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Diagnosing Memory Problems in Windows XP

Article Summary: This article describes "Methods to Diagnose Memory Problems in Windows XP".

If Windows detects possible problems with your computer’s memory, it will prompt you to
run the Memory Diagnostics Tool.

Steps to Run the Memory Diagnostics Tool
  1. When you receive a notification about a possible memory problem, click the notification
    to choose between two options for when to run the Memory Diagnostics Tool.

    Figure 1: The Memory Diagnostics Tool gives you two options
  2. If you choose to restart your computer and run the tool immediately, make sure that you
    save your work and close all of your running programs.
  3. The Memory Diagnostics Tool will run automatically when you restart Windows. It might
    take several minutes for the tool to finish checking your computer's memory. Once the test
    is completed, Windows will restart automatically.
  4. If the tool detects errors, make a note of the error and contact Dell Technical Support for further assistance
    Memory errors usually indicate a problem with memory chips in your computer or other hardware problem.

Advanced Options for running the Memory Diagnostics Tool

Users can adjust the Tool Settings.
  1. When the Memory Diagnostics Tool starts, press F1.
  2. You can adjust the following settings:
    • Test mix: Choose what type of test you want to run: Basic, Standard, or Extended.
      The choices are described in the tool.
    • Cache: Choose the cache setting you want for each test: Default, On, or Off.
    • Pass count: Type the number of times you want to repeat the test.
  3. Press F10 to start the test.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN148395

Last Date Modified: 04/28/2015 02:33 PM

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