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Alienware Systems Windows 10 Upgrade Issues



Alienware Systems Windows 10 Upgrade Issues


This article will help you with the most common issues that come up while upgrading your Alienware system to Windows 10

Supported Systems:

Alienware 13 Alienware 15 Alienware 17 R2 Alienware 14
Alienware 17 R1 Alienware 18 Alienware ALPHA Alienware Area-51 R2
Alienware Aurora R4 Alienware X51 R2

Click on the issue you are facing to see the troubleshooting steps

Issue: After the first restart of the upgrade process the system will begin restarting in a loop.

Solution:

  1. Restart your system
  2. Start tapping F2 when the Alienware Logo shows up
  3. Inside the BIOS go to the Boot tab
  4. Go down and highlight Secure Boot
  5. Press Enter and select Disabled
  6. Press F10 to save and exit

Issue: During certain portions of the upgrade process you may get a black screen after a restart

Solution: This is a normal behavior of the upgrade process but the black screen should not stay on for more than 20 minutes. The entire upgrade process takes an average of two hours.

The duration of the upgrade process depends directly on the amount applications installed on your system before the upgrade

Issue: AMD Video Card Driver assigns a monitor to each video output even if a monitor is not plugged to the card. This assigns the HDMI port as the primary display, if you have the screen plugged to the DVI or Display Port outputs the driver will show you an extended desktop.

Solution:

  1. Press the Windows Key + P 3 times.
  2. Download and install the latest driver from AMD

Issue: If you did not uninstall the video driver prior to the upgrade there will be a conflict with the new version.

Solution:

  1. Uninstall the old video driver by going to Program and Features inside the Control Panel
  2. Download and Install the latest driver from nvidia.com or simply run Windows Updates

Issue: After the upgrade you may lose audio intermittently or completely, or you may experience distorted sound.

Solution:

  1. Uninstall the existing audio driver by going to Program and Features inside the Control Panel
  2. Download and Install the latest driver from our Drivers Page or simply run Windows Updates

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Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN296638

Last Date Modified: 10/19/2016 03:56 PM


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