Knowledge Base

Getting Support for your Wyse Products




Table of Contents:

  1. How do I translate my Serial Number to a Service Tag?
  2. Submitting a Service Request
  3. Registering your product
  4. Translating Legacy Wyse model numbers to Dell model numbers
  5. Warranty translation
  6. Downloading Wyse Software

Section 1. How do I translate my Serial Number to a Service Tag?

Information on the difference between Dell Service Tagged products and Non-Dell Service tagged products can be found at the link below:
http://www.dell.com/support/contents/article/Product-Support/Self-support-Knowledgebase/locate-service-tag/Wyse External Link

To translate your Serial Number to a Service Tag, navigate to http://www.Dell.com/Support. External Link

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Section 2. Submitting a Service Request

Registering for TechDirect (All Customers)

Register for Dell TechDirect. TechDirect is an easy, convenient and flexible support tool that provides the ability to open and manage Dell support cases and replacement parts dispatches.

For more information, review the TechDirect Info Center. External Link

Note: The tool requests a customer number to register; if you do not have a customer number, enter in "Wyse" and the team will provide one for you.

TechDirect enables you to request a "Return to Depot" Dispatch. This is the same as requesting for an RMA. Customers who have the Advanced Exchange Service Entitlement are required to call into Dell Tech Support at this time.

Customers will be required to pass a Desktop training module to self-dispatch (Return to depot/RMA). This training module provides you with helpful information on Dell systems, and how to ship your product to our repair centers properly.

For assistance using the Dell TechDirect program, email the Dell TechDirect team.

Using Service Request Online (Asia, Pacific, Japan customers without TechDirect Capability)

  1. From Dell.com/support External Link Product Page from Step 1, select Contact Us.
  2. Select Technical Support and Create Support Request for the quickest response.
    Note: APJ customers can also use TechDirect.
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Section 3. Registering your Product

Register your product(s) using your Dell Service Tag at the Warranty and Ownership Transfer Portal. External Link

Note: Customers will need to translate their Serial Numbers to Service Tags to use the form.
For more than five systems, use the Bulk Transfer Registration tab.

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Section 4. Translating Legacy Wyse model numbers to Dell model numbers

Dell is consolidating the naming structure of its portfolio of Wyse thin clients to make selecting and ordering the right thin client for your business easier than ever. This does not affect the broad portfolio of devices, and the devices that you know and love are still available.

For more information, review our translation guide. External Link

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Section 5. Dell Warranty Terms

For a comprehensive overview on available services for your products, refer to the Warranty and Support Services External Link page.

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Section 6. Downloading Wyse Software

Visit the Wyse Support Download website for access to drivers, firmware, add-ons and updates


Licensed Wyse software and digital Licenses that were available in the Wyse Self Service Portal are now available through Dell Digital Locker. Dell Digital Locker allows you to access licensed software products, download license keys, view software entitlements, and more.

Software titles and product keys available in Dell Digital Locker are:

  1. Wyse Device Manager
  2. PC Extender
  3. Thin Client Extender
  4. ThinOS Maintenance
  5. ThinOS Lite Maintenance
  6. Cloud Client Manager

Access to free downloadable software is now available via the Dell File Download website.

Software titles available at the Dell File Download Site are:

  1. PC Extender
  2. TCX Suite
  3. Dell Wyse USB Imaging Tool
  4. Wyse Configuration Manager
  5. Wyse Device Agent
  6. Wyse Device Manager
  7. Wyse Management Suite
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Article ID: SLN304228

Last Date Modified: 11/13/2017 05:55 AM


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