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Article Number: 000133144

If an Optane accelerated equipped system experiences a forced shutdown, it may receive an error on boot

Summary: After a forced shutdown of an Optane accelerated system, an error may be received on boot.

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Article Content

Symptoms

Optane Boot Error

If your Optane acceleration-equipped system experiences a forced shutdown, you may receive an error message upon restarting the system: The operating system did not shut down cleanly. Reconstructing Cache Metadata.

See Figure 1. Below:

SLN306746_en_US__1IMAG01390[1]

Figure 1: The operating system did not shut down cleanly error.

Cause

Working within the design specification

When an Optane accelerated system experiences a forced shutdown, the drive Metadata between the SATA and Optane drive no longer matches.

Resolution

Working within the design specification

When a forced shutdown occurs, on the next reboot the Metadata must be reconstructed. This happens automatically and should not take an excessive amount of time.

The error message shown in Figure 1 above is an example of the rebuild process.

Once the Metadata rebuilds, the system should boot as expected.
 

NOTE: If the system fails to boot after the metadata rebuilds or the rebuild fails, there is an issue with the hard drive or corruption of the operating system. Run ePSA diagnostics and if required, troubleshoot the operating system. If ePSA diagnostics fail, contact Dell Technical Support for further assistance using the following link: Dell Technical Support Contact


If your Optane accelerated system still experiences slow boot times after the Metadata rebuild, see the following Dell knowledge base article for additional troubleshooting: Intel Optane Has Long Loading Times.

Article Properties

Affected Product
Alienware Aurora R6, Inspiron 3670, OptiPlex 3050 All-In-One, OptiPlex 3050 Tower, OptiPlex 3050 Micro, OptiPlex 3050 Small Form Factor, OptiPlex 5050 Tower, OptiPlex 5050 Micro, OptiPlex 5050 Small Form Factor, OptiPlex 5250 All-In-One , OptiPlex 7050 Tower, OptiPlex 7050 Micro, OptiPlex 7050 Small Form Factor, OptiPlex 7450 All-In-One, Vostro 3670, XPS 8920 ...
Last Published Date

16 Feb 2024

Version

7

Article Type

Solution

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