Knowledge Base

Cannot Shut Down Computer - KB Article - 153917

Article Summary: This article provides information on how to power off a Dell computer in scenarios where you cannot perform an operating system shutdown.

Table of Contents:
  1. Instructions

Issue 1.


In certain scenarios, you cannot turn off the computer by performing an operating system shutdown. These scenarios are listed as follows:
  • The computer stops responding and the mouse and keyboard do not work.
  • The computer does not shut down when using the Shut Down command or the Turn Off Computer command on the Start menu in Windows.

In these scenarios, press and hold the power button until the computer powers off.

To turn on the computer, press the power button again. When the computer restarts, a Check Disk utility (chkdsk.exe) may automatically run, which is expected behavior.

This Check Disk utility scans the hard disk for errors. Additionally, the utility tries to repair any errors that it finds. To skip the disk-checking process, press any key within 5 seconds after the computer is restarted.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN143768

Last Date Modified: 07/12/2012 12:00 AM

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