Knowledge Base

Alienware X51 - Troubleshooting Articles


Alienware X51 R1: Troubleshooting Articles (Common Solutions)


Article Summary:

This article will help you to troubleshoot your Alienware X51 R1 Desktop System; it contains the most common solutions.

Note:

Please bookmark this article because restarting the computer may be necessary during the troubleshooting process to help resolve this issue.


Applies for:

Alienware X51 R1

Table of Contents:

1. What is happening?

2. Setup

3. Hardware Diagnostics

4. Operating System and Recovery

5. No Boot (My Computer is not booting into Windows)

6. Stability, BSOD, Blue Screens, Crashes, Memory Dumps

7. No Power / No Post/ No Video

8. Video & Performance (Common solutions)

9. Audio / Sound

10. Overheating / Maintenance

11. Peripherals

12. Optical Drive

13. Networking (Wireless and LAN solutions)

14. Lights (AlienFX) & Command Center

15. 3rd Party Applications

16. Other Troubleshooting

17. Service Documents / Disassembly

1. What is happening?

Alienware users may experience different scenarios in where their X51 Desktop is not behaving as usual or they are experiencing specific symptoms that may indicate improper configuration or hardware malfunction. This article provides a compilation of troubleshooting articles related the Alienware X51 Desktop System



2.


Setup



· Alienware X51 – My System Beeps 5 times and has NO Display Out of the Box (No video)

· What are the Available Video Connections on the Alienware X51 R1 System?

· How to setup analog Speakers on my X51

· My Alienware X51 is not booting into Windows 8

· My Alienware X51 is not booting into Ubuntu

· No Video with On-board HDMI port (Check proper HDMI port is being used)



3.


Hardware Diagnostics



· How to run Dell Built in Diagnostics (Hardware Malfunction Test)

· Artificial Intelligence Assistant (Guided Online Troubleshooter Assistant)

· Alien Autopsy (Windows Based Diagnostic Check)

· Dell Online Diagnostics

· Diagnostics tools recommended by Alienware

· Alienware Systems: Beep / LED Codes table



4.


Operating System / Software


Microsoft Windows

· How to restore my computer to an earlier time using System restore

· Alienware X51 cannot finish the Windows 7 Installation (Drivers Needed)

· Alienware X51 need drivers to Install Windows 7 in UEFI mode

· No Response from Keyboard or Mouse when Re-Installing Windows

· How to Re-Install Microsoft Windows 7 using the Recovery DVD

· How to Re-Install an Operating system on an Advanced Format Hard Drive for Home Users

· Alienware X51 initial driver installation order

· Downloads and applications for my Alienware X51

· Alienware Windows 8 Upgrade Product Support

· My Alienware X51 is not booting into Windows 8

· Windows 8 - How to shut down

· Windows 8 - How to create a shutdown button

· Windows 8 - Keyboard Shortcuts

Linux Ubuntu

· My Alienware X51 is not booting into Ubuntu

· Alienware X51 – NVidia 645GT driver not installed on Ubuntu LTS 12.04

Alien Respawn

· How to recover my system back to factory settings with AlienRespawn (Like out of the box)

· How can I upgrade my Alien Respawn from Basic to Premium?



5.


No Boot (My Computer is not booting into Windows)



· My Alienware X51 is not booting into Windows 8

· My Alienware X51 is not booting into Ubuntu

· My Alienware computer is not booting into Windows

· Error message “Press any key to continue, no boot device found”

· Devices don’t appear in the Boot Sequence (F12 Menu)

· After flashing the BIOS to A06 ver, No hard drive is detected



6.


Stability, BSOD, Blue Screens, Crashes, Mem Dumps



· Intermittent connectivity and Crash (Blue Screen) with USB 3.0 ports

· Stop Code (BSOD) 0x000000116 when playing games (Overheating due Cable Routing)

· Low frames per second (fps) on Games (Crashes) with NVidia 660 GTX.

· Stop Code (BSOD) 0x000000116 when loading into Windows or playing games (Driver Related)

· Stop Code (BSOD) 0x00000050 or PAGE_FAULT_IN_NON_PAGE_AREA

· Stop Code (BSOD) 0x0000004A



7.


No Power / No Post / No Video


No Power or Turning ON

· Alienware X51 not powering up – AC adapter LED Ring Completely OFF

· Is Your Alienware X51 Using the Right AC Adapter

· My Alienware is not Turning ON

No POST (Power On Self-Test)

· Alienware X51 – My System Beeps 5 times and has NO Display Out of the Box (No video)

· My Computer does not POST or have image on the screen

· Your computer is beeping. Beep Codes Table (No post / image)

No Video

· General No Video Troubleshooting

· What are the Available Video Connections on the Alienware X51 R1 System?

· No Video with On-board HDMI port (Check proper HDMI port is being used)



8.


Video & Performance (Common Solutions)



Video

· Alienware X51 – NVidia 645GT driver not installed on Ubuntu LTS 12.04

· General Video Troubleshooting

· Stop Code (BSOD) 0x000000116 when playing games (Overheating due Cable Routing)

· Stop Code (BSOD) 0x000000116 when loading Windows or playing games (Driver Related)

· Stop Code (BSOD) 0x000000116 (Driver Related)

· Low frames per second (fps) on Games (Crashes) with NVidia 660 GTX

· Alienware: Video Driver Clean Installation

· How to Identify the Video Card on my Alienware System

Low Performance

· My Games show a message requesting a driver update but I have the latest one from Dell (You can use WHQL Drivers but if you encounter problems roll back to Dell driver)

· Low frames per second (fps) on Games (Crashes) with NVidia 660 GTX

· Low frames per second (fps) on multiple Games

· Slow Performance in Windows 7

· CPU Spikes, Video lag and Audio distortion when running McAfee NetGuard

· Set up a separate User profile to increase system stability

· Disable Unnecessary startup items using MSConfig tool

· Improve Hard Drive performance

· Computer Running Slow due to Win 7 Antispyware 2012 (Virus Infection)



9.


Audio / Sound



· How to setup analog Speakers on my Alienware X51

· No Sound Troubleshooting

· No Audio / Sound in Windows (General Audio Troubleshooting)

· Audio Buzzing when running McAfee Net Guard



10.


Overheating & Maintenance



· Alienware X51 - System Overheating or Shutting down (Cable hindering Fan)

· Computer overheats, shutdown when running intensive applications

· Unusual Noises coming from the Processor Fan



11.


Peripherals



· Alienware TactX Keyboard and Mouse not working

· Intermittent connectivity and Crash (Blue Screen) with USB 3.0 ports

· USB Devices do not work when plugged to USB 3.0 port

· Why my Western Digital 3.0 External Hard Drive is not detected

· USB 3.0 Hard drives connectivity problems

· Alienware X51 not detecting devices in “Device Manager”



12.


Optical Drive



· Optical Drive not reading or ejecting the discs

· My CD/DVD drive stopped working in Windows 7

· When ejecting discs, they drop out of the system (While Having the System in Vertical Position Only)

· Alienware X51 – Solutions to specific Optical Drive Behaviors

· Devices don’t appear in the Boot Sequence (F12-Boot Menu)



13.


Internet & Networking (Wireless & LAN Solutions)



· Tips to help improve your wireless network

· No Internet Access after recent software updates

· Using speedtest.net to test my Internet Connection Speed

· How to Restart your Network Devices

· Microsoft Windows Network Troubleshooting

· Troubleshooting Internet Connection problems

· How to troubleshoot Ethernet (LAN) connection

· Alienware X51 – Wireless signal is Low

· Alienware X51 – Wireless Antenna Correct cable routing

· My Computer is not able to connect or stay connected to a wireless network

· Difference between 2.4 GHz and 5 GHz wireless networks

· Connectivity problems using Intel Wi-Fi Network cards when using WEP security encryption

· Bluetooth Stack Errors



14.


Lights (AlienFX) & Command Center



· Command Center Communication Error

· Standard User Login with User Account Control turned OFF will show an error while using Alienware Command Center

· Games and Applications that support AlienFX

· How Can I change the color of the lights in my Alienware Computer

· How to test the lights on my Alienware Computer

· How to uninstall and reinstall Alienware Command Center

· AlienFX lighting and special effects

· AlienFX / Command Center Troubleshooting



15.


3rd Party and Other Applications



· Activation Issues with McAfee Antivirus

· What is AlienAdrenaline

· Alienware Gaming Performance Tips

· My Games require an Updated Video Card Driver

· Skyrim is giving an error with X3DAudio1_7.dll file

· Secret places in Skyrim

· How to create an account and register my Alienware at My Dell Downloads

· Where Can I download PowerDVD for my Alienware Computer

· What Is the Intel Rapid Storage Software

· Alien Respawn

· How to Use AlienRespawn

· How Can I upgrade Alien Respawn Basic to Premium

· Low fps / slow performance on multiple Games

· No Audio output when PowerDVD plays BD or DVD

· Issues play Blu-ray content using PowerDVD 11

· I have issues with my Games or Applications



16.


Other Troubleshooting


· How to run a BIOS Update on an Alienware Computer

· How to determine if my Alienware Instability is related to the Power supply

· My Alienware Computer gets stuck while shutting down

· Alienware X51 - Failed to standby or shutdown

· Alienware BIOS does not save settings

· How to Reset the System Setup (Bios Utility) Configuration back to Default settings on the Alienware X51 (Clear CMOS Settings)

· How to improve your SSD on Alienware systems

· Stand By or Sleep Issues



17.


Service Documents & Disassembly



· Alienware X51 - Specifications

· Alienware X51 – Disassembly Guide


If you still experience issues after completing these steps please send an e-mail to AWCC-Resolution_Experts@Dell.com (for US and Canada customers only), with your service tag, phone number and proper time to reach you and we will be contacting you shortly.

The Alienware Support Team


 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN129894

Last Date Modified: 06/25/2013 12:00 AM


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