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Windows 7 recovery image download available with USB 3.1 and NVMe driver support



If you require a recovery image and have downgrade rights to Windows 7 professional while running a Dell computer with an Intel 6th generation processor, known as a Skylake chipset, a compatible system image is now available to download.


Issue: Computers with Skylake chipsets require special driver support when running a Windows 7 recovery image

Intel’s 6th generation processor, known as the Skylake chipset, was developed specifically to run with Windows 10. If, however, you purchased a Skylake system with Windows 7 and require a recovery image (and are not yet ready to move to Windows 10), this specially adapted image is now available.

NOTE: To determine which processor your system uses in Windows 7, go to the Start Menu > Control Panel > System to see your Processor listed, along with system details, or refer to the model list below.

See the following list for system models compatible with this Windows 7 Skylake image:

NOTE: The Skylake image applies only to systems with a Skylake processor. Verify the system in question contains a Skylake processor before applying a Skylake image. Some system models may have been sold with either a Skylake or earlier Haswell processors. Skylake images do not support legacy processors.
Desktops Notebooks
Inspiron Desktop Inspiron Notebook
3847 3443
3647 3442
3656 3543
3650 3542
3655 5459
3252 5558
20-3052 5559
30-3059 5759
24-3459
23-5348
24-3455
OptiPlex Desktop Precision Notebook
XE2 M2800
7020 M3800
9020 M4800
9030 M6800
3020 5510
7040 7510
5040 7510
3040 3510
7440 AIO
3240 AIO
9030 AIO
3020M
9020M
Precision Workstation Latitude Notebook
T5810 E7270
T5810XL E7470
T7810 7204 XFR
T7810XL 5404 ATG
T7910 E7250/7250
T7910XL E7450
R7910 E5250/5250
R7910XL E5450/5450
3420 SFF E5550/5550
3620 MT 12-7202 Rugged
T5600 3460
T3600 3470
9020M 3560
3570
7404 XFR
3450
3550
E5270
E5470
E5570
3150
3160
3350
Vostro Desktop
3800
3900
3900G
3902
3653
3650
23250
3252
3559

This Windows 7 image includes USB 3.1 and Non-Volatile Memory Express (NVMe) driver support required for Skylake systems, whether you upgraded your operating system to Windows 10 and would like to downgrade again or you require a Windows 7 recovery image to restore your system.


NOTE: If your system was not packaged with Windows 7 or a downgrade license, then you cannot download this image per licensing agreements with Microsoft.

The Windows 7 recovery image for Skylake systems is only available on systems purchased with a factory-installed Windows 8.1 or 10 to Windows 7 Professional operating system downgrade license.

Once you have determined you have a Skylake system and that you have the appropriate rights, make sure a Dell ISO image recovery is absolutely necessary. Performing an image recovery will erase all data that is not backed up.
  • If you need to retain your data, please you use our Dell Recovery and Restore USB key (http://www.dell.com/support/home/drivers/KeyInCloud) to repair or restore your computer.
  • For more information on the system restore options available to you, please see How to Restore or Reinstall Microsoft Windows on a Dell Computer

Once you determine the Dell ISO Windows 7 download image is right for you, we recommend that you migrate your systems to GUID Partition Table (GPT)/Unified Extensible Firmware Interface (UEFI) BIOS during the reimaging process. GPT partitioning is a standard for the layout of the partition table on a physical hard disk, using globally unique identifiers (GUID). Upgrading to this partition will allow you to obtain the best possible support for new hardware while also resolving errors you may encounter while reimaging your system. For more information on GPT partitioning and step-by-step instructions on upgrading, please see How to resolve the "Windows cannot be installed to disk # partition #" error when installing Windows.




How do I download the Recovery Image and I reimage my Skylake system with Windows 7.

NOTE: WINRAR USERS: To prevent WinRAR automatically taking control of ISO files, open WinRAR and choose Options, Settings and select the Integration tab. Uncheck ISO in the section marked ‘Associate WinRAR with'. Alternatively, right-click an ISO file in Windows Explorer and choose Open with. Selecting ‘Choose Default Program' lets you specify which program should handle the ISO file when double-clicked.

The recovery image is found for each system model in the Dell Support website, Downloads and Drivers, Windows 7, Operating System section.

  1. Go to the Dell Support website (http://www.dell.com/support/home) and enter the service tag for your system, auto-detect the service tag or click the View Products Link in the Browse for a Product box, select the product type then system model to identify your model system.
  2. Click Drivers and downloads and ensure that View all available updates for Windows 7, 64-bit is shown to the immediate right. If another operating system is listed, Click Change OS and select Windows 7, 64-bit.
  3. Scroll down to the Operating System category and click the arrow to show the download link for Windows Recovery Image.
  4. Click the download link for Windows Recovery Image, Enter your Service Tag number and the Verification code in to the boxes indicated for each, the click the Submit button.
  5. The image should now start to download.

Once the download has occurred, please follow the installation prompts to complete the process.
For more information on setting up your new system image see
"How to Set Up Your New Dell Windows 7 Computer."



Article ID: SLN301133

Last Date Modified: 07/12/2017 11:23 AM


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