Knowledge Base

Ultra Wide Band (Wireless USB) Set Up, Use and Troubleshooting


Table of Contents:

  1. Download and Install the Latest Dell™ Ultra Wideband Adapter (UWB) Driver (also known as Wireless USB)
  2. How to Find Out Ultra Wideband Adapter Is in Your Dell™ Computer
  3. Make Sure the Wireless Switch On the Computer is On
  4. Association, Setup, Usage and Troubleshooting for the Dell™ 400 Ultra Wideband Adapter
  5. Association, Setup, Usage and Troubleshooting for the Dell™ 410 Ultra Wideband Adapter
  6. Association, Setup, Usage and Troubleshooting for the Dell™ 420 Ultra Wideband Adapter

This article provides information and troubleshooting steps concerning Ultra Wideband devices.

1: Ultra Wideband Adapter Driver

This article provides information on how to download drivers for the Ultra Wideband adapter installed in your computer.
How to Use the Drivers and Downloads Website
Note: The drivers are located in the Network category.

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2: How to Find Out Ultra Wideband Adapter Is in Your Dell™ Computer

This article provides information on how to identify the Ultra Wideband adapter installed in the computer.
How Do I Determine the Components in a Dell™ Computer?
Note: Once the results are displayed look for CRD,WRLES,UWB and note the adapter model number.

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3: Make Sure the Computer's Wireless Switch is On

  1. Make sure the wireless switch on the computer is on.
Note: For more information on where the wireless switch is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide and refer to the wireless switch information.

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4. Association, Setup, Usage and Troubleshooting for the Dell™ 400 Ultra Wideband Adapter

Association and Setup
  1. Ensure the Wireless USB devices are at least within 3-6 feet (1-2 meters) of each other.

  2. Click Start, then All Programs, then click Dell WUSB.
    Note:
    • For Windows 10:
      1. In the Search box, type Wireless USB Manager.

    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
      3. In the Search box, type Wireless USB Manager.

  3. Click Wireless USB Manager.

  4. Double click the Wireless USB icon in the lower right area of the screen.

  5. Click Settings, then click Options.

  6. Ensure that the radio reads as enabled in the UWB Radio section.
    Note: When the radio reads as disabled or is red, click the icon to enable it.

  7. Click OK.

  8. Ensure the Wireless USB hub is powered on.

  9. Attach the provided USB cable to the side of the Wireless USB hub and to the system and wait 30 seconds for the hub to be recognized.

  10. Click the New Connection button.

  11. The device name is shown, ensure Automatically connect when within range selected, click Finish.

  12. Remove the USB cable from the system and the hub.

  13. Right-click the Wireless USB hub icon point to Connection Mode, then click Automatic.
    Note: When connected the Wireless USB hub icon has two green arrows pointing to each other under it.

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Usage and Device Connection to the Wireless USB Hub
Devices can be connected to the USB port on the Wireless USB while the computer is running. Install any drivers that may be necessary for the connected devices per their instructions.

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Using the Dell Wireless USB Manager
Settings Screen
  • Menu Bar — there are 3 functions on the Main Menu Bar of this application - Settings, Devices, and Help.
  • Icon Area — the icons represent devices currently or previously associated with your computer.
  • New Connection — starts the new connection wizard to guide you through setting up a new device.

Settings Menu
  • Add New Connection — starts the new connection wizard to guide you through setting up a new device. This is the same as pressing the New Connection button on the Settings Screen.
  • Options — provides a set of options for the Dell Wireless 400 Mini-Card including diagnostics.

  • General Tab
    • Device Name — shows the computer name of the PC the card is installed in.
    • Device Address — MAC address of the Dell 400.
    • UWB Radio — allows the user to toggle the radio for the card off or on. If the radio is turned off, the card cannot connect to any devices. The radio button is green when it is turned on and red when it is turned off.
Diagnostics
  • Check UWB card communication — sends a beaconing signal on the default channel. This test verifies the card is enabled and working. If this test fails, check the Device Manager for a bang and make sure the device is enabled. Try reseating the card or reinstalling the driver. A successful test shows Pass next to the test name.
  • Check for remote UWB devices — scans to see if there are any devices present which could be connected to. This test does not have a pass/fail result. Once the test is complete, no matter what the result, Done is displayed next to the test name.
  • Check radio status — checks the hardware and software control of the radio. Both the software and hardware switch must be enabled to use the card. If the software radio shows disabled, click the General tab and click the enable/disable radio button. If the hardware radio shows disabled, move the wireless on/off switch on the portable to on. This test does not have a pass/fail result. Once the test is complete, no matter what the result, Done is displayed next to the test name.
  • Log — displays detailed information for each test run.
Advanced Options
  • Turn on wireless USB power management — checking this box decreases how often the card searches for new devices. When this option is turned on it may take longer to find new devices. The default is unchecked.
  • Channel — like any other wireless device, the Dell 400 operates on a particular radio channel. This option sets the default channel for the card; however, the device you are connecting to may use a different channel. In addition, you might need to change the channel if you have more than one WUSB device in the same area. Available channels are 9, 10, 11, 12, 13, 14, and 15.
  • Throughput enhancements — wireless USB devices have the ability to provide more bandwidth for data communications. All Certified Wireless USB devices can support extended data rates. In the event a device is experiencing difficulty with communications this option can be disabled. There are two choices for this field, Auto and Disabled. The default for this option is Auto.
Exit

Closes the Settings Screen but does not disable the Dell Wireless 400 Mini-Card.

Device Menu
  • Disconnect/Connect — connects or disconnects the device highlighted. If the connection type is set to Automatic and the device is disconnected, the device will disconnect and then reconnect right away. To prevent this from happening, change the connection type to either Prompt to Connect or Manual.
  • Delete — deletes the wireless USB device association information. The New Connection wizard must be run before association can take place.
  • Connection Type —there are 3 different connection types.
  • Automatic — connects to the device whenever it is within range.
  • Prompt to Connect — a prompt for connection is given anytime the device is within range. You can deny or accept the connection.
  • Manual — the connection to the device must be done manually.
  • Rename — allows the user to rename the highlighted device. This does not interfere with any current connections.
  • Change Icon — allows the user to change the icon for the highlighted device. The user chooses a new icon from a list.

Help Menu
  • About — provides driver, utility, Certified Wireless USB, and WiMedia UWB version information.
  • Help — opens the Windows Vista™ help file for the Dell 400.

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Troubleshooting
  1. Make sure that latest Ultra Wideband Adapter (UWB) Drivers are installed.

  2. Make sure the wireless switch on the computer is on.
    Note: For more information on where the wireless switch is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide and refer to the wireless switch information.

  3. Ensure the wireless hub is associated. Perform the association steps, for more information refer to the Association and Setup section.

  4. Make sure the A/C power adapter is plugged into the Belkin wireless USB hub (Figure 1).
    (When the wireless USB hub is already on, unplug it to power it off, then plug it back in.)


    Figure 1: Back of Belkin Wireless Hub

  5. Ensure the wireless USB devices are at least within 5-6 feet (2-3 meters) of each other.

  6. Check the lights on the Belkin wireless USB hub (Figure 2).

    Figure 2: Belkin Wireless Hub Lights Location

    LED above AC Adapter Connector
    • LED Off — the hub is not receiving any power from AC adapter.
    • LED Solid Blue — hub is receiving power but is not connected.
    • LED Flashing Blue — hub has a wireless connection.

    LED above each USB Port
    • Off — No USB device plugged in.
    • Green — USB device recognized.
    • Amber — Over-current condition.

  7. Run the Ultra Wideband Adapter Diagnostics.
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5. Association, Setup, Usage and Troubleshooting for the Dell™ 410 Ultra Wideband Adapter

Association and Setup
  1. Ensure the Wireless USB devices are at least within 5-6 feet (2-3 meters) of each other.

  2. Click Start, then All Programs, then click Dell WUSB.
    Note:
    • For Windows 10:
      1. In the Search box, type Wireless USB Manager.

    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
      3. In the Search box, type Wireless USB Manager.

  3. Click Wireless USB Manager.

  4. Double click the Wireless USB icon in the lower right area of the screen.

  5. Click Settings, then click Options.

  6. Ensure that the radio reads as enabled in the UWB Radio section.
    Note: When the radio reads as disabled or is red, click the icon to enable it.

  7. Click OK.

  8. Ensure the Wireless USB hub is powered on.

  9. Attach the provided USB cable to the side of the Wireless USB hub and to the system and wait 30 seconds for the hub to be recognized.

  10. Click the Add New Device button.

  11. The device name is shown, ensure Automatically connect when within range selected, click Finish.

  12. Remove the USB cable from the system and the hub.

  13. Right-click the Wireless USB hub icon point to Connection Mode, then click Automatic.
    Note: When connected the Wireless USB hub icon has two green arrows pointing to each other under it.
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Usage and Device Connection to the Wireless USB Hub

Devices can be connected to the USB port on the Wireless USB while the computer is running. Install any drivers that may be necessary for the connected devices per their instructions.

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Using the Dell Wireless USB Manager
Settings Screen
  • Menu Bar — there are 3 functions on the Main Menu Bar of this application - Settings, Devices, and Help.
  • Icon Area — the icons represent devices currently or previously associated with your computer.
  • New Connection — starts the new connection wizard to guide you through setting up a new device.

Settings Menu
  • Add New Connection — starts the new connection wizard to guide you through setting up a new device. This is the same as pressing the Add New Device button on the Settings Screen.
  • Options — provides a set of options for the Dell Wireless 410 Mini-Card including diagnostics.

    General Tab
    • Device Name — shows the computer name of the PC the card is installed in.
    • Device Address — MAC address of the Dell 410.
    • UWB Radio — allows the user to toggle the radio for the card off or on. If the radio is turned off, the card cannot connect to any devices. The radio button is green when it is turned on and red when it is turned off.

    Diagnostics
    • Check UWB card communication — sends a beaconing signal on the default channel. This test verifies the card is enabled and working. If this test fails, check the Device Manager for a bang and make sure the device is enabled. Try reseating the card or reinstalling the driver. A successful test shows Pass next to the test name.
    • Check for remote UWB devices — scans to see if there are any devices present which could be connected to. This test does not have a pass/fail result. Once the test is complete, no matter what the result, Done is displayed next to the test name.
    • Check radio status — checks the hardware and software control of the radio. Both the software and hardware switch must be enabled to use the card. If the software radio shows disabled, click the General tab and click the enable/disable radio button. If the hardware radio shows disabled, move the wireless on/off switch on the portable to on. This test does not have a pass/fail result. Once the test is complete, no matter what the result, Done is displayed next to the test name.
    • Log — displays detailed information for each test run.

    Advanced Options
    • Turn on wireless USB power management — checking this box decreases how often the card searches for new devices. When this option is turned on it may take longer to find new devices. The default is unchecked.
    • Channel — like any other wireless device, the Dell 410 operates on a particular radio channel. This option sets the default channel for the card; however, the device you are connecting to may use a different channel. In addition, you might need to change the channel if you have more than one WUSB device in the same area. Available channels are 9, 10, 11, 12, 13, 14, and 15.
    • Throughput enhancements — wireless USB devices have the ability to provide more bandwidth for data communications. All Certified Wireless USB devices can support extended data rates. In the event a device is experiencing difficulty with communications this option can be disabled. There are two choices for this field, Auto and Disabled. The default for this option is Auto.

  • Exit — closes the Settings Screen but does not disable the Dell Wireless 410 Mini-Card.

Device Menu

  • Disconnect/Connect — connects or disconnects the device highlighted. If the connection type is set to Automatic and the device is disconnected, the device will disconnect and then reconnect right away. To prevent this from happening, change the connection type to either Prompt to Connect or Manual.
  • Delete — deletes the wireless USB device association information. The New Connection wizard must be run before association can take place.
  • Connection Type —there are 3 different connection types.
  • Automatic — connects to the device whenever it is within range.
  • Prompt to Connect — a prompt for connection is given anytime the device is within range. You can deny or accept the connection.
  • Manual — the connection to the device must be done manually.
  • Rename — allows the user to rename the highlighted device. This does not interfere with any current connections.
  • Change Icon — allows the user to change the icon for the highlighted device. The user chooses a new icon from a list.

Help Menu

  • About — provides driver, utility, Certified Wireless USB, and WiMedia UWB version information.
  • Help — opens the Windows Vista™ help file for the Dell 410.

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Troubleshooting
  1. Make sure that latest Ultra Wideband Adapter (UWB) Drivers are installed.

  2. Make sure the wireless switch on the computer is on.
    Note: For more information on where the wireless switch is located for your specific computer, browse to the Online User's Guide. Click the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide and refer to the wireless switch information.

  3. Ensure the wireless hub is associated. Perform the association steps, for more information refer to the Association and Setup section.

  4. Make sure the A/C power adapter is plugged into the Belkin wireless USB hub (Figure 1).
    (When the wireless USB hub is already on, unplug it to power it off, then plug it back in.)


    Figure 1: Back of Belkin Wireless Hub

  5. Ensure the wireless USB devices are at least within 5-6 feet (2-3 meters) of each other.

  6. Check the lights on the Belkin wireless USB hub (Figure 2).

    Figure 2: Belkin Wireless Hub Lights Location

    LED above AC Adapter Connector
    • LED Off — the hub is not receiving any power from AC adapter.
    • LED Solid Blue — hub is receiving power but is not connected.
    • LED Flashing Blue — hub has a wireless connection.

    LED above each USB Port
    • Off — No USB device plugged in.
    • Green — USB device recognized.
    • Amber — Over-current condition.

  7. Run the Ultra Wideband Adapter Diagnostics.
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6. Association, Setup, Usage and Troubleshooting for the Dell™ 420 Ultra Wideband Adapter

Association and Setup
Plug in the docking station's AC adapter. The power LED on the dock will light up white once the AC adapter is plugged in. There is no power switch on the wireless docking station.
The wireless docking station can be associated to the computer in two ways:
  • Cable Association - completes the association process using a one-time cable connection to the wireless docking station.
  • PIN Association - completes the association process wirelessly by entering the PIN code. The code is located on a label on the bottom of the docking station.
Cable Association Method:
  1. Click Start, then All Programs, then click Dell UWB.
    Note:
    • For Windows 10:
      1. In the Search box, type Wireless USB Manager.

    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
      3. In the Search box, type Wireless USB Manager.

  2. Click Wireless USB Manager.

  3. Double-click the wireless USB manager icon in the system tray .
    The wireless USB manager icon may be hidden, click the Show hidden icons arrow to show any hidden icons.

  4. Connect one end of the provided USB cable to the mini-USB port on the wireless docking station and the other end to a USB port on the computer.

  5. After a few seconds the dock will automatically be added to the Connection Manager (Figure 1).


    Figure 1 - Dock added to the connection manager.

  6. Unplug the USB cable from the computer and the docking station. The icon on the Connection Manager window will indicate if the docking station is connected wirelessly or not. A grayed out icon indicates no wireless connection and a green icon indicates that the wireless connection was established successfully.

  7. In the Connection Manager, set the Connection Mode to decide if the wireless docking station will connect to the computer automatically or manually when it is within connection range. The Display Name (icon name) of the wireless docking station can be changed in the Wireless USB Manager if desired. Click Finish to accept.
    Note: The Connection Mode can be changed at any time in the Connection Manager.

PIN Association Method:

  1. Click Start, then All Programs, then click Dell UWB.
    Note:
    • For Windows 10:
      1. In the Search box, type Wireless USB Manager.

    • For Windows 8:
      1. Move the mouse cursor to the upper right corner of the screen until the Charms Bar appears.
      2. Click Search.
      3. In the Search box, type Wireless USB Manager.

  2. Click Wireless USB Manager.

  3. Double-click the wireless USB manager icon in the system tray .
    The wireless USB manager icon may be hidden, click the Show hidden icons arrow to show any hidden icons.

  4. On the Wireless USB Manager screen, click Add New Device located in the lower right corner. The computer will scan for new devices.

  5. When the scan completes, the Enter PIN message will pop up. Key in the PIN code which is located on a label on the bottom of the docking station and click Connect.

  6. Once the correct PIN Code is entered and the connect scan completed, the Connection successful! message will appear. Click Next to continue.
    • If the wrong PIN Code is entered, the Connecting message will appear, but will not succeed. A message No wireless devices found will appear. Click OK to the message. The interface will go back to step 3 of PIN association above, to try again.

  7. The Connection Mode message is displayed after the PIN code is accepted. Set the Connection Mode to decide if the wireless docking station will connect to the computer automatically or manually when it is within connection range. The Display Name (icon name) of the wireless docking station can be changed in the Wireless USB Manager if desired. Click Finish to accept.
    Note: The Connection Mode can be changed at any time in the Connection Manager.
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Usage and Device Connection to the Docking Station

Devices can be connected to the appropriate port on the wireless docking station while the computer is running. Install any drivers that may be necessary for the connected devices per their instructions.

General Operation:
  • The video throughput is reduced with multiple monitors.
  • Multiple wireless docks in same location and on the same channel will impact performance.
  • Performance in general is impacted due to the processor speed, memory available and resources in general.
Monitor Connection:
  1. Connect the DVI cable to the docking station and the monitor and power on the monitor.

  2. Right click the Wireless USB Display icon in the system tray.
    The wireless USB manager icon may be hidden, click the Show hidden icons arrow to show any hidden icons.

  3. Select either Extend mode (which provides additional screen space to use) or Mirror mode (which duplicates the PC screen on the monitor).

  4. Select desired screen resolution.
    Note:
    • If the computer is set to go to "sleep" when the lid is closed, then the wireless docking station cannot maintain or establish a connection while the lid is closed. Re-opening the lid and resuming the computer will allow the wireless docking station to re-connect to the computer.
    • If the computer is set to "do nothing" when the lid is closed, then the wireless docking station can stay connected to the computer even while the lid is closed. The USB devices and monitor plugged into the wireless docking station will be available to use.
    • Closing the lid may reduce the range of the wireless connection since the antennas are in the top of the lid. For long range connections it is advised to keep the lid open.
    • When Extend mode is enabled, losing the lid will not automatically switch back to single display mode, meaning only half of the desktop will show on the external monitor.
    • Video playback through the wireless dock may be limited to a 50% window depending on computer resources.

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Using the Dell Wireless USB Manager
The Dell Wireless USB Manager allows you to monitor the connection status of the wireless docking station. It also allows you to change settings on your PC and to the wireless docking station as well as other devices that have been associated to your PC.
  • The Connection Manager area of the screen allows you to observe the connection status of the wireless docking station, modify the Display Name, change the Connection Mode, and delete or disconnect the device.
    • Rename – Single click the device icon. Expand the Options menu and select Rename. This allows you to change the name that is displayed under the device icon.
    • Delete – Under the Options menu select Delete. The icon will be deleted and you will no longer be able to connect the wireless docking station to the PC unless you perform association once again.
    • Disconnect – Under the Options menu select Disconnect. The device will be disconnected from the PC and the Connection Mode will automatically be changed to Manual.
    • Connect – This will only be enabled under the Options menu if the device is in the Manual Connection Mode. Select Connect to manually connect the wireless docking station to the PC.
    • Automatic (Connection Mode) – Select this if you want the wireless docking station to connect automatically to the PC any time the wireless docking station is in range.
    • Manual (Connection Mode) – Select this if you do not want the device to connect automatically. To connect the wireless docking station to the PC in this mode, you must click the icon and select Connect under the Options menu.
  • The UWB Radio and Host Settings area allows you to change channel, select audio output, turn on/off radio, and run diagnostics.
    • Radio Status - This allows you to switch the Wireless USB radio on or off.
    • Audio Select - Select to send audio output to the PC or to external speakers connected to the wireless docking station
    • Host Settings - Select channels manually in this area. For optimized performance, it is advisable to set the channel select to Auto.
    • Diagnostics - The top button checks if the PC's UWB card is working properly. The second button checks the area for other UWB Devices. The last button displays what the current channel is.
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Dell Wireless Docking Station Reset
To delete all associations stored on the wireless docking station, locate the Reset button on the rear panel of the wireless docking station and hold it down for 10 seconds. The associations will be lost, and you will have to re-establish associations if needed. To reconnect to a computer, you must perform the association process again with that computer. Refer to the Association and Setup section for instructions to re-associate the wireless docking station.
Note: The previously paired devices will remain in the Connection Manager, but grayed out. Deleting the icon that represents this wireless docking station is advised to avoid later confusion.

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Troubleshooting
  • The wireless docking station is powered on, but is not connecting to the computer.

    1. Insure the wireless USB card drivers for the computer are installed.
    2. Ensure the wireless USB card on the computer is functioning properly by checking that the external radio switch on the computer is set to ON and the radio is enabled in the Wireless USB Manager.
    3. Ensure the wireless docking station is associated. Perform the cable or PIN association steps. Refer to the Association and Setup section to re-associate the wireless docking station (the antenna light is on when associated).
    4. Try connecting the computer to another wireless dock if available.
  • The wireless docking station is connected to my computer, but there is no video being broadcast to the external display.

    1. Check that the display is powered on and securely connected to the wireless docking station.
    2. The resolution setting from the computer may be too high for the display. Check the maximum allowable resolution of the display and set the resolution on the computer accordingly.
    3. Test the monitor and cables by connecting them directly to a computer.
  • The video and audio playing from the wireless docking station is choppy, slow, drops frames, etc.

    1. Bring the computer closer to the wireless docking station.
    2. Place the wireless docking station where there are no obstructions blocking the line of sight between it and the computer.
      • The UWB technology used in the computer and wireless docking station has a maximum range of about 30 feet (10m). This is under ideal conditions with no obstructions or other wireless devices nearby to cause interference. Walls or other obstructions between the computer and the wireless docking station may reduce the range and interfere with the signal. Other wireless devices such as cell phones or other wireless computers may also interfere. Devices such as microwaves or electric motors such as in fans and refrigerators should not be set close to the computer or wireless docking station as these devices may give off electromagnetic interference (EMI) which can degrade the signal.
  • The wireless docking station will not power on.

    1. Check that the power adapter in plugged in and is securely connected to the wireless docking station.
    2. Look at the front of the wireless docking station make sure the power light is on.
    3. If the power light is off try a known-good power adapter.

  • The wireless docking station does not recognize a USB device plugged into it.

    1. Make sure the USB device works by trying it on the computer, then try it in another USB port on the wireless hub.
    2. Load the USB device drivers (if any).
After performing all the steps above and the Wireless USB adapter will not connect or the wireless docking station will not power on, Contact Technical Support.
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Article ID: SLN289836

Last Date Modified: 09/30/2015 04:10 AM


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