Fix your device or get replacement parts without calling tech support. We can fix your Windows-based device or send you replacement parts if your device is within warranty coverage. Running the Quick Test also installs SupportAssist to help you troubleshoot your device in the future.
Refer to the Dell knowledge-base article Dell Online Diagnostic Tool - Troubleshoot your Dell PC for more information.
Quick Test scans the hard disk drive, memory, processory and optical disc drive of your Windows-based PC or tablet. If an error is detected, we will fix it automatically, suggest troubleshooting steps, recommend further tests or help you get compatible replacement parts.
Dell devices come with pre-boot diagnostics to diagnose hardware issues and capture error codes. This set of diagnostics runs before Microsoft Windows starts, so you can diagnose hardware issues without a working operating system. The initial scan lasts a few minutes and checks the system memory(RAM), hard disk drive, processor and several other hardware components for errors.
Refer to the Dell knowledge-base article Resolve hardware issues using ePSA or PSA diagnostics and guide to error codes for more information.
To initialize the Dell PSA or ePSA diagnostics:
Dell SupportAssist proactively checks the health of your computer's hardware and software. When an issue is detected, SupportAssist notifies you. SupportAssist is preinstalled on all new Dell home PCs and Tablets. If you have a device less than a year old, simply search your device for "SupportAssist" and run the application. If your device did not come with SupportAssist preinstalled or you want to reinstall SupportAssist, make sure that your device meets the minimum system requirements and download SupportAssist for PCs and tablets.
Refer to the Dell knowledge-base article Dell SupportAssist for PC's and Tablets for more information.
To initialize the diagnostics using Dell SupportAssist:
Article ID: SLN114988
Last Date Modified: 05/26/2016 10:06 AM