Knowledge Base

Resolving the 1203 Error on the Dell AIO Printer


Table of Contents:

  1. Resolving the 1203 Error
  2. Cleaning the Cartridge Contacts
  3. Defective Cartridge Check
  4. Dell Community Help With This 1203 Error

This article provides information on the 1203 error.


Resolving the 1203 Error

  1. Power off the printer and remove the power supply from the back of the printer.
  2. Wait 30 seconds, then reinsert the power supply, and power the printer back on
  3. Determine if the error message returned, if so continue to step 5.
  4. If the error did not return, print a test page.
    (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.)
    Click Here if Windows 8 is Installed
    Click Here if Windows 7 is Installed
    Click Here if Windows Vista is Installed
    Click Here if Windows XP is Installed

  5. Power off the printer and remove the power supply from the back of the printer. Open the top cover of the Printer. Using the carrier belt, gently move the cartridge carrier to the middle of the printer.
  6. Remove both cartridges from the printer. Close the top cover, reinsert the power supply, and power the printer back on.
  7. Determine if the error message returned, if so Contact Technical Support.
  8. If the error did not return. Power off the printer and remove the power supply from the back of the printer. Open the top cover of the Printer. Using the carrier belt, gently move the cartridge carrier to the middle of the printer.
  9. Insert the color cartridge. Close the top cover, reinsert the power supply, and power the Printer on.
  10. Determine if the error message returned, if so continue to the Cleaning the Cartridge Contacts section.
    If you have already tried cleaning the contacts, continue to the Defective Cartridge Check section.
  11. Power off the printer and remove the power supply from the back of the printer. Open the top cover of the Printer. Using the carrier belt, gently move the cartridge carrier to the middle of the printer.
  12. Insert the black/photo cartridge. Close the top cover, reinsert the power supply, and power the Printer on.
  13. Determine if the error message returned, if so continue to the Cleaning the Cartridge Contacts section.
    If you have already tried cleaning the contacts, continue to the Defective Cartridge Check section.
  14. If the error did not return, print a test page.
    (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.)
    Click Here if Windows 8 is Installed
    Click Here if Windows 7 is Installed
    Click Here if Windows Vista is Installed
    Click Here if Windows XP is Installed

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Cleaning the Cartridge Contacts

  1. Please refer to Dell Knowledge base article Clean and Align the Printhead to Resolve Fuzzyness, Streaks and Lines for instructions on how to clean the print nozzles.
  2. Determine if the error message returned, if so perform the following steps.
  3. Power off the printer and remove the power supply from the back of the printer. Open the top cover of the Printer. Using the carrier belt, gently move the cartridge carrier to the middle of the printer.
  4. Remove the print cartridges.
  5. Moisten a clean, lint-free cloth with water.
  6. Gently hold the cloth against the nozzles for about three seconds, and then wipe in the direction shown below.

  7. Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the direction shown.


  8. With another clean section of the cloth, repeat steps 2 through 4 above.
  9. Allow the nozzles and contacts to dry completely.
  10. Reinsert the print cartridges.
  11. Print the document again.
  12. If the error message persists, repeat the steps for cleaning the nozzles and contacts up to two more times.
  13. If the error message persists, Contact Technical Support.

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Defective Cartridge Check

To test the cartridge, replace it with either a new cartridge or a known good cartridge from another printer of this type. If the error continues to return, Contact Technical Support.

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Dell Community Help With This 1203 Error

The Dell forums has information concerning your error, click the following link and look for your printer model on the page, Dell Community.


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Article ID: SLN129866

Last Date Modified: 12/15/2014 07:07 PM


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