Knowledge Base

Resolve Hardware Issues Using ePSA or PSA Diagnostics and Guide to Error Codes


Table of Contents:

  1. What are the PSA diagnostics?
  2. Using the PSA Diagnostics

This article provides information on the "Enhanced Pre-boot System Assessment (ePSA) Diagnostics and definitions of the test results". In other words it takes you through your PCs built-in self diagnostics and what the error codes mean.


1. What are the PSA diagnostics?

Dell has built a suite of self diagnostics into their mobile and desktop PCs. These are the Dell Enhanced Pre-Boot System Diagnostics (ePSA). If you can't boot, POST or startup your PC then these self diagnostics will be the first thing you should try to run. Whether they run and if they give any error codes, goes a long way to troubleshooting your issue.

  • If they don't run at all, then there is something wrong with your hardware at a basic level.
  • If they give an error code, then it narrows down where the fault may lie for further hardware troubleshooting.
  • If they pass, then all of your hardware has passed the tests and you need to troubleshoot your software next.

The PSA diagnostics have a text-based interface while the ePSA (previously PSA+) diagnostics may have either a text based interface or a Graphical User Interface (GUI) - (Lists of text versus pictures/graphs and text onscreen going through each of the tests.)

The tests are very comprehensive. The ePSA suite of tests has all the tests included in the older PSA suite, as well as added support for:

  • MpMemory algorithms included.
  • Machine Check exception on.
  • System board diagnostics consolidated into one heading.
Note: Notebooks may have either PSA or ePSA diagnostics, depending on their age. While Desktops will have the desktop version of the ePSA diagnostics.

You can then use the results to determine if any hardware failure has occurred or pinpoint any failure points.

Note: The diagnostics on notebook systems are not meant to be run when the system is docked or the internal LCD is in a closed position. Doing this may result in a false error being reported. Typically it would be a 2000:0326 or a 2000:0321 error.

The 2000-0326 and 2000-0415 errors can also be reported in error with certain LCD cables installed. If you see this error, but the internal LCD is working fine with no issues, then update your BIOS through to the latest revision for your system and re-run the diagnostics. (If this error was correct there should be no internal LCD display visible.)

If you run the diagnostics with the system on a USB dock, you may experience the diagnostics coming to an abrupt end during the video tests. Re-run the tests with the dock removed.

Based on what happens, the information below will assist you in troubleshooting the fault and working toward a resolution to your system problems.

Note: When you call in or report a fault online you may be asked for the validation or status code, in addition to the actual error code. These codes are on the same line as the error code and which one you see depends on the diagnostics that are being run. These codes are needed by Dell in order to confirm you have a genuine error, so that we can rely on the error code to resolve your issue.

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2. Using the PSA Diagnostics

Video on how to use Dell Diagnostics (English Only)

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Can you run the DST, PSA and ePSA diagnostics on already encrypted Full Drive Encryption (FDE) drives?

Yes, and it can be helpful in diagnosing your issue.

DST, PSA and ePSA diagnostics work on encrypted hard drives (FDE)

It has been confirmed by Dell Engineering that the DST/PSA/ePSA hard drive diagnostics can be performed on encrypted hard drives, without the need for a password. In addition, these diagnostics can be performed on Bitlocker only encrypted drives as well.

While it is true that the data is inaccessible, the diagnostic uses places on the hard drive to test and store results that are accessible.

You can access the Diagnostics on most Dell Systems by pressing the F12 key on startup as the Dell splash screen appears.

Note: If you receive errors while running the DST, PSA or ePSA diagnostic tests, please contact Dell technical support with the results.

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Desktop systems:

  1. Tap the F12 key at the Dell splash screen on start-up.

  2. Choose Diagnostics from the menu.

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Notebook systems:

  1. You can hold in the Fn key and the power button to boot into the diagnostics.

  2. Alternatively you can press the mute button while powering on one of our E-series notebooks to boot to the diagnostics as well.

  3. Or you can tap the F12 key at the Dell splash screen on start-up.

  4. and choose Diagnostics from the menu.

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Tablet systems:

Note: The following steps can be used to run the ePSA diagnostic utility in DOS mode without using an external keyboard.

The pen can function at either the default calibration or at a custom set calibration. Its recommended that you use the pen online while it is calibrated to your custom settings. Calibration optimises pen performance for each user.

  1. Power on the system.
  2. In order to get to the Boot Menu, immediately press the Volume Up button before the Dell Logo Splash screen is displayed.
  3. You can either touch Diagnostics onscreen, or press the Volume Up button to move the pointer to Diagnostics, then press the Volume Down button to enter.
  4. The ePSA utility will start to run.

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Server Enterprise systems:

For 11G and newer systems:

  1. Tap the F10 key to enter the lifecycle controller.

  2. Alternatively tap the F11 to enter the boot manager.

  3. Choose Diagnostics from the Menu.

For 10G and older systems:

  1. You will need to tap the F10 key to launch the Utility Mode (diags) option.

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Alternatively you can run the PSA diagnostics from the Dell Support Site.

Note: These online diagnostics will only be of use if you can boot the faulty PC into the Windows operating system and connect to the internet.
  1. Go to the the Dell Support Site.

  2. Enter your Service Tag or Express Service Code Number.

  3. Navigate to the Diagnostics category.

  4. Run the Quick test. This may take 10-15 minutes depending on the hardware in your system.
Note: Some older systems do not have an F12 key, to access the boot options you have to press the 0 (zero) key at the Dell logo screen.

For further information on running the online diagnostics, please refer to the article How to use the Dell Online Diagnostic Tool to troubleshoot your Dell PC for more information.

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Already have an error code from running the ePSA diagnostics?

If you have already run the ePSA diagnostics and have noted down the error code and the validation code, then you can log a service call lower down on the same page. You need to enter the Error code and Validation code as you saw them on the screen and you will need to enter the Service tag of the faulty system. This will take you through logging a call online.

Note: Once you have the Error Code, Validation Code and Service Tag - you can carry the rest of this action out on a PC with a working internet connection.

The link below takes you straight to this online form.

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What do the code results mean?

Notes:
  • Dell's Interactive Search Agent (English Only) can provide you with information regarding your specific error code, without having to search the table below.
    You may need to provide information on what version of Diagnostics your computer has installed to get the correct results. To find out what version of diagnostics your computer has, look at the top of the screen. If it shows "Pre Boot System Assessment" select PSA or PSA+. If it shows "ePSA Pre Boot System Assessment", select ePSA.


  • One of the most common tasks requested when troubleshooting a system is to update the system Basic Input/Output System (BIOS) also called the system setup.
    It is strongly suggested that the BIOS be updated to the most current version available on www.dell.com/support/ before running diagnostics.

  • Portable system batteries basic warranty expires 12 months from the date the system was invoiced from Dell. Unless the system has an extended battery warranty or the battery is a GREEN Labeled 3 year battery, battery failures outside the 1st year of use is not covered by the system warranty.
Error Number (PSA and ePSA) Error Message What does this mean? Next Steps
PSA NA

ePSA 2000-0111
CPU - exception occurred An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0112
CPU - machine check exception detected An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0114
CPU - Cache integrity test discrepancy An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
  • Check Temperatures in system health and check no airflow obstructed
PSA NA

ePSA 2000-0115
CPU – Stress Thermal condition. Limit (d)C. Actual (d)C An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
  • Check Temperatures in system health and check no airflow obstructed
PSA NA

ePSA 2000-0121
Memory - memory errors were detected and repaired An error occurred during the tests that may involve the main system board or memory of the system. However the system has self repaired.
  • Power down system and reseat memory.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA 1000-0122

ePSA 2000-0122
PSA Memory - test initialization failure

ePSA Memory - memory errors were detected and excessive errors were detected
An error occurred during the tests that may involve the main system board or memory of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Power down system and reseat memory.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA 1000-0123

ePSA 2000-0123
Memory - integrity test failed An error occurred during the tests that may involve the main system board or memory of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Power down system and reseat memory.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0124
System Log - <Timestamp>, <Log message> This is information in the System Log to show time and messages related to system events.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0125
Event Log The IPMI System Event Log is full for various reasons or logging has stopped because too many ECC errors have occurred.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0126
Event Log The event log(s) must be cleared before testing can continue.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0131
Battery - the battery is not installed An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Power down system and reseat battery.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0132
Battery - The battery is reaching the end of its usable life An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Power down system and reseat battery.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0133
Battery - the battery cannot supply sufficient power An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Power down system and reseat battery.
  • Repeat the PSA diagnostics.
PSA 2000-0141

ePSA 2000-0141
Hard Drive - no drive detected Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you don’t have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your HDD to the system board.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA 1000-0142

ePSA 2000-0142
PSA Hard Drive - drive self test failed

ePSA Hard Drive - self test unsuccessful
Your hard disk drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.
PSA 1000-0143

ePSA 2000-0143
Hard Drive - SMART read command unsuccessful Your hard disk drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.
PSA 1000-0144

ePSA 2000-0144
Hard Drive - no support for drive self test Your hard disk drive has indicated a failure.
  • Check drive original to system.
  • Get manufacturing details from Hard Drove.
PSA 1000-0145

ePSA 2000-0145
PSA Hard Drive - timeout waiting for Drive Self Test to complete

ePSA Hard Drive - self test did not complete
The Hard Drive test did not complete the last test attempted. Check http://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop then repeat the PSA diagnostics.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA 1000-0146

ePSA 2000-0146
Hard Drive - self test log contains previous errors Your hard drive has indicated a failure.
  • Update to the latest BIOS.
  • Run a Chkdsk /r or format your Hard drive and reinstall your Operating System.
  • Repeat the PSA diagnostics.
PSA 1000-0147

ePSA 2000-0147
PSA Optical Drive - IDE status failed.

ePSA Optical Drive - self test --(s)
Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.
PSA 1000-0148

ePSA 2000-0148 replaced by 2000-0151, 2000-0152
PSA Optical Drive - BIST --(s)

ePSA Optical Drive - incorrect status
Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0149
Optical Drive - no drive detected Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0150 replaced 2000-0141
Hard Drive - No drive detected. Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you don’t have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0151
Hard Drive - BIST --(s) The Hard Drive is showing an incorrect status in the diagnostic. Check http://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop then repeat the PSA diagnostics.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0152
Optical Drive - BIST --(s) The CD or DVD Drive is showing an incorrect status in the diagnostic. Check http://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop then repeat the PSA diagnostics.
  • Update to the latest BIOS.
  • Remove and reinstall your optical drive. For instructions, see your user guide.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0153
Hard Drive - Removable Hard Drive [d] - Incorrect status = [x] [s] Desktops, servers: Check the installation of the removable drive, cables, and connections. All systems: If the error persists, make sure that drive firmware and BIOS are current.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0154
Tape Drive - Tape Drive [s] - S/N [d], incorrect status = [d] [d] Check installation of the tape drive, cables and connections. If the error persists, ensure that the drive firmware is current.
  • Update to the latest BIOS.
  • Remove and reinstall your tape drive. For instructions, see your user guide.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0155
Hard Drive - Not Installed This is an error for notebooks which must have a hard disk
  • Update to the latest BIOS.
  • Remove and reinstall your Hard drive. For instructions, see your user guide.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA 1000-0212

ePSA 2000-0212 (Not used with UEFI BIOS)
System board - CMOS, Location = (x), Expected = (x), Found = (x) An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA 1000-0213

ePSA 2000-0213 (Not used with UEFI BIOS)
System board - CMOS battery failure detected An error occurred during the tests involving the CMOS battery (This maintains all the settings in the BIOS when there is no power to the system) On desktop systems this is a easily replaceable watch size battery, some portable systems may have a replaceable battery too.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • Remove and replace your CMOS battery. For more info, see your user guide.
  • If failure continues contact Technical Support
PSA 1000-0221

ePSA 2000-0221 (Not used with UEFI BIOS)
PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts

ePSA Timer - Interval timer not functional
An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Reseat the CMOS battery.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA 1000-0222

ePSA 2000-0222 (Not used with UEFI BIOS)
PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts

ePSA Timer - Interval timer not functional
An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA 1000-0223

ePSA 2000-0223 (Not used with UEFI BIOS)
System board - Timer - Interval timer initial clock output level incorrect An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA 1000-0224

ePSA 2000-0224 (Not used with UEFI BIOS)
System board - Interval timer had wrong time period in mode An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA 1000-0231

ePSA 2000-0231 (Not used with UEFI BIOS)
System board - Failure in Interval timer in mode An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA 2000-0232

ePSA 2000-0232 (Not used with UEFI BIOS)
System board - the RTC did not generate periodic ticks An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA 2000-0233

ePSA 2000-0233 (Not used with UEFI BIOS)
PSA System board - RTC 'seconds' count is not updating

ePSA RTC - 'seconds' count is not updating
An error occurred during the tests that involve the Real Time Clock (RTC) of the main system board in the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA 1000-0234

ePSA 2000-0234 (Not used with UEFI BIOS)
PSA System board - timeout waiting for RTC update flag to set

ePSA System board - HPET incorrect time period.
An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA 1000-0235

ePSA NA
System board - PM timer 1 had wrong time period. An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA 1000-0241

ePSA 2000-0241 (Not used with UEFI BIOS)
BIOS - A20 gate not enabled An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA 1000-0242

ePSA 2000-0242 (Not used with UEFI BIOS)
PSA System board - no interrupt detected for IRQ.

ePSA- System board - Interrupt controller - IRQ (d) - %s not detected
An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0243
System board - USB device, IO board, Daughter Card An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0244
System board - USB device An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0245
System board - USB device An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0251
Event Log - the log contains failing records. this relates to BIOS events in SERVERS ONLY.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
PSA NA

ePSA 2000-0261
System board – Data errors. Multiple memory DIMMs failed, presumed to be caused by motherboard issues.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0313
Touchpad - pointing stick/touchpad not detected The mouse, touchpad or trackstick is not being detected by the diagnostic tools. Power the system off, reseat any cable connection and check the BIOS to ensure that the touchpad or mouse has not been disabled.
  • Update to the latest BIOS.
  • If your mouse, touchpad or pointing stick is disconnected, reconnect it.
  • For laptops, make sure that your touchpad is active.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0314
Thermal - the (s) reading (dc) exceeds the thermal limit. The system board, heatsink, fan or proc are failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the logs, the fan and for any other signs of overheating.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0315
Sensor - the (s) reading (dc) is lower than expected The system board or ssensor is failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the system logs.
  • If failure continues contact Technical Support
PSA 1000-0321

ePSA 2000-0321
PSA LCD EDID - unable to access EDID EEPROM

ePSA Unable to detect LCD
LCD Extended Display Identification Data (EDID) - unable to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in the LCD display is indicating a data failure. If there is video on the LCD, then the Display does not need replacement.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics..
  • If failure continues contact Technical Support
PSA 1000-0322

ePSA 2000-0322
PSA LCD Panel - Error accessing the LCD inverter

ePSA LCD panel - unable to modify brightness
LCD panel - unable to modify brightness. Try to adjust the brightness in Windows using the hotkeys. Boot to the BIOS and see if brightness can be adjusted at that point outside of Windows
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0323
LCD panel – Unable to detect inverter lamp status. Check LCD connector and cables.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0324
LCD panel - user reported LCD BIST colors were not displayed You may get this error if you answered No to the LCD BIST test instead of Yes. If you were able to clearly see red, blue, green white and white screen with text without distortion, lines or color problems, re-run the diagnostic and if the screens appear normal, click Yes
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the LCD BIST diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0325
LCD panel - user provided no input for LCD BIST You may get this error if you gave no answer to the LCD BIST test. If you were able to clearly see red, blue, green white and white screen with text without distortion, lines or color problems, re-run the diagnostic and if the screens appear normal, click Yes
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA 1000-0326

ePSA 2000-0326
LCD panel - unable to turn lamp on or off The backlight lamp was not able to be turned on or off during the diagnostic testing
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0327
LCD panel - unable to use BIOS interface The Liquid Crystal Display (LCD) panel does not display the BIOS screen correctly and the BIOS screen is not visible on the LCD.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0328
LCD panel - unable to detect variance in ambient light sensor The Ambient light sensor that automatically dims the LCD in low light did not respond during the diagnostics.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0331
Video controller - no video controller detected The system is not detecting the graphics adapter. Desktop systems, if a PCI-E graphics adapter is installed in the system, reseat the card and any internal power connections to the card. Then reconnect the video cable and repeat the PSA diagnostic.
  • Update to the latest BIOS.
  • Desktop: Turn off your computer and if equipped with PCI-E expansion card, reseat the card.
  • Reconnect your LCD cable.
  • Repeat the PSA diagnostics..
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0332
Video memory - Video memory integrity test discrepancy PSA diagnostics detected a video memory failure. Please reset the system memory and update the BIOS to most current version/
  • Update to the latest BIOS.
  • Reseat the system memory
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics..
  • If failure continues contact Technical Support
PSA 1000-0333

ePSA 2000-0333
PSA Video - Graphics test timed out waiting for keyboard response

ePSA Video - User provided no input for graphics test
PSA diagnostics did not record the system user pressing Y or N after the video test. Please ensure that you accurately answer questions that are prompted during the diagnostic.
  • Error occurs when a graphics test times out while waiting for you to enter a response.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA 1000-0334

ePSA 2000-0334
Video - user reported the patterns were not displayed correctly You may get this error if you answered No to the color test instead of Yes. If you were able to clearly see both the vertical and horizontal color bars without distortion, lines or color problems, re-run the diagnostic and if the bar appear normal, click Yes
  • You may get this error if you answered No to the color test instead of Yes.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics..
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0411
Cables - not detected Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0412
Cables - auxiliary cable not detected Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0413
Cables - LCD cable not detected Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0414
Cables - Invertor cable not detected Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0415
Cables - Check the following cables, jumper, connection or sensors: [s] Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0511
Fan - the (s) fan failed to respond correctly The cooling fan is not responding to the diagnostics tool. Please check nothing is obstructing the fan.
  • Update to the latest BIOS.
  • Check your system for any obstructions to the air vents or cooling fan.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0512
Fan - the (s) fan is running faster than expected. This could be an issue with the system board, temperature sensor or cooling fan. Please check everything is firmly seated.
  • Update to the latest BIOS.
  • Check for any loose connections, any obstructed air vents and for any other signs of overheating.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0620
Network - Network [d] – {Vendor supplied error} The Network (Ethernet) device may be faulty. This may be on the motherboard, or an adapter, or a daughter card, depending on the system. Errors include "Register test failed" or "Packet loopback test failed", or perhaps others, too.
  • Update to the latest BIOS/Firmware.
  • Check for any loose connections, any bent pins in the connectors.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-0621
Network - Network [d] – Driver version [x] outdated. Version [x] or newer required for "[s]" The Network (Ethernet) device Firmware may be out of date.
  • Update to the latest BIOS/Firmware.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8001
BIOS - No BIOS support for software interrupt [x] function[x] [x] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8002
BIOS - No BIOS support for SMI interface function(x) or Sensor [x] exceeded thermal zone [d]. Peak zone was [d]. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8003
BIOS - Fan - Unable to set Manufacturing Mode The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8004
BIOS - Fan - Unable to determine fan speeds The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8005
LCD - LCD BIST not supported The LCD BIST may not exist on all systems.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8006
BIOS - Fan - Unable to set fans to ([d], [d], or [d]) speed or No chipset event timer. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8007
BIOS - Log contains Fan events or Timer expected [d] observed [d] This message is informational only - it provides a record of fan events.
  • Clear Log.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8008
Diagnostics - A. Out of memory! fMalloc() Failed!
B. Unable to allocate memory for object data. Unable to [s] testable memory
C. Unable to start application processors
D. Unable to stop all APs
The system may be unstable and should be rebooted.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8009
Diagnostics - Software Error The System may be unstable and should be rebooted.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-800B
BIOS - Retrieve vendor ID function error The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-800C
BIOS - Get/Set inverter mode function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-800D
BIOS - Set lamp off function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-800E
BIOS - Set lamp on function error. Vendor: [s] Revision: [d] The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-800F
BIOS - Restore function error. Vendor: [s] Revision: [d]. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8010
System Board High-Precision event timer not found.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8011
USB Device Diagnostics - Invalid status returned from the device The attached USB device is returning an invalid status to the BIOS.
  • Reseat the USB Device.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8012
Diagnostics - Invalid parameter passed to the device. Unknown test [d] selected An unexpected parameter was passed to a device under test.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8013
Diagnostics - LCD [s] doesn't support test commands Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8014
Diagnostics - ADDF module ([s]) device ([s]) failed with error code [x], number [x]. No EPSA beep code mapped! The diagnostics program has run an external module, which has reported an unusual error.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8016
Diagnostics - Battery - unable to retrieve battery health The motherboard BIOS revision may not be current.
  • Reseat the Battery
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8017
BIOS - Battery - BIOS has no support for battery health This optional feature may not be supported.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8018
Diagnostics - Fatal: The module reported multiple test results!! The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8019
Diagnostics - Unable to log to NVRAM The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8020
Diagnostics - Low memory. [d]k bytes free! The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8115
Diagnostics - Unable to stop all APs The system may be unstable.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8154
Tape Drive - Tape Drive [d] - S/N [s], ULTRIUM [d] media found but drive. Requires ULTRIUM [s] for [s] Install the correct tape drive media.
  • Use correct media.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8155
Tape Drive - Tape Drive [d] - S/N [s], data read does not match data written Try different tape drive media.
  • Use different media.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8156
Tape Drive - Tape Drive [d] - S/N [s], no media cannot test drive Insert writable tape drive media.
  • Insert writable media.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8157
Tape Drive - Tape Drive [d] - S/N [s], drive is not a supported drive Tape drive model is unknown and not supported by diagnostics.
  • Reseat the Drive.
  • Test with a known good drive if possible.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8158
Backplane - [DRIVE] Drive [d] - incorrect status = [x], [s] The string indicates the backplane, expander or removable hard drive is reporting an incorrect status.
  • Reseat the drives/cables/connections.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8160
PERC - PERC Battery [d] - incorrect status = [x], [s] Servers Only. The [s] string may be one of the following messages: 1. Battery missing or disconnected, 2. Replace battery pack or 3. Remaining capacity low
  • Reseat parts.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8165
OS - MBR code is unknown, possibly infected by a virus The Master Boot Record on the Hard Disk Drive has unrecognized code present which is an indication of a virus infecting the system. It is recommended that you scan your system with an up to date antivirus application.
  • Update and run your anti-virus software.
  • Update or reinstall your OS.
PSA NA

ePSA 2000-8166
OS - Detected virus (s) A virus appears to be infecting the system. It is recommended that you scan your system with an up to date antivirus application.
  • Update and run your anti-virus software.
PSA NA

ePSA 2000-8170
PCIe - Training error on device PciTag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] Link Degraded, maxLinkWidth = x[d], negotiatedLinkWidth = x[d] The system is reporting an error on a PCIe adapter.
  • Reseat the PCIe adapter.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8415
Cables - BIOS reports no testable cable/jumper/connector/sensor An internal failure of the diagnostic tool, not a hardware failure. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
PSA NA

ePSA 2000-8611
Audio - User reported not hearing speaker tones If the beep was not heard, verify that the internal speakers are connected properly. On some systems, internal speakers are a purchased option. For a given system, if the speaker is optional, it might not exist on that system. If audio is not heard, make sure to unplug anything plugged into an external headphone jack and re-run the test. External HP jacks can mute the internal speakers at the hardware level.
  • Unplug all external Audio Jacks.
  • Reseat the internal speaker connector.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support
If you require further assistance, please contact technical Support.


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Article ID: SLN115162

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