Knowledge Base

A Mini-CD Disc is Stuck in the Optical (CD) Drive of a Dell™ XPS™ Computer - KB Article - 301802

Discs of a Non-Standard Size May Become Lodged in Slot-Loading Disc Drives

After inserting a miniature compact disc (mini-CD) into the optical drive of a Dell XPS computer, the following symptoms occur:

  • The computer cannot read the CD
  • The computer cannot eject the CD

Mini-CDs are also known as CD business cards. These CDs are smaller than a standard CD. Additionally, mini-CDs that are used as CD business cards may be rectangular (Figure 1).

Figure 1: Comparison of CD sizes

Numbers reference image above:
Standard Disc
Mini-CD (or Mini-Disc)
Business Card

Mini-CDs are not supported for use with slot-loading optical drives. A slot-loading optical drive has a slot through which the CD or DVD is inserted. This setup differs from a tray-loading optical drive. A tray-loading optical drive has a tray that the drive ejects. The CD is put on the tray, and then the tray is pushed into the drive. Mini-CDs are supported for use with tray-loading optical drives.

The slot-loading optical drive installed on some Dell XPS computers contains an automatic feed mechanism together with an automatic eject mechanism.

The slot-loading optical drive in the Dell XPS computer detects a standard CD or DVD disc when that disc is 90% inserted. Mini-CDs are much smaller than standard CDs. Therefore, the optical drive in the Dell XPS does not detect a mini-CD that is inserted.

Additionally, a mini-CD is too small to be ejected by the eject mechanism in the slot-loading optical drive. Therefore, the Dell XPS computer cannot eject the disc.

Do not insert a mini-CD or a CD business card in the optical drive of a Dell XPS computer. Doing so may cause damage to the hardware and the mini-CD or CD business card data.

To remove a mini-CD from the optical drive of a Dell XPS computer, contact Dell Support.

Contact Dell Technical Support

  1. Browse to the Dell Support Website.

  2. Under Who Do You Need to Contact?, click the More Details link that appears below Contact Technical Support.

  3. Click one of the following options that appear under Contact Dell:

    • Chat Online with Technical Support
      Use this option to start an online chat session with a Dell Technical Support representative.

    • Call Technical Support
      Use this option to obtain a telephone number for Dell Technical Support.

    • E-mail Technical Support
      Use this option to send an e-mail message to Dell Technical Support.
When contacting Dell Technical Support, please have the product information and Service Tag number available.


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN130397

Last Date Modified: 06/16/2015 10:12 AM

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