Knowledge Base

How to Use the Precision Touchpad Features in Windows 8(8.1) and 10



Some newer notebooks have a Precision Touchpad installed that uses a driver built into Windows 8(8.1) and 10, which means it does not need a driver to be downloaded and installed.
  • Refer to the top expanding section below to see whether your computer or tablet has the Precision Touchpad.
  • When your Precision Touchpad is not working as it should, refer to the expanding section below that best matches the issue you are having and follow the instructions.

Note: Checking whether your Tablet has the Precision Touchpad only applies to those that are running Windows and have a keyboard attached.
  1. In the Search box, type touchpad.


  2. Touch or click Mouse & touchpad settings (System settings).


  3. Look for Your PC has a precision touchpad.
    Note: When Your PC has a precision touchpad is not listed, your computer does not have a Precision Touchpad.


  4. From this page you can enable or disable the Touchpad as well as the gestures supported on the Precision Touchpad. For more information on the new gestures available, refer to Microsoft Knowledge Base article, Try the latest touchpad gestures. External Link
  1. Make sure the touchpad or your finger has no dirt, grease, liquids or food on it (the touchpad has to make a good contact with your finger to work correctly).


  2. Make sure the touchpad is turned on. For more information, refer to the How to Disable or Enable the Notebook Touchpad section.


  3. Save any data, close any open program(s) and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off (you will lose any data not saved).


  4. Unplug everything except the power cord, including the following:
    • Speakers
    • Printers
    • Scanners
    • USB devices
    • USB flash drive or other external storage devices
    • External Monitor
    • External Keyboard
    • External Mouse
    • If your computer is attached to a docking station, undock it.


  5. Turn the computer back on and retest the touchpad.
    Note: Do not touch the touchpad until the computer is completely booted up, as it goes through a calibration process during booting up.


  6. When the cursor does work correctly, attach one external device at a time and test the cursor movement to see which one may have caused the issue.


  7. Make sure the BIOS is updated to the latest version. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?


  8. Make sure the latest version of the Intel Serial IO Driver is installed.
    Note: The Intel Serial IO Driver is located in the Chipset category on the downloads and drivers page for your computer. For more information on how to download and install drivers, refer to Dell Knowledge Base article Drivers and Downloads FAQs


  9. The Precision Touchpad has added gesture features such as two finger scrolling, three or four finger tap, and drag to scroll. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad properties.


    To change the Precision Touchpad settings, perform the following steps:

    1. In the Search box, type touchpad.


    2. Touch or click Mouse & touchpad settings (System settings).


    3. In the Touchpad section make changes as preferred.


    4. Close the Mouse & touchpad settings page.
    Note: For more information, refer to the Microsoft Knowledge Base Article, Try the latest touchpad gestures. External Link
  1. In the Search box, type touchpad.


  2. Touch or click Mouse & touchpad settings (System settings).


  3. To prevent the cursor from accidently moving while you type, do one or both options below.
    • Using the drop down menu under To prevent the cursor from accidently moving while you type, turn off taps or change the delay before taps work, select Long delay.
    • Under Allow taps on the touchpad, touch or click the slider bar to change the setting to off.


  4. Close the Mouse & touchpad settings page.
  1. Make sure the touchpad or your finger has no dirt, grease, liquids or food on it (the touchpad has to make a good contact with your finger to work correctly).


  2. In the Search box, type touchpad.


  3. Touch or click Mouse & touchpad settings (System settings).


  4. Under Change the cursor speed, move the slider to adjust the cursor speed to the preferred level.


  5. Close the Mouse & touchpad settings page.

Note: It is not recommended that you disable the touchpad unless you have an external USB, Bluetooth mouse installed or your computer has a touchscreen. There are settings which prevent the cursor from jumping around while typing, when that is your issue, refer to the Cursor Moves Around Erratically While Typing on the Notebook Keyboard section.

When you still prefer to disable the Precision Touchpad, perform the following steps.

  1. In the Search box, type touchpad.


  2. Touch or click Mouse & touchpad settings (System settings).


  3. There are two options to disable the touchpad, do one of the options below.
    • To turn the touchpad off temporarily when a mouse is attached, touch or click the slider bar under Leave touchpad on when a mouse is connected, to change the setting to off.
    • To completely turn the touchpad off, touch or click the slider bar under Touchpad, to change the setting to off.


  4. Close the Mouse & touchpad settings page.



Article ID: SLN298584

Last Date Modified: 07/18/2017 04:32 PM


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