Knowledge Base

ePSA Diagnostics Guide


Table of Contents:

  1. What are PSA diagnostics?
  2. Video: How to run PSA Diagnostics (English Only)
  3. How to Start the PSA Diagnostics
  4. What do the code results mean?

This article provides information on "Enhanced Pre-boot System Assessment (ePSA) Diagnostics and definitions of the test results".


1. What are PSA diagnostics?

Dell Enhanced Pre-Boot System Diagnostics (ePSA) are diagnostics that are built into the hardware of your system. These tests allow you to check the hardware of you system from outside the Windows® operating system removing software from the diagnostic process.

PSA diagnostics have a text-based interface and the ePSA (previously PSA+) diagnostics may have a text based interface or a Graphical User Interface (GUI)

ePSA has all the tests included in the PSA tests, as well as added support for:

  • MpMemory algorithms included.
  • Machine Check exception on.
  • System board diagnostics consolidated into one heading.

Note: Notebooks may have either PSA or ePSA diagnostics, depending on their age. While Desktops will have the desktop version of the ePSA diagnostics.

You can then use the results to determine if any hardware failure has occurred or pinpoint any failure points.

Based on the diagnostic findings, the list of codes below will assist you in troubleshooting the fault and working toward a resolution to your system problems.


Note: When you call in or report a fault online you may be asked for the validation or status code, in addition to the actual error code. These codes are on the same line as the error code and which one you see depends on the diagnostics that are being run. These codes are needed by Dell in order to confirm you have a genuine error, so that we can rely on the error code to resolve your issue.

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2. Video: How to run PSA Diagnostics (English Only)

Video on Dell Diagnostics (English Only)





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3. How to Start PSA Diagnostics?

Desktop systems:

  1. Tap the F12 key at the Dell splash screen on start-up.


  2. Choose Diagnostics from the menu.


Notebook systems:

  1. You can hold in the Fn key and the power button to boot into the diagnostics.


  2. Alternatively you can press the mute button while powering on one of our E-series notebooks to boot to the diagnostics as well.


  3. Or you can tap the F12 key at the Dell splash screen on start-up.


  4. and choose Diagnostics from the menu.


Server Enterprise systems:


For 11G and newer systems:


  1. Tap the F10 key to enter the lifecycle controller.


  2. Alternatively tap the F11 to enter the boot manager.


  3. Choose Diagnostics from the Menu.


For 10G and older systems:


  1. You will need to tap the F10 key to launch the Utility Mode (diags) option.


Alternatively you can run the PSA diagnostics from the Dell Support Site.


  1. Go to the the Dell Support Site.


  2. Enter your Service Tag or Express Service Code Number.


  3. Navigate to the Diagnostics category.


  4. Run the Quick test. This may take 10-15 mins depending on the hardware in your system.

For further information on running the online diagnostics, please refer to the article How to use the Dell Online Diagnostic Tool to troubleshoot your Dell PC for more information.


Note: Some older systems do not have an F12 key, to access the boot options you have to press the 0 (zero) key at the Dell logo screen.



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4. What do the code results mean?

One of the most common tasks requested when troubleshooting a system is to update the system Basic Input/Output System (BIOS) also called the system setup. The reason for this is two fold.

With these points in mind, it is strongly suggested that the BIOS be updated to the most current version available on www.dell.com/support/ before running diagnostics.


Error Number (PSA and ePSA) Error Message What does this mean? Next Steps

PSA NA

ePSA 2000-0111

CPU - exception occurred

An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0112

CPU - machine check exception detected

An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0121

Memory - memory errors were detected and repeaired

An error occurred during the tests that may involve the main system board or memory of the system. However the system has self repaired.
  • Power down system and reseat memory.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA 1000-0122

ePSA 2000-0122

PSA Memory - test initialization failure

ePSA Memory - memory errors were detected and excessive errors were detected

An error occurred during the tests that may involve the main system board or memory of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Power down system and reseat memory.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA 1000-0123

ePSA 2000-0123

Memory - integrity test failed

An error occurred during the tests that may involve the main system board or memory of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Power down system and reseat memory.
  • Repeat the PSA diagnostics.

PSA NA

ePSA 2000-0131

Battery - the battery is not installed

An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Power down system and reseat battery.
  • Repeat the PSA diagnostics.

PSA NA

ePSA 2000-0132

Battery - The battery is reaching the end of its usable life

An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Power down system and reseat battery.
  • Repeat the PSA diagnostics.

PSA NA

ePSA 2000-0133

Battery - the battery cannot supply sufficient power

An error occurred during the tests that may involve the main system board or battery of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Power down system and reseat battery.
  • Repeat the PSA diagnostics.

PSA 2000-0141

ePSA 2000-0141

Hard Drive - no drive detected

Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you don’t have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your HDD to the system board.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA 1000-0142

ePSA 2000-0142

PSA Hard Drive - drive self test failed

ePSA Hard Drive - self test unsuccessful

Your hard disk drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.

PSA 1000-0143

ePSA 2000-0143

Hard Drive - SMART read command unsuccessful

Your hard disk drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.

PSA 1000-0144

ePSA 2000-0144

Hard Drive - no support for drive self test

Your hard disk drive has indicated a failure.
  • Check drive original to system.
  • Get manufacturing details from Hard Drove.

PSA 1000-0145

ePSA 2000-0145

PSA Hard Drive - timeout waiting for Drive Self Test to complete

ePSA Hard Drive - self test did not complete

The Hard Drive test did not complete the last test attempted. Check http://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop then repeat the PSA diagnostics.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA 1000-0146

ePSA 2000-0146

Hard Drive - self test log contains previous errors

Your hard drive has indicated a failure.
  • Update to the latest BIOS.
  • Run a Chkdsk /r or format your Hard drive and reinstall your Operating System.
  • Repeat the PSA diagnostics.

PSA 1000-0147

ePSA 2000-0147

PSA Optical Drive - IDE status failed.

ePSA Optical Drive - self test --(s)

Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.

PSA 1000-0148

ePSA 2000-0148 replaced by 2000-0151, 2000-0152

PSA Optical Drive - BIST --(s)

ePSA Optical Drive - incorrect status

Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.

PSA NA

ePSA 2000-0149

Optical Drive - no drive detected

Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board. (See your service manual for instructions.)
  • Repeat the PSA diagnostics.

PSA NA

ePSA 2000-0150 replaced 2000-0141

Hard Drive - No drive detected.

Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the system or try the suspect drive in a working system.
  • If you don’t have a hard disk drive (HDD), this may be an automatic message and requires no action.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0151

Hard Drive - BIST --(s)

The Hard Drive is showing an incorrect status in the diagnostic. Check http://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop then repeat the PSA diagnostics.
  • If you have an HDD, reconnect your hard disk drive (HDD) to the system board. (See your service manual for instructions.)
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0152

Optical Drive - BIST --(s)

The CD or DVD Drive is showing an incorrect status in the diagnostic. Check http://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive is a portable, reseat the data cable at both ends and the power connection if a desktop then repeat the PSA diagnostics.
  • Update to the latest BIOS.
  • Remove and reinstall your optical drive. For instructions, see your user guide.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA 1000-0212

ePSA 2000-0212 (Not used with UEFI BIOS)

System board - CMOS, Location = (x), Expected = (x), Found = (x)

An error occurred during the tests that may involve the main system board of the system. If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA 1000-0213

ePSA 2000-0213 (Not used with UEFI BIOS)

System board - CMOS battery failure detected

An error occurred during the tests involving the CMOS battery (This maintains all the settings in the BIOS when there is no power to the system) On desktop systems this is a easily replaceable watch size battery, some portable systems may have a replaceable battery too.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • Remove and replace your CMOS battery. For more info, see your user guide.
  • If failure continues contact Technical Support

PSA 1000-0221

ePSA 2000-0221 (Not used with UEFI BIOS)

PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts

ePSA Timer - Interval timer not functional

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA 1000-0222

ePSA 2000-0222 (Not used with UEFI BIOS)

PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts

ePSA Timer - Interval timer not functional

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA 1000-0222

ePSA 2000-0223 (Not used with UEFI BIOS)

System board - Timer - Interval timer initial clock output level incorrect

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA 1000-0224

ePSA 2000-0224 (Not used with UEFI BIOS)

System board - Interval timer had wrong time period in mode

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA 1000-0231

ePSA 2000-0231 (Not used with UEFI BIOS)

System board - Failure in Interval timer in mode

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA 2000-0232 (Not used with UEFI BIOS)

ePSA 2000-0232

System board - the RTC did not generate periodic ticks

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA 2000-0233 (Not used with UEFI BIOS)

ePSA 2000-0233

PSA System board - RTC 'seconds' count is not updating

ePSA RTC - 'seconds' count is not updating

An error occurred during the tests that involve the Real Time Clock (RTC) of the main system board in the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA 1000-0234

ePSA 2000-0234 (Not used with UEFI BIOS)

PSA System board - timeout waiting for RTC update flag to set

ePSA System board - HPET incorrect time period.

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA 1000-0235

ePSA NA

System board - PM timer 1 had wrong time period.

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA 1000-0241

ePSA 2000-0241 (Not used with UEFI BIOS)

BIOS - A20 gate not enabled

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA 1000-0242

ePSA 2000-0242 (Not used with UEFI BIOS)

PSA System board - no interrupt detected for IRQ.

ePSA- System board - Interrupt controller - IRQ (d) - %s not detected

An error occurred during the tests that may involve the main system board of the system. If a memory error is detected, try memory modules individually. If no 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0243

System board - USB device, IO board, Daughter Card

An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0244

System board - USB device

An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0245

System board - USB device

An error occurred during the tests that may involve the USB controller or ports of the main system board of the system. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0251

Event Log - the log contains failing records.

this relates to BIOS events in SERVERS ONLY.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.

PSA NA

ePSA 2000-0313

Touchpad - pointing stick/touchpad not detected

The mouse, touchpad or trackstick is not being detected by the diagnostic tools. Power the system off, reseat any cable connection and check the BIOS to ensure that the touchpad or mouse has not been disabled.
  • Update to the latest BIOS.
  • If your mouse, touchpad or pointing stick is disconnected, reconnect it.
  • For laptops, make sure that your touchpad is active.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0314

Thermal - the (s) reading (dc) exceeds the thermal limit.

The system board, heatsink, fan or proc are failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the logs, the fan and for any other signs of overheating.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0315

Sensor - the (s) reading (dc) is lower than expected

The system board or ssensor is failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the system logs.
  • If failure continues contact Technical Support

PSA 1000-0321

ePSA 2000-0321

PSA LCD EDID - unable to access EDID EEPROM

ePSA Unable to detect LCD

LCD Extended Display Identification Data (EDID) - unable to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in the LCD display is indicating a data failure. If there is video on the LCD, then the Display does not need replacement.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics..
  • If failure continues contact Technical Support

PSA 1000-0322

ePSA 2000-0322

PSA LCD Panel - Error accessing the LCD inverter

ePSA LCD panel - unable to modify brightness

LCD panel - unable to modify brightness. Try to adjust the brightness in Windows using the hotkeys. Boot to the BIOS and see if brightness can be adjusted at that point outside of Windows
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0324

LCD panel - user reported LCD BIST colors were not displayed

You may get this error if you answered No to the LCD BIST test instead of Yes. If you were able to clearly see red, blue, green white and white screen with text without distortion, lines or color problems, re-run the diagnostic and if the screens appear normal, click Yes
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the LCD BIST diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0325

LCD panel - user provided no input for LCD BIST

You may get this error if you gave no answer to the LCD BIST test. If you were able to clearly see red, blue, green white and white screen with text without distortion, lines or color problems, re-run the diagnostic and if the screens appear normal, click Yes
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA 1000-0326

ePSA 2000-0326

LCD panel - unable to turn lamp on or off

The backlight lamp was not able to be turned on or off during the diagnostic testing
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0327

LCD panel - unable to use BIOS interface

The Liquid Crystal Display (LCD) panel does not display the BIOS screen correctly and the BIOS screen is not visible on the LCD.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0328

LCD panel - unable to detect variance in ambient light sensor

The Ambient light sensor that automatically dims the LCD in low light did not respond during the diagnostics.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0331

Video controller - no video controller detected

The system is not detecting the graphics adapter. Desktop systems, if a PCI-E graphics adapter is installed in the system, reseat the card and any internal power connections to the card. Then reconnect the video cable and repeat the PSA diagnostic.
  • Update to the latest BIOS.
  • Desktop: Turn off your computer and if equipped with PCI-E expansion card, reseat the card.
  • Reconnect your LCD cable.
  • Repeat the PSA diagnostics..
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0332

Video memory - Video memory integrity test discrepancy

PSA diagnostics detected a video memory failure. Please reset the system memory and update the BIOS to most current version/
  • Update to the latest BIOS.
  • Reseat the system memory
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics..
  • If failure continues contact Technical Support

PSA 1000-0333

ePSA 2000-0333

PSA Video - Graphics test timed out waiting for keyboard response

ePSA Video - User provided no input for graphics test

PSA diagnostics did not record the system user pressing Y or N after the video test. Please ensure that you accurately answer questions that are prompted during the diagnostic.
  • Error occurs when a graphics test times out while waiting for you to enter a response.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA 1000-0334

ePSA 2000-0334

Video - user reported the patterns were not displayed correctly

You may get this error if you answered No to the color test instead of Yes. If you were able to clearly see both the vertical and horizontal color bars without distortion, lines or color problems, re-run the diagnostic and if the bar appear normal, click Yes
  • You may get this error if you answered No to the color test instead of Yes.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics..
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0411

Cables - not detected

Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0412

Cables - auxiliary cable not detected

Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0413

Cables - LCD cable not detected

Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0414

Cables - Invertor cable not detected

Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0415

Cables - Check the following cables, jumper, connection or sensors: [s]

Normally, the cable involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection or server indicated in the error message. (See your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0511

Fan - the (s) fan failed to respond correctly

The cooling fan is not responding to the diagnostics tool. Please check nothing is obstructing the fan.
  • Update to the latest BIOS.
  • Check your system for any obstructions to the air vents or cooling fan.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-0512

Fan - the (s) fan is running faster than expected.

This could be an issue with the system board, temperature sensor or cooling fan. Please check everything is firmly seated.
  • Update to the latest BIOS.
  • Check for any loose connections, any obstructed air vents and for any other signs of overheating.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-8415

Cables - BIOS reports no testable cable/jumper/connector/sensor

An internal failure of the diagnostic tool, not a hardware failure. Update the BIOS to the most current version and the issue should resolve.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If failure continues contact Technical Support

PSA NA

ePSA 2000-8165

OS - MBR code is unknown, possibly infected by a virus

The Master Boot Record on the Hard Disk Drive has unrecognized code present which is an indication of a virus infecting the system. It is recommended that you scan your system with an up to date antivirus application.
  • Update and run your anti-virus software.
    Update or reinstall your OS.

PSA NA

ePSA 2000-8166

OS - Detected virus (s)

A virus appears to be infecting the system. It is recommended that you scan your system with an up to date antivirus application.
  • Update and run your anti-virus software.

Note: Portable system batteries basic warranty expires 12 months from the date the system was invoiced from Dell. Unless the system has an extended battery warranty or the battery is a GREEN Labeled 3 year battery, battery failures outside the 1st year of use is not covered by the system warranty.


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Article ID: SLN288428

Last Date Modified: 03/04/2015 09:47 AM


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