Knowledge Base

926 Photo All-in-One Printer Usage and Troubleshooting Guide



This article provides general troubleshooting steps and links to articles specifically designed for your Inkjet printer.


Table of Contents:

  1. Printer Troubleshooting Steps and Procedures
  2. Operating System Compatibility with Dell Printers
  3. Obtaining and Installing Printer Drivers and Software
  4. 926 User's Guide
  5. Links to Other Troubleshooting Solutions
  6. Buying Ink and Toner

1. Printer Troubleshooting Steps and Procedures

  1. When connected by a USB cable, reseat both ends of the cable going from the computer to the printer.


  2. Restart the computer.


  3. Turn the printer off.


  4. Unplug the printer power cord from the A/C outlet or surge protector and wait at least 30 seconds.


  5. Plug the printer power cord back into the A/C outlet or surge protector.


  6. Turn the printer back on.


  7. Check for paper jam messages and clear any jams.
    Note: Refer to Dell Knowledge Base article How to resolve printer paper jams for more information on checking for paper jams.


  8. Check the ink cartridge levels and install new cartridges if necessary.
    Note: Refer to the 926 User's Guide for more information on Ink Cartridge Maintenance.


  9. Print a test page.
    (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.) (When the page prints successfully no further actions are required.)


  10. Make sure the desired printer is set as the default printer.
    1. Press and hold the Windows key Windows Button and then press the r key
    2. In the Run box type, shell:PrintersFolder and then touch or click OK.
    3. Touch and hold or right-click the desired printer.
    4. Touch or click Set as default printer.
      Note: When Set as default printer in not an option, it normally means the printer is already set as the default printer and usually has a check mark next to it.


  11. Run the Printer troubleshooter to diagnose and automatically correct any printer spooler issues. For more information, refer to the Dell Knowledge Base article How to Resolve Printer Spooler Errors.

  12. Print a test page.
    (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.) (When the page prints successfully no further actions are required.)


  13. Perform a System Restore to a time when the printer was working.
    For instructions on how to perform a System Restore, refer to Dell Knowledge base article:
    Note: When the printer still does not work successfully proceed to the next step.


  14. Uninstall the printer driver, download and install the latest printer driver. For instructions on how to do so for Dell printers, refer to the Dell Knowledge Base article, How to Download and Install Printer Drivers and Firmware.
Note: The link below is to an article that provides information on issues that are not covered above or in the manuals such as:

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2. Operating System Compatibility with Dell Printers

This link takes you to the Dell Knowledge Base article that provides information on what Operating Systems are compatible with your printer.
Operating System Compatibility with Dell Printers

This link takes you to the Dell Knowledge Base article that provides information on Microsoft Windows 10 Compatibility with Dell Printers.
Microsoft Windows 10 Compatibility with Dell Printers

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3. Obtaining and Installing Printer Drivers and Software

This link takes you to the Dell Obtaining and Installing Printer Drivers and Software Knowledge Base article.

Downloading Drivers, Software, User Guides and Firmware for Your Dell Printer.

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4. 926 User's Guide

This link takes you to the Dell 926 Printer Manual.

The manual provides information on Loading Paper, Printing, Copying, Scanning, Faxing and Cartridge usage and troubleshooting.

Dell 926 User's Guide.

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5. Links to Troubleshooting Solutions

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6. Buying Ink and Toner

This link takes you to the Printer Ink and Toner page, where you can pick your country and language and buy supplies for your printer.

Printer Ink and Toner Page

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Article ID: SLN149129

Last Date Modified: 10/17/2016 11:07 AM


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