Knowledge Base

Connect Using the T-Mobile webConnect Manager


Article Summary: This article provides information on how to connect to your T-Mobile Mobile Broadband or T-Mobile HotSpot using the T-Mobile webConnect Manager. It also provides additional information on how to correct issues that prevent connection.

Table of Contents:

  1. Connect to the T-Mobile Mobile Broadband Network
  2. Connect to a T-Mobile Wi-Fi HotSpot
  3. General Information
  4. How to Find the ICCID, IMEI, ESN or MEID Number of the Mobile Broadband Adapter





Option 1: Connect to the T-Mobile Mobile Broadband Network

  • Connect to Your Mobile Broadband Carrier
  • Troubleshooting
  • Menus



    Connect to Your Mobile Broadband Carrier

    1. Click Start: (in Windows Vista or Windows 7)
      start
      (in Windows XP).



    2. Click All Programs.



    3. Click T-Mobile.



    4. Click T-Mobile webConnect Manager.



    5. Click the T-Mobile Broadband tab on the lower right of the window.



    6. Click Connect.


      The T-Mobile webConnect Manager should show a status of Connected, if not refer to the Troubleshooting section.
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    Troubleshooting

    1. The T-Mobile webConnect Manager is Not Listed or Would Not Start
    2. Connect is Still Listed
    3. The Message No SIM is Showing
    4. The Message Searching for webConnect Coverage is Showing


    Issue 1: The T-Mobile webConnect Manager
    is Not Listed or Would Not Start

    This article provides information on how to download drivers for the Mobile Broadband adapter installed in your computer.

    Note:
    The Mobile Broadband application is located in the Applications category.

    The Mobile Broadband drivers are listed under the Communication category.

    Back to Top

    Issue 2: Connect is Still Listed
    1. Make sure the default profile settings are correct.

      1. Click Tools.



      2. Click Profiles....



      3. Click T-Mobile Broadband.



      4. Click Edit.



      5. Click IP Settings.



      6. Make sure Obtain an IP address automatically is selected.



      7. Make sure Obtain DNS server address automatically is selected.

        Note:
        Any settings on the General or Broadband tab that have been changed may be preventing a connection to the Mobile Broadband network, if any has been changed or to make sure the settings are correct contact T-Mobile at 1-877-453-1304.


    2. Click Connect

      Make sure the computer is in a area that supports Mobile Broadband connection (Table 1) or contact T-Mobile at 1-877-453-1304.

      Mobile Broadband Data Network Coverage Maps
      T-Mobile Coverage Map

      Table 1: Mobile Broadband Data Network Coverage Map


    Back to Top

    Issue 3: The Message No SIM is Showing




    The SIM card needs to be inserted or reseated.

    Caution:
    Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031.

    Notice:
    Handle components and the SIM card with care. Do not touch the components or contacts on the SIM card. Hold it by its edges.

    1. Ensure that the work surface is flat and clean to prevent scratching the computer cover.



    2. Save any work in progress and exit all open programs.



    3. Turn off the computer and all attached devices.

      Note:
      Ensure that the computer is off and not in power management mode. If you cannot shut down the computer using the computers' operating system, press and hold the power button for 10-15 seconds.



    4. Disconnect the computer from the electrical outlet.



    5. To avoid possible damage to the system board, wait 10 to 20 seconds and then disconnect any attached devices.



    6. Disconnect all other external cables from the computer.



    7. Close the display and turn the computer upside down on the flat work surface.

      Notice:
      To avoid damaging the system board, you must remove the main battery before you service the computer.



    8. Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.



    9. Remove the SIM card if inserted and then insert the SIM.

      Note:
      For more information on removing and inserting the SIM card, refer to the Online User's Guide. Click Systems, then the make and model of the computer. Download the Owner's Manual or User's Guide and refer to the Adding and Replacing Parts section.



    10. Install the battery, attach the A/C power and any other peripherals.



    11. Contact T-Mobile at 1-877-453-1304 if the SIM card is still not recognized.

    Back to Top

    Issue 4: The Message Searching for
    webConnect Coverage is Showing


    1. Make sure the computer is in a area that supports Mobile Broadband connection (Table 2) or contact T-Mobile at 1-877-453-1304.

      Mobile Broadband Data Network Coverage Maps
      T-Mobile Coverage Map

      Table 2: Mobile Broadband Data Network Coverage Map



    2. Make sure the Mobile Broadband adapter radio is on.
      1. Press the F2 button, it has the Wi-Fi icon on it.



      2. Make sure Enable Wireless WAN/GPS is checked.



      3. Click OK.



    3. Make sure the Mobile Broadband adapter is enabled.

      1. Click Start.



      2. In the search box, type dev.



      3. From the list of programs given, click Device Manager.



      4. Locate the Modems section and expand it out, if it is not already.



      5. Look for HUAWEI Mobile Connect - 3G Modem, right-click the Mobile Broadband adapter and click Enable.

        • If Enable is not an option then it is already enabled.



      6. Locate the Network section and expand it out, if it is not already.



      7. Look for HUAWEI Mobile Connect - 3G Network Card, right-click the Mobile Broadband adapter and click Enable.

        • If Enable is not an option then it is already enabled.



      8. To close the Device Manager window, click the red X in the upper right corner.



    4. Make sure the latest drivers for the Mobile Broadband adapter are installed.

      This article provides information on how to download drivers for the Mobile Broadband adapter installed in your computer.


      Note:
      The Mobile Broadband drivers are listed under the Communication category.

    Back to Top

    Menus

    1. File
    2. Tools
    3. Help
    For more detailed information on any of the menu items refer to the General Information section on how to access the Help file.



    File

    My Account: This option opens up a web page where you can sign in and maintain your T-Mobile account.

    Exit: This closes the T-Mobile webConnection Manager software.

    Back to Top

    Tools


    Network Info: This option provides information about your Mobile Broadband adapter and when connected, information about the T- Mobile network.

    Profiles: This option allows adding, removing or editing of the Mobile Broadband profiles.
    (You should not remove or edit any Mobile Broadband profiles unless under the direction of a T-Mobile technician.)

    Lock SIM: This allows you to lock your SIM so you can prevent use of your T-Mobile webConnect product by anyone who does not know your unique PIN code.

    Change PIN Code: This option allows you to change the PIN on your SIM.

    Usage Meter: This option displays an approximation for the quantity of data used during the current billing period, excluding any in-progress session.

    Always on Top: This option ensures that the T-Mobile webConnect Manager will always be on top of all other applications.

    Transparency: This option allows you to select a transparency value for T-Mobile webConnect Manager.

    Settings: This option allows to configure a number of personal preferences such as Application, Sound, Updates, Hardware, VPN and the Application Launcher.
    Back to Top

    Help


    Help: This opens the T-Mobile webConnect Manager help file.

    Online Forums: This will launch a browser window to the T-Mobile Online Forums website at http://forums.t-mobile.com/tmbl/?category.id=WebConnect

    About T-Mobile webConnect Manager: This will display a window with version information for the T-Mobile webConnect Manager software. This window also displays your Mobile Phone Number.

    Back to Top

    Option 2: Connect to a T-Mobile Wi-Fi HotSpot

  • Connect to a T-Mobile Wi-Fi HotSpot
  • Troubleshooting
  • Menus



    Connect to a T-Mobile Wi-Fi HotSpot

    Note:
    For connection to a Home or Business Wi-Fi network is recommended to use the Windows built in configuration utility, for more information refer to Dell Knowledge base article, Wireless Networking for the Home.
    1. Click Start: (in Windows Vista or Windows 7)
      start
      (in Windows XP).



    2. Click All Programs.



    3. Click T-Mobile.



    4. Click T-Mobile webConnect Manager.



    5. Click the Wi-Fi tab on the lower left.



    6. Click Tools.



    7. Click HotSpot Locator.



    8. Enter information for the area you want to find a T-Mobile HotSpot.

      (Once you are near enough to the HotSpot you should be prompted to connect. Click Connect, the T-Mobile webConnect Manager should show a status of Connected, if not refer to the Troubleshooting section.
    Back to Top

    Troubleshooting

    1. The T-Mobile webConnect Manager is Not Listed or Would Not Start
    2. The WiFi Adapter did Not Connect
    3. A Message That the WLAN Card is Disabled is Showing
    4. A Message of No Networks Detected (Radio Off) is Showing
    5. How to Download and Install the Latest Dell Wireless Network Adapter Driver
    6. How to Find Out Which Wireless Network Adapter Is in Your Dell Computer


    Issue 1: The T-Mobile webConnect Manager
    is Not Listed or Would Not Start

    This article provides information on how to download drivers for the Mobile Broadband adapter installed in your computer.

    Note:
    The Mobile Broadband drivers are listed under the Communication category.

    Back to Top

    Issue 2: The WiFi Adapter did Not Connect


    1. Make sure you are within 150 feet of the HotSpot Access Point.



    2. Make sure the default profile settings are correct.

      1. Click Tools.



      2. Click Profiles....



      3. Click T-Mobile.



      4. Click Edit.



        Note:
        Any settings on this page that have been changed may be preventing a connection to the T-Mobile HotSpot, to make sure the settings are correct contact T-Mobile at 1-877-453-1304.
    Back to Top

    Issue 3: A Message That the WLAN Card is Disabled is Showing


    1. Make sure the Wi-FI adapter is enabled in Device Manager.

      1. Click Start.



      2. In the search box, type dev.



      3. From the list of programs given, click Device Manager.



      4. Locate the Network section and expand it out, if it is not already.



      5. Look for Dell Wireless WLAN Mini-Card, right-click the Mobile Broadband adapter and click Enable.

        • If Enable is not an option then it is already enabled.



      6. To close the Device Manager window, click the red X in the upper right corner.



    2. Make sure the Wi-FI adapter is enabled in the T-Mobile webConnect Manager.

      1. Click File.



      2. Click Enable WiFi Adapter.

        (When Disable WiFi Adapter shows the WiFi adapter is enabled.)

    Back to Top

    Issue 4: A Message of No Networks Detected (Radio Off) is Showing


    Make sure the Wi-Fi adapter radio is on.
    1. Press the F2 button, it has the Wi-Fi icon on it.



    2. Make sure Enable Wireless WLAN is checked.



    3. Click OK.

    Back to Top

    Issue 5: How to Download and Install the Latest
    Dell Wireless Network Adapter Driver

    This article provides information on how to download drivers for the wireless network adapter installed in your computer.

    Back to Top

    Issue 6: How to Find Out Which Wireless Network Adapter
    Is in Your Dell Computer

    This article provides information on how to identify the wireless adapter installed in the computer.

    Back to Top

    Menus

    1. File
    2. Tools
    3. Help
    For more detailed information on any of the menu items refer to the General Information section on how to access the Help file.



    File

    My Account: This option open up a web page where you can sign in and maintain your T-Mobile account.

    Disable/Enable WiFi Adapter: This option allows you to toggle the WiFi adapter off and on.

    Exit: This closes the T-Mobile webConnection Manager software.

    Back to Top

    Tools


    Network Info: This option provides information about your Mobile Broadband adapter and when connected, information about the T- Mobile network.

    User Credentials: This allows you to enter your T-Mobile HotSpot account information.

    Profiles: This option allows adding, removing or editing of the T-Mobile HotSpot profile.
    (You should not remove or edit any T-Mobile HotSpot profile unless under the direction of a T-Mobile technician.)

    HotSpot Locator: This opens the HotSpot Locator utility, after you provide location information where you want to connect, it gives you a list of available T-Mobile HotSpots.

    Connect to a Closed Network: This provides a list of the profile that have been created to connect to a closed (non-broadcasting) WiFi network.
    (When a profile does not already exist, one will have to be made using the Profiles option.

    Usage Meter: This option displays an approximation for the quantity of data used during the current billing period, excluding any in-progress session.

    Always on Top: This option ensures that the T-Mobile webConnect Manager will always be on top of all other applications.

    Transparency: This option allows you to select a transparency value for T-Mobile webConnect Manager.

    Settings: This option allows to configure a number of personal preferences such as Application, Sound, Updates, Hardware, VPN and the Application Launcher.
    Back to Top

    Help


    Help: This opens the T-Mobile webConnect Manager help file.

    Online Forums: This will launch a browser window to the T-Mobile Online Forums website at http://forums.t-mobile.com/tmbl/?category.id=WebConnect

    About T-Mobile webConnect Manager: This will display a window with version information for the T-Mobile webConnect Manager software. This window also displays your Mobile Phone Number.

    Back to Top

    Option 3: General Information


    To access the T-Mobile webConnect Manager user's guide.
    1. Click Start: (in Windows Vista or Windows 7)
      start
      (in Windows XP).



    2. Click All Programs.



    3. Click T-Mobile.



    4. Click T-Mobile webConnect Manager.



    5. Click T-Mobile webConnect Manager.



    6. Click Help.



    7. Click Help from the list.

    Back to Top

    Option 4: How to Find the ICCID, IMEI, ESN or MEID
    Number of the Mobile Broadband Adapter


    1. Click Start: (in Windows Vista or Windows 7)
      start
      (in Windows XP)



    2. Click All Programs.



    3. Click T-Mobile.



    4. Click TT-Mobile webConnect Manager.



    5. Click T-Mobile webConnect Manager.br>


    6. Click Tools.



    7. Point to Network Info from the list.



    8. Click Broadband.

    Back to Top
  •  


    Article ID: SLN135229

    Last Date Modified: 06/24/2013 12:00 AM


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