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Article Number: 000072381

DW1530/DW1510/DW1490 Connection Issues with 5GHz Networks

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Article Content

Symptoms

This article answers the following question: Why am I unable to connect to 802.11 a/n 5 GHz wireless networks with my Dell Wireless-N 1530, 1510, or 1490 card?

Dell Wireless-N WLAN card issues

You may experience an issue with your Dell Wireless-N WLAN card where it is unable to connect to or disconnects intermittently from 802.11 a/n 5 GHZ wireless networks; however, the WLAN card is able to connect to 802.11 b/g/n 2.4 GHz networks. The following Dell Wireless- N cards are experiencing this issue:

  • DW1530
  • DW1510
  • DW1490 <<--Click Hyperlink for Dell Wireless 1490 driver ver 5.100.235.13, A37

Update Dell Wireless-N WLAN card driver

To resolve this issue, update the Dell Wireless-N WLAN card driver to a version later than 5.100.82.112 from Product Support.

Note: A problem was identified in the Region Settings within the previous WLAN driver.  As a workaround, changing the registry setting in autocountrydiscovery to zero and country to your specific location, then disabling and enabling the WLAN adapter allowed the connection to be established.

Article Properties

Affected Product

Latitude E6420

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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