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How to Use and Troubleshoot the Dell Dock WD15



Article Summary: This article will provide more information on features, specifications, how to use & troubleshoot the Dell Dock WD15.
  1. Features of Dell Dock WD15
  2. Technical Specifications
  3. Input/Output Connectors
  4. Installing the Dell Dock WD15 Drivers
  5. Troubleshooting Common Issues
  6. Supported Display Resolution
  7. Documentation

Features of Dell Dock WD15

The Dell Dock WD15 is a device that connects all your electronic devices to your notebook computer using a single USB Type-C cable. When you connect your notebook computer to the docking station, you can access all the peripherals such as the mouse, keyboard, speakers, external hard drives and monitors without having to plug each one into the notebook computer.

For more information about USB Type-C, refer to the knowledgebase article USB Type-C - Frequently Asked Questions.

Note: Dell recommends that you update the docking station drivers. Browse to Drivers & Downloads page to find the drivers for Dell Thunderbolt Dock TB15.

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Technical Specifications

Docking Cable USB Type-C
# of displays supported 3 displays
3rd display connected via VGA will be in Clone mode vs. Extended mode.
Video Ports
  • mini DisplayPort x 1 (supports DisplayPort 1.2)
  • HDMI x 1 (supports HDMI 1.4a)
  • VGA x 1
IO Ports
  • Headset Connector x 1
  • Speaker Out x 1
Network Ports Gigabit Ethernet (RJ-45) x 1
USB Ports
  • 2 Front USB 3.0 Ports (one with PowerShare)
  • 1 Rear USB 3.0 Port
USB Type-C Cable Length 0.8m
Buttons
  • Sleep/WakeUp
  • Reset
Power Adapter Input Voltage AC 100~240 V
Power Adapter Output Voltage 19.5 V / 3.34 A
LED's
  • Front Status Indicator
    • Search/Disconnected Mode: Amber
    • Connected Mode: White
  • Error: White and Amber
  • Pairing: Amber blinking
  • Firmware Upgrade: White blinking
System Requirements
  • Computer with DisplayPort™ over USB Type-C
  • Computer with Thunderbolt™ 3
Table 1: Technical Specifications of Dell Dock WD15

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Installing the Dell Dock WD15 Drivers

To fully support the new generation Dell Dock WD15, it is highly recommended to install the following BIOS/Drivers on a 64–bit Windows operating system.

Note: Dell recommends that you update the docking station drivers. Browse to Drivers & Downloads page to find the drivers for Dell Thunderbolt Dock TB15.
Note: The docking station is not required to be connected to the computer during the driver installation
  1. Browse to Dell Support website and click on View Products under Browse for a product.
  2. Click Electronics & Accessories and then select Dell Dock WD15 from the list.
  3. Click Download under each driver to start the download. When prompted, click Save As and save the file to a location of your choice.
  4. Once the download is complete, double-click the downloaded driver installation file and follow the on-screen instructions to complete the installation.
  5. Restart the computer and then proceed to install the next driver.

It is important that you install the drivers for your Dell Dock WD15 in the following order:

  1. Intel Thunderbolt Controller Driver
  2. Intel Thunderbolt 3 Firmware Update
  3. Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock
  4. Realtek USB Audio Driver for Dell Wireless Dock, Dell Thunderbolt Dock, and Dell Dock
    For computers with Microsoft Windows 10 and Windows 8.1 - You also need to the install the Update for the USB audio/mouse on Dell Thunderbolt Dock and Dell Dock driver.
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Input/Output Connectors

You can connect the Dell Dock WD15 to your notebook computer using the USB Type-C cable as shown in Figure 1. Your Dell Dock WD15 has the following input/output connectors (refer to Table 2).
Connecting the Dell Dock WD15
Figure 1: Connecting the Dell Dock WD15 to your computer.

Video Ports
  • mini DisplayPort x 1 (supports DisplayPort 1.2)
  • HDMI x 1 (supports HDMI 1.4a)
  • VGA x 1
Input/Output Ports
  • USB 3.0 x 2
  • USB 3.0 Powershare x 1
  • USB 2.0 x 2
  • 7.4mm DC-In x 1
  • Gigabit Ethernet (RJ-45) x 1
  • Headset Connector x 1
  • Line-out Connector x 1
Table 2: IO Connectors

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Troubleshooting Common Issues

Here are some common symptoms and solutions related to your Dell Dock WD15.

NOTE: Before troubleshooting the dock, ensure that the USB Type-C port of the supporting system is enabled in the system BIOS.

No video on the monitors attached to HDMI, mini-DP (DisplayPort) port or VGA port on the docking station.

  1. Ensure that the latest drivers for the docking station are installed on your notebook computer.
  2. Make sure the notebook computer is connected to the docking station securely. Try to disconnect and reconnect the docking station to the notebook computer.
  3. Make sure the video cable (HDMI, mini-DP or VGA) is connected properly to the monitor and the docking station. Ensure to select the correct video source on your monitor (refer to your monitor's documentation for more information about changing the video source).
  4. Check the resolution settings on your notebook computer. Your monitor may support higher resolutions than what the docking station is able to support. Refer to the Display Resolution Table below for more information.
  5. If your monitor is connected to the docking station, the video output on your notebook computer may be disabled. You can enable the video output using Intel Graphics Control Panel or refer to your notebook computers User Guide.
  6. If only one monitor is shown and the other monitor is not, go to Intel Graphics Control Panel, and under Multiple Displays select the output for the second monitor.
  7. If three monitors are connected to the docking station, then the docking station will only support a maximum of two external monitors. Refer to the User Guide of the Dell Dock WD15 for information on how to select and activate the desired monitors.

The video on the attached monitor is flickering or distorted.

  1. Ensure that the video cable (HDMI, mini-DP or VGA) is connected securely to the monitor and the docking station.
  2. Reset the monitor to Factory Defaults. Refer to the monitor's User Guide for more information on how to reset the monitor to factory defaults.
  3. Disconnect the monitor/s from the docking station. Power OFF and ON the docking station in order to reset.

The video on the attached monitor is not displaying as an Extended Monitor.

  1. Ensure that the Intel HD Graphics driver is installed in the Windows Device Manager.
  2. Open Intel Graphics Control Panel and go to Multiple Displays section to set the display settings to Extended Mode.
  3. Refer to the User Guide of your Dell Dock WD15 for more information on how to select and activate the desired monitor/s.

The audio connector is either not functioning or there is a lag in the audio.

  1. Ensure the correct playback device is selected on the notebook computer.
  2. Check the audio-out connector, most likely cause is a bad audio-out connector.
  3. Power OFF and ON the docking station.
  4. Try to plug the audio cable to the external speaker output on the docking station.

The USB ports are not functioning on the docking station.

  1. Ensure that the docking station is connected securely to the notebook computer using the USB Type-C cable.
  2. Try to disconnect and connect the docking station to the notebook computer.
  3. Check the USB ports on the docking station. Try plugging in the USB device into another USB port on the docking station.
  4. Verify if the device is detected in Windows Device Manager and verify that the correct device drivers are installed.

The HDCP content is not displayed on the attached monitor.

  • The docking station does not support HDCP content.

The LAN port is not functioning.

  1. Ensure that the ethernet cable is connected securely to the docking station and the hub/router/firewall.
  2. Ensure that the Realtek Gigabit Ethernet Controller is installed in the Windows Device Manager.
  3. Reinstall the Realtek Ethernet Driver from Dell Support website.
  4. Update the BIOS of your notebook computer from Dell Support website. Refer to the knowledgebase article How to Update Your System BIOS Within Windows.

Peripherals connected to the docking station does not work outside the Operating System.

  • The docking station does not support pre-OS environment, hence the peripherals connected to the docking station do not work outside the Operating System.

Fan noise is persistent even when the docking station is in disconnected mode.

  • The docking station is constantly 'listening' to computers which may wish to pair with it. The fan within the docking station will turn on occasionally to maintain the temperature inside the docking station.
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Supported Display Resolution

Dell Dock WD15
Resolution Number of Displays Refresh Rate
1920 x 1080 2* 60 Hz
1920 x 1200 2* 60 Hz
2048 x 1536 1 60 Hz
2560 x 1080 1 60 Hz
2560 x 1440 1 60 Hz
2560 x 1600 1 60 Hz
3440 x 1440 1 30 Hz
3840 x 2160 1 30 Hz
Table 3: Display Resolutions supported by the docking station using a Passive Cable or Universal Cable without Thunderbolt™ system.
NOTE: * A 3rd display can be connected with the VGA port. The image will be in clone mode vs. Extended Desktop. Max VGA Resolution is 2048 x 1536 @ 60 Hz.
Note: For dual or triple display, you may use mDP, HDMI or VGA to connect your monitor. The maximum resolution will depend on the resolution supported by the monitor and the maximum resolution that is supported by Dell Dock WD15 in dual or triple display configuration.

Multiple monitors can also be connected using the mDP (mini-DisplayPort) in daisy-chain. Monitor should support daisy-chain & cannot exceed supported resolutions mentioned above for dual & triple display configuration.
Note: Quad Displays are not supported by the Dell Dock WD15.
Note: Some resolutions may not be supported and hence will be removed from the Intel Graphics Control Panel. Resolution support is also dependent on the monitor's Extended Display Identification Data (EDID) resolution.

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Documentation

To access the User Guide or Quick Setup Guide for your Dell Dock WD15, please follow the instructions below:

  1. Browse to the Dell Product Selector page.
  2. Under Enter your Service Tag or Express Service Code, enter your Service Tag or Express Service Code to get a concise list of drivers and manuals for your specific product model.
    Note: For information on how to locate your Service Tag refer to Dell Knowledge base article: What is a Service Tag or Express Service Code and how do I locate it?
  3. Click Submit to continue.
    Note: When the Service Tag is not available:
    1. Under Browse for a product, click View products.
    2. Click the type of device you have.
    3. Click the brand name of your Dell device.
    4. Select your product model (the model number of your product may be shown on the front of the product).
      For more information refer to Dell Knowledge Base article, How to Determine the Model Number of Your Dell Computer.
  4. Click Manuals.
  5. Click PDF to the left of the manual you want.
    Notes:
    • If the manual(s) are available in other languages a More Languages option will show.
    • A PDF reader (Adobe Reader) is available for free from Adobe.
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Article ID: SLN296829

Last Date Modified: 09/26/2017 04:39 AM


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