Discs of a Non-Standard Size May Become Lodged in Slot-Loading Disc Drives
After inserting a miniature compact disc (mini-CD) into the optical drive of a Dell XPS computer, the following symptoms occur:
Mini-CDs are also known as CD business cards. These CDs are smaller than a standard CD. Additionally, mini-CDs that are used as CD business cards may be rectangular (Figure 1).
Figure 1: Comparison of CD sizes
|Numbers reference image above:|
|Mini-CD (or Mini-Disc)|
The slot-loading optical drive installed on some Dell XPS computers contains an automatic feed mechanism together with an automatic eject mechanism.
The slot-loading optical drive in the Dell XPS computer detects a standard CD or DVD disc when that disc is 90% inserted. Mini-CDs are much smaller than standard CDs. Therefore, the optical drive in the Dell XPS does not detect a mini-CD that is inserted.
Additionally, a mini-CD is too small to be ejected by the eject mechanism in the slot-loading optical drive. Therefore, the Dell XPS computer cannot eject the disc.
|Do not insert a mini-CD or a CD business card in the optical drive of a Dell XPS computer. Doing so may cause damage to the hardware and the mini-CD or CD business card data.|
To remove a mini-CD from the optical drive of a Dell XPS computer, contact Dell Support.
Contact Dell Technical Support
|When contacting Dell Technical Support, please have the product information and Service Tag number available.|
Article ID: SLN130397
Last Date Modified: 06/16/2015 10:12 AM