Knowledge Base

Laptop Battery or Power Issues


Battery performance Issues

If the battery is not performing as expected refer to Battery Performance Troubleshooting


Run Diagnostics on your Battery


Diagnostic tests guide you to determine a hardware issue with your laptop battery.


AC Adapter Power or Battery Charging issues


The notebook might not power on either because the AC Adapter is not charging the battery or it is not providing adequate power to the system board.
To resolve this situation refer to AC Adapter troubleshooting

Video (English Only) - My Laptop Battery is plugged in and not charging





Article ID: SLN129145

Last Date Modified: 10/31/2014 05:50 AM


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