Knowledge Base

Dell-Installed Software Support for Windows 8


Table of Contents:

  1. Identify Software on Your Dell Computer
  2. Supported Software in Windows 8
  3. Unsupported Software in Windows 8

This article discusses various software that ships on Dell computers and whether that software is supported in Windows 8.


Identify Software on Your Dell Computer

To determine what software is installed on your Dell computer, follow these steps:

  1. Click Start, then select Control Panel.
    The Control Panel appears.
  2. Under the Programs heading, click Uninstall a program.

This will reveal a window with an index of all software installed on your computer. Compare that software with the Dell-installed software listed below, making sure to update any software that is not up-to-date, and uninstalling software that is not supported in Windows 8.


Software Supported in Windows 8

This table details all software that has been tested and does support Windows 8. Check the table for the version of your software that is supported, and be sure to update your software before starting the Windows 8 upgrade process.

Software Supported Version Download Location Notes
Alienware Command Center 2.8 for NBs and Desktops (AlienFX/AlienFusion/Thermal Controls/AlienAdrenaline) 2.8 Download Instructions None
STEAM client with Portal game pre-install 1.0.0.0 Download None
World of Warcraft pre-install Shipping version Battle.net Application is compatible
Eve On-line pre-install Shipping version Eveonline.com Application is compatible
Alien Autopsy 3.2.1 Download Link None
Alien Respawn Shipping version Download There are 3 scenarios where customers will have incompatibility issues after upgrading to Windows 8:
  • Customers will not be able to restore from the local Win7 factory image
  • Customers will not be able to restore from Win7 Full System Back
  • Customers will not be able to create Full System Backups

Solution: Recommend users uninstall AlienRespawn Local and install Dell Backup and Recovery.
Sensible Vision Fast Access 3.0 4.0 Online Update Provide 4.0 as upgrade to 3.0. Upgrade is free to a 4.0 base version which is feature parity to paid + free version of win7 app, but does not have win8 special features. Users get this via web update.
Aliensense Facial Recognition 3.0 4.0 Online Update For the best experience customers should update to version 4.0 from version 3.0 using the update feature of the application. Upgrade is free to a 4.0 base version with features similar to Windows 7 version, but does not have Windows 8 special features.
DigitalPersona Personal Fingerprint 5.2 5.2 Download Update None
DigitalPersona Personal Fingerprint 6.X 6.1.0.279a Download Update None
Dell Webcam Central 1.4 (Latitude systems) 1.40.54 Only available through recovery media or application update feature Compatible with Windows 8 - No loss of features or function
Dell Webcam Central 2.0 2.1.17 My Dell Downloads Requires reinstall after upgrade to correct issue with MS moving files during Windows 8 upgrade.
Creative Live! Central 2.0 2.1.17 My Dell Downloads Requires reinstall after upgrade to correct issue with MS moving files during Windows 8 upgrade.
Skype 5.8.0.158 Download fromskype.com or update within the application Skype will poll servers for latest version and prompt user to upgrade. Or, click Help, thenCheck for Updates to get the latest version.
Kai Tian Pi Di Shipping version None
Nong Ji Tong Shipping version None
Adobe Photoshop Elements 10 10 Dell Digital Delivery Fully supported in Windows 8
Adobe Premiere Elements 10 10 Dell Digital Delivery Fully supported in Windows 8
Dell SyncUP Powered by Nero Shipping version Nero.com Works, no action necessary
Trends e-Magazine reader Shipping version None
Dell Offers More (Consumer Icon) Desktop icon N/A Works, no action necessary
EBay icon and favorite Desktop icon N/A Works, no action necessary
Jagex category icon Desktop icon N/A Works, no action necessary
Cyberlink PowerDVD 9.5 (DVD) 9.5.1.4822 Web update via Cyberlink software application Cyberlink to provide web update for existing users via in-app update notification.
Cyberlink PowerDVD 9.5 (Blu-ray) 9.5.1.4822 Web update via Cyberlink software application Cyberlink to provide web update for existing users via in-app update notification.
Cyberlink PowerDVD 9.6 (Blu-ray 3D) 9.6.1.5127 Web update via Cyberlink software application Cyberlink to provide web update for existing users via in-app update notification.
Cyberlink Remote Media 1.6 - Consumer only (For Japan only) 1.6.662 Web update via Cyberlink software application Cyberlink to provide web update for existing users via in-app update notification.
Adobe Acrobat X Standard 10 Adobe.com 10.1.3 is the latest application update
Microsoft Office Starter 2010 2010 Microsoft Download KB2553141 must be installed on the box prior to upgrade. Otherwise, Office Starter is no longer usable.
Microsoft Office Home and Student 2010 2010 Microsoft Download If the User does not activate before upgrading, they will have to download the trial and insert key.
Microsoft Office Home and Business 2010 2010 Microsoft Download If the User does not activate before upgrading, they will have to download the trial and insert key.
Microsoft Office Professional 2010 2010 Microsoft Download If the User does not activate before upgrading, they will have to download the trial and insert key.
Microsoft Office Personal 2010 (Japanese) - 2 Years License 2010 Microsoft Download If the User does not activate before upgrading, they will have to download the trial and insert key.
Kingsoft Office 2010 Trial (Japanese only) 6.6.0.2494 My Dell Downloads No special instructions
Kingsoft Office 2010 (Japan and India) 6.6.0.2494 My Dell Downloads No special instructions
Best Buy Software Installer 3.1 None No changes necessary
Walmart Photo Icon None None No changes necessary
McAfee Security Center 10 11.6 My Dell Downloads
  • Active subscribers will be upgraded to McAfee Security Center 11.6 via field update
  • Customers with expired subscriptions will need to either renew their subscription before upgrading to Windows 8, or
  • Uninstall before upgrade and download a compatible version fromwww.mcafee.comwith their account information. They will have to renew their subscription.
  • Customers with clean install can download compatible version fromwww.mcafee.comwith their account information. Alternately, it can be downloaded it from My Dell Downloads.
McAfee Security Center 11 11.6 My Dell Downloads
  • Active subscribers will be upgraded to McAfee Security Center 11.6 via field update
  • Customers with expired subscriptions will need to either renew their subscription before upgrading to Windows 8, or
  • Uninstall before upgrade and download a compatible version fromwww.mcafee.comwith their account information. They will have to renew their subscription.
  • Customers with clean install can download compatible version fromwww.mcafee.comwith their account information. Alternately, it can be downloaded it from My Dell Downloads.
DataSafe Online (DSO) 2.1.19634 Download Link Tested, works in Windows 8. No action necessary.
Retail Registration App Shipping version None, only for retail warranty registration Tested, works in Win8. No action necessary.
Dell DataSafe Local Backup Shipping version Download Link There are 3 scenarios where customers will have incompatibility issues after upgrading to Windows 8:
  • Customers will not be able to restore from the local Win7 factory image
  • Customers will not be able to restore from Win7 Full System Back
  • Customers will not be able to create Full System Backups

Solution: Recommend users uninstall Dell DataSafe Local and install Dell Backup and Recovery.
Dell DataSafe Local Backup (DSL) Premium (aka Pro) Shipping version Download Link There are 3 scenarios where customers will have incompatibility issues after upgrading to Windows 8:
  • Customers will not be able to restore from the local Win7 factory image
  • Customers will not be able to restore from Win7 Full System Back
  • Customers will not be able to create Full System Backups

Solution: Recommend users uninstall Dell DataSafe Local and install Dell Backup and Recovery.
Dell Backup & Recovery Manager (DBRM) 1.3.1 Download Link Compatible with Windows 8
Dell Support Center 3.2 Download Link Upgrade to new version 3.2 that supports Win 8
Dell Digital Delivery Client 2.2 Dell Digital Delivery Please note Dell Digital Delivery Client is very important because it is needed to recover and install certain software applications previously ordered from Dell.
Dell Feature Enhancement Pack (DFEP) 2.2.1 Drivers and Downloads
Microsoft Windows 7 Touch Pack 1.0.40517.00 N/A No changes necessary
SoundBlaster X-FI MB 1.8 N/A No changes necessary
Premier colors 1.2 Download Link No changes necessary
Intel 8.0 Manageability and Security Status app, DAL/IPT middleware and associated services. Version 8.0.3.1427 Drivers and Downloads Win7 SWB 9H6V2. Vendor version 8.0.3.1427
Intel 8.1 Manageability and Security Status app, DAL/IPT middleware and associated services. Version 8.1 Drivers and Downloads There are 2 known incompatibility issues:
1. User cannot perform a wireless AMT operation immediately after a WLAN card is swapped.
Solution: An extra reboot is required in order for the wireless AMT operation to work.
2. The Windows 8 in-box driver does not support wireless AMT.
Solution: - User needs to update to Dell WLAN driver in order to operate wireless AMT properly.
Intel 7.0 Manageability and Security Status app for workstations Version 7.1.21.1134 Drivers and Downloads No special notes
Intel 7.0 Manageability and Security Status app for desktops & laptops Version 7.1.40.1161 Drivers and Downloads No special notes
Intel 6.0 Manageability and Security Status app Version 6.2.0.1022 Drivers and Downloads No special notes
Intel Small Business Advantage
Version 1.0.15.2453
Version 1.0.15.2453 Drivers and Downloads No special notes
Intel Small Business Advantage
Version 1.1
Version 1.1 Drivers and Downloads No special notes
Intel Smart Connect Technology (SCT)
Version 2.0.1083.0
Version 2.0.1083.0 Drivers and Downloads Windows 8 upgrade does not copy the needed drivers and services from Windows 7 installation to the new Windows 8 installation. Since SCT uses these components, a re-install of SCT is necessary after upgrade.
Intel Smart Connect Technology (SCT)
Version 3.0
Version 3.0 Drivers and Downloads Windows 8 upgrade does not copy the needed drivers and services from Windows 7 installation to the new Windows 8 installation. Since SCT uses these components, a re-install of SCT is necessary after upgrade.
Intel Rapid Start Technology (RST)
Version 2.1.0.1002
Version 2.1.0.1002 Drivers and Downloads No special notes
Intel Rapid Start Technology (RST)
Version 1.0.0.1021
Version 1.0.0.1021 Drivers and Downloads No special notes
Intel Identity Protection Technology (IPT) Version 1.2.22.0 Drivers and Downloads No special notes
Roxio Starter 12.1.0.49 My Dell Downloads Works, no action necessary.
Roxio Creator 1.3.166 SP1; 5.0.0.0 My Dell Downloads Works, no action necessary.
Zune (MSSI) Microsoft Signature version N/A Works, no action necessary
Absolute LoJack for Laptops 1.4.3.10 N/A Factory installed
Absolute LoJack Premium for Laptops (US/CAN only) 1.4.3.10 N/A Factory installed
Dell Data Protection Access 2.2.00003.009 Drivers and Downloads Works, no action necessary


Unsupported Software in Windows 8

This table lists the titles of software that do not have a compatible version in Windows 8. If your software is listed here, Dell recommends that you uninstall the software before starting the Windows 8 upgrade process.

Software Title
Adobe Reader X
Bing Bar
Blio (Stage Books Tile)
Cozi Family Organizer
CyberLink YouPaint (Note: For touch systems only)
Dell Client Manager (DCM)
Dell Client System Update (DCSU)
Dell Data Protection | Authentication
Dell Data Protection | Encryption Client
Dell Control Point (DCP)
Dell Dock
Dell Embassy security
Dell Music Stage
Dell Photo Stage
Dell Stage
Dell Touch Suite
Dell Video Stage
Dell Welcome Center - TLOB
Math xthinks
Microsoft Security Essentials (MSSI)
Norton Internet Security (NIS 2011)
ODDS Citrix PVS
PlayReady (MSSI)
Stage dock for sparta
Stage Remote
THX TruStudio PC (For desktops only)
Trend Titanium
Trend Worry Free for Business Suite
TrustedID - ID Monitor
TrustedID - ID Safe
TrustedID Icon
VRD Citrix XenDesktop
VRD VMWare View
WildTangent Games
Windows Live Essentials 2011 and Bing Bar
Xthink Math Journal 2.1
Zinio (Stage Magazine Tile)




Article ID: SLN128893

Last Date Modified: 04/28/2015 03:29 PM


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