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.
Article ID: SLN114868
Last Date Modified: 04/21/2016 12:32 PM
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