What is a Computer Freeze or Lockup?
A computer freeze or lockup occurs when all activity on the screen stops. There are two basic types of freezes or lock ups:
How Do I Troubleshoot a Computer Freeze or Lockup in Microsoft® Windows®?
Try to move the mouse (pointer) across the screen.
|A specific type of lockup can occur if you are running more than one antivirus program. If your computer is locking up and you are running more than one antivirus program, refer to the Dell KB Article: "System Locks With Multiple Anti-Virus Programs" Article ID: 286481|
|You may lose any unsaved data. It is recommended that you only utilize this shutdown method only when absolutely necessary to minimize any data loss.|
Article ID: SLN116099
Last Date Modified: 01/30/2015 01:57 PM