Knowledge Base

Wireless Networking for the Home for Windows 8(8.1)


Table of Contents:

  1. Networking Overview
  2. Setting up a Home Network
  3. View and Connect to Available Wireless Networks
  4. Troubleshoot Problems Finding Wireless Networks
  5. How Do I Find my Wireless Network Name
  6. How Do I Find my Wireless Network Key
  7. Securing Your Wireless Network
  8. My Internet Explorer Browser Cannot Display the Web Page
  9. Setting up File and Printer Sharing
  10. File and Printer Sharing Issues
  11. How to Know Which if any Wireless Networking Adapter is Installed in Your Dell™ Computer
  12. How to Download and Install the Latest Dell™ Wireless Network Adapter Driver
  13. Homegroups for Windows 8(8.1)
  14. Resolving Connection Issues on Your Wi-Fi Network for Windows 8(8.1)

This article provides links to other articles concerning wireless networking setup and troubleshooting for Windows® 8(8.1).


1. Networking Overview

This article provides information about:

  • Find out how to set up a network.
  • Find out how to connect to the Internet.
  • Find out how to create or join a homegroup.
  • Find out how to share files, photos, music, and more.

Networking Overview for Windows 8(8.1)


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2. Setting up a Home Network


This article provides information about:
  • What equipment and services are needed to set up a wireless network?
  • How to set up the wireless network hardware?
  • For information on securing your wireless network, refer to the Securing Your Wireless Network section.
Set-up a Home Network in Windows 8(8.1)

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3. View and Connect to Available Wireless Networks

This article provides information on connecting to your wireless network.

View and Connect to Available Wireless Networks in Windows 8(8.1)


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4. Troubleshoot Problems Finding Wireless Networks

Manufacture User Name Password
Linksys

leave blank
admin
D-Link

admin
leave blank
Netgear

admin
password
2Wire

None unless one was set up.
None unless one was set up.
Belkin

None
leave blank
Apple

Use the AirPort utility
SMC

Admin
smcadmin

Table 1: Common Wireless Router User Name and Passwords

  1. Make sure the wireless switch is on. It will be either a sliding switch on the left or right side edge of the computer, a key combination or single key, look for the wireless icon .

    • For more information on where the wireless switch is located for your specific computer and how to use it, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide and refer to the wireless switch information.
    • When the computer has a sliding wireless switch on the left or right side edge and changing its position does not toggle the wireless function on or off or when the switch is loose, Contact Technical Support.
  2. Move the computer to within 3-9 feet (1-3 meters) of the router.
  3. Make sure the correct network name (SSID) and key (if any) were used to create a profile, for more information refer to the How Do I Find my Wireless Network Name and How Do I Find my Wireless Network Key sections.
  4. Unplug the wireless router for 30 seconds and then plug it back into the A/C outlet (give the router 2 minutes to boot back up).
  5. Run network diagnostics (refer to the My Internet Explorer Browser Cannot Display the Web Page section for information on how).
  6. Make sure the latest driver is installed, for more information refer to: How to Download and Install a Driver
    Note: The driver is located in the Network section. You may need to transfer the driver by memory key from another computer or use a network cable connected to the computer needing the driver.
  7. Update the wireless router's firmware to the latest available, refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 1.

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5. How Do I Find my Wireless Network Name

The easiest way to find your wireless network name (SSID) is to put the computer and the wireless router side-by-side (3-9 feet (1-3 meters) away from each other).

Do one of the following tasks:

  • For a notebook computer, move the computer next to the wireless router and follow the instructions below.
  • For a desktop that is not already connected it may be necessary to move the wireless router close to the desktop (you do not need to move or power off the broadband modem because Internet access is not needed at this time, but any other computer(s) that is connected to the wireless router will not able to access the Internet during this process). Make sure the wireless router is powered on after moving it and follow the instructions below.
    • After finding your wireless network name, you will need to move the wireless router back to its original location and re-connect it to the Broadband Modem.
  • When you have a computer that is connected to the wireless router with a network cable, it is possible to get the wireless network name directly from the wireless router, Click here and follow the instructions.

  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears. Select Settings and then select Available or WiFi.
  2. Write down the wireless network name with the strongest signal, exactly as you see it.
    • The signal strength is indicated by the number of bars. Look for a listing that has five bars next to it (it may be necessary to scroll up or down to find it, if the listing with 5 bars reads as Hidden network, Click here, for instructions to get the wireless network name from the wireless router directly.

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Getting the Wireless Network Name Directly from the Wireless Router

For this process to work a network cable will have to be connected between one of the LAN ports on the back of the wireless router and the LAN port on the computer.

For more information on where the LAN port is located for your specific computer, browse to the Dell Product Page for your computer model. Click Manuals, then click View next to Setup Guide or Owner's Manual and look for the section on Connecting the Network Cable.
  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
  2. Click Search.
  3. Click Control Panel.
  4. Using the drop down menu in the upper-right corner, next to View by:, select Category.
  5. Click View network status and tasks under Network and Internet.
  6. Click Local Area Connection on the right-side of the window.
  7. Click Details.
  8. Locate and write down the IP address to the right of IPv4 Default Gateway.
  9. Open an Internet browser.
  10. In the address bar, type http://[Default_Gateway_ip_address], where [Default_Gateway_ip_address] is the IPv4 Default Gateway IP address (do not include the brackets).
  11. Log into the router. For some of the most common router user name and passwords, refer to Table 2.

    Manufacture User Name Password
    Linksys

    leave blank
    admin
    D-Link

    admin
    leave blank
    Netgear

    admin
    password
    2Wire

    None unless one was set up.
    None unless one was set up.
    Belkin

    None
    leave blank
    Apple

    Use the AirPort utility
    SMC

    Admin
    smcadmin
    Table 2: Common Wireless Router User Name and Passwords

    Wireless router manufacturers typically keep the wireless Network Name or SSID under a page listed as Wireless, the method for getting to that page varies (please refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 2).

    Be sure to write the wireless network name down, exactly as you see it.

    When the common defaults do not work, it means that either someone has changed the default or your model of wireless router has a unique user name or password. Ask whoever may have set up the wireless router what is the user name and password, refer to the wireless router documentation or contact the wireless router manufacturer (links are provided in Table 2).
    When all attempts to log in to the wireless router have failed, it will be necessary to reset the wireless router back to its defaults (like it was when first taken out of the box) to connect to the wireless router. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reset the wireless router (links are provided in Table 2).

    Before you reset the wireless router please note:
    • When you access the Internet through a DSL (phone) connection:
      • Contact you Internet Service Provider (ISP) for your username and password that allows you to connect to the Internet, you will need to re-enter that information into the wireless router.
      • No other computers connected to your network will be able to access the Internet until you re-enter your username and password that you got from your ISP.
      • After re-entering your username and password that you got from your ISP into the wireless router, no wireless computers will be able to access the Internet until you reconfigure the router and wireless computers (refer to the wireless router documentation or contact the wireless router manufacturer, on how to reconfigure the wireless router, links are provided in Table 2).
    • When you access the Internet through a TV cable provider:
    • No other wireless computers connected to your wireless router will be able to access the Internet until you reconfigure the router and wireless computers (please refer to the wireless router documentation or contact the wireless router manufacturer, on how to reconfigure the wireless router, links are provided in Table 2).

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6. How Do I Find my Wireless Network Key

2Wire wireless routers provided by AT&T have the 10-digit WEP key located on the bottom of the 2Wire router inside brackets (for example [ xxxxxxxxxx ]).
  • Write down the 10-digit key, exactly as you see it.

For this process to work a network cable will have to be connected between one of the LAN ports on the back of the wireless router and the LAN port on the computer.

For more information on where the LAN port is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Click View next to Setup Guide or User's Guide and look for the section on Connecting the Network Cable.
  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
  2. Click Search.
  3. Click Control Panel.
  4. Using the drop down menu in the upper-right corner, next to View by:, select Category.
  5. Click View network status and tasks under Network and Internet.
  6. Click Local Area Connection on the right-side of the window.
  7. Click Details.
  8. Locate and write down the IP address to the right of IPv4 Default Gateway.
  9. Open an Internet browser.
  10. In the address bar, type http://[Default_Gateway_ip_address], where [Default_Gateway_ip_address] is the IPv4 Default Gateway IP address (do not include the brackets).
  11. Log into the router. For some of the most common router user name and passwords, refer to Table 3.

    Manufacture User Name Password
    Linksys

    leave blank
    admin
    D-Link

    admin
    leave blank
    Netgear

    admin
    password
    2Wire

    None unless one was set up.
    None unless one was set up.
    Belkin

    None
    leave blank
    Apple

    Use the AirPort utility
    SMC

    Admin
    smcadmin
    Table 3: Common Wireless Router User Name and Passwords

    Wireless router manufacturers typically keep the Network Key or Passphrase under a page listed as Wireless Security, the method for getting to that page varies (please refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 3).

    Be sure to write the wireless network key down, exactly as you see it.

    When the common defaults do not work, it means that either someone has changed the default or your model of wireless router has a unique user name or password. Ask whoever may have set up the wireless router what is the user name and password, refer to the wireless router documentation or contact the wireless router manufacturer (links are provided in Table 3).
    When all attempts to log in to the wireless router have failed, it will be necessary to reset the wireless router back to its defaults (like it was when first taken out of the box) to connect to the wireless router. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reset the wireless router (links are provided in Table 3).

    Before you reset the wireless router please note:
    • When you access the Internet through a DSL (phone) connection:
      • Contact you Internet Service Provider (ISP) for your username and password that allows you to connect to the Internet, you will need to re-enter that information into the wireless router.
      • No other computers connected to your network will be able to access the Internet until you re-enter your username and password that you got from your ISP.
      • After re-entering your username and password that you got from your ISP into the wireless router, no wireless computers will be able to access the Internet until you reconfigure the router and wireless computers (refer to the wireless router documentation or contact the wireless router manufacturer, on how to reconfigure the wireless router, links are provided in Table 3).
    • When you access the Internet through a TV cable provider:
    • No other wireless computers connected to your wireless router will be able to access the Internet until you reconfigure the router and wireless computers (please refer to the wireless router documentation or contact the wireless router manufacturer, on how to reconfigure the wireless router, links are provided in Table 3).

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7. Securing Your Wireless Network

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8. My Internet Explorer Browser Cannot Display the Web Page

This article provides troubleshooting steps when getting the Cannot Display the Web Page error.

Internet Explorer cannot display the webpage

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9. Setting up File and Printer Sharing

These articles provides information on how to set up file and printer sharing. This article provides information on how to set up file and printer sharing between computer running different versions of Windows.

Networking home computers running different versions of Windows

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10. File and Printer Sharing Issues

  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
  2. Click Search.
  3. In the Search box, type homegroup.
  4. Click Settings below the Search box.
  5. Click Find and fix Problems with homegroup.
  6. Click Next and follow the prompts.

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11. How to Know Which if any Wireless Networking Adapter is Installed in Your Dell Computer


This article provides information on how to tell what if any wireless network adapter installed in your computer.

How to Know Which if any Wireless Networking Adapter is Installed in Your Dell™ Computer

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12. How to Download and Install the Latest Dell Wireless Network Adapter Driver

This article provides information on how to download drivers for the wireless network adapter installed in your computer.

How to Download and Install a Driver

Note: The driver is located in the Network section. You may need to transfer the driver by memory key from another computer or use a network cable connected to the computer needing the driver.

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13. Homegroups for Windows 8(8.1)

This article provides information on how to create a HomeGroup in Windows 8(8.1).

Share Over a Network With Windows 8(8.1)


Networking Overview for Windows 8(8.1)


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14. Resolving Connection Issues on Your Wi-Fi Network for Windows 8(8.1)

After performing the troubleshooting steps outlined above and the computer still cannot see any networks or will not connect, click the link below.

Resolving Connection Issues on Your Wi-Fi Network for Windows 8(8.1)

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Changing the Wireless Network Name

For this process to work a network cable will have to be connected between one of the LAN ports on the back of the wireless router and the LAN port on the computer.

For more information on where the LAN port is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Click View next to Setup Guide or User's Guide and look for the section on Connecting the Network Cable.

  1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
  2. Click Search.
  3. Click Control Panel.
  4. Using the drop down menu in the upper-right corner, next to View by:, select Category.
  5. Click View network status and tasks under Network and Internet.
  6. Click Local Area Connection on the right-side of the window.
  7. Click Details.
  8. Locate and write down the IP address to the right of IPv4 Default Gateway.
  9. Open an Internet browser.
  10. In the address bar, type http://[Default_Gateway_ip_address], where [Default_Gateway_ip_address] is the IPv4 Default Gateway IP address.
  11. Log into the router. For some of the most common router user name and passwords, refer to Table 4.
    Manufacture User Name Password
    Linksys

    leave blank
    admin
    D-Link

    admin
    leave blank
    Netgear

    admin
    password
    2Wire

    None unless one was set up.
    None unless one was set up.
    Belkin

    None
    leave blank
    Apple

    Use the AirPort utility
    SMC

    Admin
    smcadmin
    Table 4: Common Wireless Router User Name and Passwords

    Wireless router manufacturers typically name the page to enter a Wireless Network Key as Wireless Security and to change the Wireless Network Name as Wireless, the method for getting to that page varies (please refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 4).

    Be sure to write the wireless network name down, exactly as you see it.

    When the common defaults do not work, it means that either someone has changed the default or your model of wireless router has a unique user name or password. Ask whoever may have set up the wireless router what is the user name and password, refer to the wireless router documentation or contact the wireless router manufacturer (links are provided in Table 4).
    When all attempts to log in to the wireless router have failed, it will be necessary to reset the wireless router back to its defaults (like it was when first taken out of the box) to connect to the wireless router. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reset the wireless router (links are provided in Table 4).

    Before you reset the wireless router please note:
    • When you access the Internet through a DSL (phone) connection:
      • Contact you Internet Service Provider (ISP) for your username and password that allows you to connect to the Internet, you will need to re-enter that information into the wireless router.
      • No other computers connected to your network will be able to access the Internet until you re-enter your username and password that you got from your ISP.
      • After re-entering your username and password that you got from your ISP into the wireless router, no wireless computers will be able to access the Internet until you reconfigure the router and wireless computers (refer to the wireless router documentation or contact the wireless router manufacturer, on how to reconfigure the wireless router, links are provided in Table 4).
    • When you access the Internet through a TV cable provider:
    • No other wireless computers connected to your wireless router will be able to access the Internet until you reconfigure the router and wireless computers (please refer to the wireless router documentation or contact the wireless router manufacturer, on how to reconfigure the wireless router, links are provided in Table 4).

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Article ID: SLN130634

Last Date Modified: 12/09/2016 12:25 PM


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