Knowledge Base

Troubleshooting CD, DVD and Blu-Ray drive Issues in Windows XP


Table of Contents:

  1. Run an Optical Drive Diagnostic
  2. How to Burn a CD, DVD or Blu-Ray Disc
  3. DVD Playback Troubleshooting
  4. CD or DVD Drive Does Not Read Discs
  5. Drive Not Found in Windows XP
  6. Drive Does Not Eject Discs

This article describes various scenarios for using CD, DVD or Blu-Ray drives, and how to use or troubleshoot them.


Run an Optical Drive Diagnostic

Browse to the Optical Drive Diagnostic page to run Diagnostics on just the Optical drive. Click the I Agree button to start the Diagnostics.

Browse to the Full Diagnostic page to run a Diagnostic test on all the hardware. Click the I Agree button to start the Dell PC Diagnostics.


How to Burn a CD, DVD or Blu-Ray Disc

Windows XP has built-in functionality to burn CDs:

  1. Insert a blank disc (CD-R, CD-RW, DVD-R, DVD-RW, DVD+RW or BD-RE) into the drive.

  2. When the drive options window appears, select Open writable CD folder and click OK.

  3. Drag and drop the files you wish to burn to the CD folder.

  4. In the task bar to the left, click Write these files to CD, label the CD, then click Next to burn the files.

DVD burning is not a feature included in Windows XP. To burn a DVD, you will need DVD burning software such as Roxio CD Creator or Nero. Rrefer to the documentation for your DVD burning software for instructions.

Browse to our Search tool for specific Dell articles on Roxio CD/DVD Creator


DVD Playback Troubleshooting

If you are having difficulty using Windows XP to play a DVD, and the automated troubleshooting did not resolve your issue, try the following steps:

  1. Reinstall and Update the DVD Playback Software. Visit the software vendor's website for more information on updating the software to the latest version.

  2. Check to See if DirectDraw is Enabled.
    1. Click Start and click Run.

    2. Type DXDIAG and press OK.

    3. Click the Display tab.

    4. Verify DirectDraw Acceleration is not disabled under the DirectX Features. If DirectDraw Acceleration is disabled, press the Enable button. Click Exit.
  3. Update the Video Driver on the Computer. An old video driver may not support playback of newer DVDs. Visit the Dell Product Support website and input your Service Tag to get updates specific to your computer. Refer to the Dell Knowledge base article FAQs- Drivers and Downloads for information on how to download and install drivers.

For specific questions on Cyberlink PowerDVD, refer to Dell Knowledge Base article: Cyberlink PowerDVD 8 Frequently Asked Questions (FAQ)


CD or DVD Drive Does Not Read Discs

Sometimes a CD or DVD drive may return an error when a disc is inserted. If the Recommended Solution above does not automatically return your drive to a working state, try these options:

  1. Close any DVD or Burning Software. These programs may be attempting to use the drive, which keeps Windows from accessing the disc. Programs to look for include:
    • Roxio family of products
    • Power DVD
    • WinDVD
    • Media Direct
    • Windows Media Player
    • Nero Burning ROM
  2. Test with multiple discs. The original disc may be scratched or otherwise damaged to the point of unreadability. If another disc works correctly, replace the damaged disc.

  3. Update the optical drive firmware and the BIOS on the computer. In some instances the firmware of the drive may become corrupted or the BIOS may 'lose' the drive. Visit the Dell Product Support website and input your Service Tag to get updates specific to your computer. Refer to the Dell Knowledge base articles FAQs- Drivers and Downloads and How Do I Download and Install the Latest BIOS Version for my Dell Computer? for information on how to download and install drivers and BIOS.

Drive Not Found in Windows XP

Dell Recommended: To fix this problem automatically, click the Fix this problem link below. Then, click Run in the File Download dialog box and follow the steps in the wizard.


If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.


Windows XP may not list your CD or DVD drive under My Computer. If the Dell Recommended solution above does not automatically return your drive to a working state, try these options:

  1. Close any DVD or Burning Software. These programs may be attempting to use the drive, which keeps Windows from accessing the disc. Programs to look for include:
    • Roxio family of products
    • Power DVD
    • WinDVD
    • Media Direct
    • Windows Media Player
    • Nero Burning ROM
  2. Reseat the drive. The cabling of the drive may be loose, or the drive may not be seated correctly in the laptop. Refer to the Dell Product Support website for your computer's user's manual for instructions on reseating the cables or the drive in the computer. Refer to the Dell Knowledge base article Instructions to Download and View Manuals for information on how to download and view manuals.

  3. Update the optical drive firmware and the BIOS on the computer. In some instances the firmware of the drive may become corrupted or the BIOS may 'lose' the drive. Visit the Dell Product Support website and input your Service Tag to get updates specific to your computer. Refer to the Dell Knowledge base article FAQs- Drivers and Downloads for information on how to download and install drivers.

Drive Does Not Eject Discs

You may not be able to eject CDs or DVDs from your computer, either using the Windows Eject feature or by pressing the button on the drive. If the Recommended Solution above does not automatically return your drive to a working state, try these options:

  1. Attempt to Eject the CD in System Setup. Software may be interfering with the normal operation of the drive. Reboot the computer and tap the F2 key while at the Dell logo screen to enter System Setup. Then attempt to eject the CD tray using the button on the drive. If the drive ejects properly, there is a software conflict that needs to be resolved.

  2. Try a Diagnostic Startup. If the drive ejects normally in System Setup, try a Diagnostic Startup of Windows XP.
    1. In Windows, click Start, then in the Search box type msconfig and hit <Enter>.

    2. Click Diagnostic Startup to load basic devices and services only.

    3. Reboot the computer and try to eject the drive when you get back into Windows XP.

    4. Reseat the drive. The cabling of the drive may be loose, or the drive may not be seated correctly in the laptop. Refer to the Dell Product Support website for your computer's user's manual for instructions on reseating the cables or the drive in the computer. Refer to the Dell Knowledge base article Instructions to Download and View Manuals for information on how to download and view manuals.
  3. Update the optical drive firmware and the BIOS on the computer. In some instances the firmware of the drive may become corrupted or the BIOS may 'lose' the drive. Visit the Dell Product Support website and input your Service Tag to get updates specific to your computer. Refer to the Dell Knowledge base article FAQs- Drivers and Downloads for information on how to download and install drivers.




Article ID: SLN148709

Last Date Modified: 10/26/2015 10:57 AM


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