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Paper Feed Problems With the V105, V305 and V505 Series Dell™ All-in-One Inkjet Printers - Frequently Asked Question (FAQ) - 340690


Troubleshooting Paper Feed Problems

Table of Contents:


How to Load Paper in the Correct Manner

  1. Multiple Sheets Feed Through
  2. The Pages are Wrinkled
  3. The Pages are Crooked
  4. The Paper Jams


How to Load Paper in the Correct Manner

  1. Use standard size and 20lb (80 g/m²) weight paper to verify that it feeds properly.

  2. Fan the paper with no more than 100 sheets of paper (Figure 1).



    Figure 1: Fan the Paper
  3. Center the paper on the paper support.

  4. Adjust the paper guides so they rest against the edges of the paper (Figure 2).



    Figure 2: Place the Paper Between the Guides and Slide Them Against the Paper

    Note:
    Do not pull on both paper guides simultaneously. When one paper guide is moved, the other adjusts accordingly.
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Issue 1.Multiple Sheets Feed Through

  1. Use standard size and 20lb (80 g/m²) weight paper to verify that it feeds properly.

  2. Load fewer sheets than the maximum to check the feed mechanism.

  3. Fan the paper (Figure 1).



    Figure 1: Fan the Paper Before Placing it in the Paper Feed Tray

  4. Open the printer and remove any stuck sheets of paper.

  5. Print a test page using the Dell Imaging Toolbox.
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Issue 2.The Pages are Wrinkled

  1. Use standard size and 20lb (80 g/m²) weight paper to verify that it feeds properly.

  2. Fan the paper (Figure 2).



    Figure 2: Fan the Paper Before Placing it in the Paper Feed Tray

  3. Adjust the paper guides so that they contact the edges of the paper but do not put pressure against the stack (Figure 3).



    Figure 3: Adjust the Paper Guides to Touch the Paper Stack

  4. Print a test page using the Dell Imaging Toolbox.
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Issue 3.The Pages are Crooked

  1. Use standard size and 20lb (80 g/m²) weight paper to verify that it feeds properly.

  2. On the printer control panel, use the Left and Right Arrow buttons to highlight Maintenance, then press Select.

  3. Use the Left and Right Arrow buttons to highlight Print Test Page, then press Select.

  4. Verify that standard-sized paper is loaded, then press Select to print a Test Page.

    Note:
    If the Test Page prints normally without the same problem, the problem is related to the document or image you are printing. Use whatever software that was used to create the document for further troubleshooting.

  5. Examine the "L"-shaped color bars at the center of the Test Page (Figure 4) to determine if the colors are properly aligned.



    Figure 4: Color Alignment Gauge from the Printer Test Page

  6. Fold the Test Page at the center dotted line and verify that the dot at the top of the page lines up with the circle at the bottom of the page.

  7. If the colors do not line up or the dot does not align with the circle, in the Dell Imaging Toolbox on the Maintenance tab click Align Ink Cartridges, then print another Test Page.

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Issue 4.The Paper Jams

  1. Open up the printer and remove any stuck sheets of paper.

  2. Use standard size and 20lb (80 g/m²) weight paper to verify that it feeds properly.

  3. Load fewer sheets than the maximum to check the feed mechanism.

  4. Fan the paper (Figure 5).



    Figure 5: Fan the Paper Before Placing it in the Paper Feed Tray

  5. Print a test page using the Dell Imaging Toolbox.
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If the Troubleshooting Did Not Solve the Problem:

If the paper feed problem continues to occur with normal bond, plain paper, replace the Dell printer.

Note:
  • Make sure that ink cartridges have been removed from the printer before it is shipped back to Dell.

  • Please keep all instructions, CDs, cables, printer accessories, and ship just the printer back to Dell.



 


Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN109113

Last Date Modified: 11/14/2010 12:00 AM


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