Troubleshooting CD/DVD or Blu-Ray Drive Problems in Microsoft Windows
This article has information on how to troubleshoot issues related to the CD, DVD or Blu-ray drive on your Dell Desktop or Laptop computer. For help with diagnosing and resolving issues with a CD, DVD or Blu-ray drive, such as when you cannot write/record or play CD, DVD or Blu-ray discs, when the drive is not found, not accessible or not connected, eject and other mechanical issues, select the link below that most closely matches what you want help with. The instructions in the links below can be used for both internal and external drives but some of the fundamentals might be a little different. It is important to remember that the issues described below can also be caused by more than just a bad disc drive.
Click on one of the links below depending on the type of issue that you are noticing on your Dell Desktop or Laptop computer.
Note: Before following any of the steps in the links below, make sure that multiple discs do not work in the drive. If only one CD, DVD or Blu-ray disc is causing problems, it's an issue with the disc itself and not the drive.