Knowledge Base

Laptop Battery or Power Issues

Battery performance Issues

If the battery is not performing as expected refer to Battery Performance Troubleshooting

Run Diagnostics on your Battery

Diagnostic tests guide you to determine a hardware issue with your laptop battery.

AC Adapter Power or Battery Charging issues

The notebook might not power on either because the AC Adapter is not charging the battery or it is not providing adequate power to the system board.
To resolve this situation refer to AC Adapter troubleshooting

Video (English Only) - My Laptop Battery is plugged in and not charging

Article ID: SLN129145

Last Date Modified: 08/14/2015 02:14 PM

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