Knowledge Base

Wireless Networking for the Home for Windows 10



For help with setting up and troubleshooting your wireless network refer to the appropriate section and follow the steps and links in this article.


Table of Contents:

  1. Setting up a Home Wireless Network and Connecting to the Internet
  2. Troubleshoot Finding or Connecting to Wireless Networks
  3. How Do I Find my Wireless Network Name?
  4. How Do I Find my Wireless Network Key?
  5. Securing Your Wireless Network
  6. My Web Browser Cannot Display the Web Page
  7. Homegroup for Windows 10
  8. HomeGroup Issues
  9. OneDrive on your PC
  10. Which Wireless Networking Adapter is Installed in Your Dell™ Computer?
  11. How to Download and Install the Latest Dell Wireless Network Adapter Driver

1. Setting up a Home Wireless Network and Connecting to the Internet.

Refer to the following links within the Dell Knowledge Base article Getting Started and Connecting to a Wireless Network for information on the following subjects:

Notes:
  • When you already have a wireless network setup and you are adding another computer or reconnecting, make sure the correct network name (SSID) and key (if any) are used to create a profile, for more information refer to the How Do I Find my Wireless Network Name and How Do I Find my Wireless Network Key sections.
  • Refer to the Microsoft Knowledge Base article Setting up a wireless network, for additional information on setting up your wireless network. External Link
  • Refer to the Microsoft Knowledge Base article Get online, for additional information on connecting to you wireless network. External Link

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2. Troubleshoot Finding or Connecting to Wireless Networks

  1. Move the computer to within 3-9 feet (1-3 meters) of the router (if possible).
    Note: Moving the computer closer to the router will help eliminate sources of interference to make sure the wireless hardware is working correctly. For more information on what causes interference, refer to the Dell Knowledge Base article How to Identify and Reduce Wireless Signal Interference.

  2. Make sure that the wireless antenna is on.

    Look at the network icon in the notification area (located in the lower right-hand corner), and refer to the instructions that matches the icon on your computer.

    Note: For more information refer to the Dell Knowledge Base article How to Turn the Wireless (Wi-Fi, Bluetooth and Mobile Broadband) Switch on a Dell Notebook On and Off, which will help you find where the wireless switch is located for your specific computer.
    • Available Network - This icon means that your computer is connected to the wireless network. When you cannot get to the internet, proceeded to step 3.

    • Not Connected - This icon means that the wireless antenna is on, but you are not connected to a wireless network. For information on setting up and connecting to your wireless network, refer to the Setting up a Home Wireless Network and Connecting to the Internet section.

    • Network Icon Off - This icon means that the wireless antenna is off. To turn it back on:
      1. Touch or click on the Network icon (Network Icon Off)

      2. Touch or click the panel labeled Wi-Fi (the panel should turn from grey to blue and should look like Figure 1).

      3. Once your Wi-Fi network shows in the list, refer to the Setting up a Home Wireless Network and Connecting to the Internet section.
        Note: When you already have a wireless network setup and you are adding another computer or reconnecting, make sure the correct network name (SSID) and key (if any) are used to create a profile, for more information refer to the How Do I Find my Wireless Network Name and How Do I Find my Wireless Network Key sections.
    • Network Icon Airplane Mode - This icon means that the computer is in Airplane mode and that all the wireless communication devices including Wi-Fi, Mobile Broadband, Bluetooth, GPS, near field communication (NFC) and any other type of wireless communication are turn off. To turn the communication devices back on:
      1. Touch or click on the Network icon (Network Icon Airplane Mode)

      2. Touch or click the panel labeled Airplane mode (the panel should turn from blue to grey).

      3. Touch or click the panel labeled Wi-Fi (the panel should turn from grey to blue and should look like Figure 1).

      4. Once your Wi-Fi network shows in the list, refer to the Setting up a Home Wireless Network and Connecting to the Internet section.
        Note: When you already have a wireless network setup and you are adding another computer or reconnecting, make sure the correct network name (SSID) and key (if any) are used to create a profile, for more information refer to the How Do I Find my Wireless Network Name and How Do I Find my Wireless Network Key sections.
      What the Network Icons Should Look Like
      Figure 1: Wireless Icons Example Settings

  3. Run the Network Troubleshooter.
    1. Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).

    2. Touch or click Troubleshoot problems, and then follow the prompts.

  4. Turn off and then turn on all the devices on the network to reboot and synchronize them, for more information refer Dell Knowledge Base article Turn Off and Then Turn on All the Devices on the Network.

  5. Make sure the most current wireless drivers, computer BIOS and router firmware are installed.
    Note: When the affected device has no Wireless connectivity to download a driver or BIOS, you will need to do one of the following to get the driver on the affected device:
    • Connect the affected device to your router using a network cable (when that is an option).
    • Use another device that does have Internet connectivity to download the driver and use a USB Flash drive to transfer the driver to the affected device.
    • For tablets, use the USB cable that came with the tablet to transfer the driver to the tablet, which was downloaded to another device that does have Internet connectivity.
    • For more information on downloading and installing the most current BIOS version, refer to the Dell Knowledge Base article What is BIOS and How to Download and Install the latest BIOS?
      Notes:
      • When you have upgraded from Windows 7 or 8(8.1) to Windows 10. It is recommended that you update to the most current BIOS available for your computer before installing any Wireless device drivers.
      • The most current BIOS is located in the BIOS subsection.
    • For more information on downloading and installing drivers, refer to Dell Knowledge Base article How to Use the Drivers and Downloads Website.
      Note: The network adapter drivers are located in the Network subsection.
    • Update the wireless router's firmware to the latest available, refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 1.
      Note: To update the router firmware you will need to have a computer connected to your wireless router (this may be by means of a network cable or another computer that is connected wirelessly).
      Manufacture User Name Password
      Linksys External Link
      leave blank admin
      D-Link External Link
      admin leave blank
      Netgear External Link
      admin password
      2Wire External Link
      None unless one was set up. None unless one was set up.
      Belkin External Link
      None leave blank
      Apple External Link
      Use the AirPort utility
      SMC External Link
      Admin smcadmin
      Table 1: Wireless Manufacture Links, Router Default User Names and Passwords

  6. To make sure the wireless adapter is transmitting at its highest level, refer to Dell Knowledge Base article Configure the Wireless Adapter Settings for Optimal Performance.

  7. Refer to Microsoft Knowledge Base article Why can't I get online? for additional information. External Link

  8. Refer to Microsoft Knowledge Base article Fix Network Connection Issues in Windows 10 for advanced troubleshooting steps such as the resetting the TCP/IP stack. External Link

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3. How Do I Find my Wireless Network Name?

The easiest way to find your wireless network name (SSID) is to put the computer and the wireless router side-by-side (3-9 feet, 1-3 meters away from each other).

Do one of the following tasks:

  • For a notebook computer, move the computer next to the wireless router and follow the instructions in the Dell Knowledge Base article Connecting to Your Wireless (Wi-Fi) Network to find the network name with the strongest signal and write it down exactly as you see it.
    Note: The signal strength is indicated by the number of white bars. Look for a listing that has the most white bars next to it (it may be necessary to scroll up or down to find it. When the listing with the most white bars reads as "Hidden network or Other Network", refer to the Getting the Wireless Network Name Directly from the Wireless Router section for instructions to get the wireless network name from the wireless router directly.
  • For a desktop, it may be necessary to move the wireless router closer to the desktop (you do not need to move or power off the broadband modem because Internet access is not needed at this time, but any other computer(s) that is connected to the wireless router will not be able to access the Internet during this process). Make sure the wireless router is powered on after moving it and follow the instructions in the Dell Knowledge Base article Connecting to Your Wireless (Wi-Fi) Network to find the network name with the strongest signal and write it down exactly as you see it.
    Note: The signal strength is indicated by the number of white bars. Look for a listing that has the most white bars next to it (it may be necessary to scroll up or down to find it. When the listing with the most white bars reads as "Hidden network or Other Network", refer to the Getting the Wireless Network Name Directly from the Wireless Router section for instructions to get the wireless network name from the wireless router directly.

    After finding your wireless network name, you will need to move the wireless router back to its original location and re-connect it to the Broadband Modem.
  • When you have a computer that is connected to the wireless router with a network cable, it is possible to get the wireless network name directly from the wireless router, refer to the Getting the Wireless Network Name Directly from the Wireless Router section and follow the instructions.

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Getting the Wireless Network Name Directly from the Wireless Router

For this process to work a network cable will have to be connected between one of the network (LAN) ports on the back of the wireless router and the LAN port on the computer.

Refer to the manual(s) for your computer for information on where the LAN port is located (this information is normally located in the Quick Start Guide). For more information refer to Dell Knowledge Base article Manuals and Documentation for your Dell Product on how to download and view the manual(s).
  1. From the Desktop screen, touch and hold or right-click the network icon (Network Icon) in the notification area (located in the lower right-hand corner).

  2. Touch or click Open Network and Sharing Center.

  3. Touch or click Ethernet.

  4. Touch or click Details.

  5. Locate and write down the IP address to the right of IPv4 Default Gateway.

  6. Open an Internet browser.

  7. In the address bar, type http://[Default_Gateway_ip_address], where [Default_Gateway_ip_address] is the IPv4 Default Gateway IP address (do not include the brackets).

  8. Log into the router. For some of the most common router user name and passwords, refer to Table 2.
    Manufacture User Name Password
    Linksys External Link
    leave blank admin
    D-Link External Link
    admin leave blank
    Netgear External Link
    admin password
    2Wire External Link
    None unless one was set up. None unless one was set up.
    Belkin External Link
    None leave blank
    Apple External Link
    Use the AirPort utility
    SMC External Link
    Admin smcadmin
    Table 2: Common Wireless Router User Name and Passwords

    Wireless router manufacturers typically keep the wireless Network Name or SSID under a page listed as Wireless, the method for getting to that page varies. Refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 2.

    Be sure to write the wireless network name down, exactly as you see it.

    When the common defaults do not work, it means that either someone has changed the default or your model of wireless router has a unique user name or password. Ask whoever may have set up the wireless router what is the user name and password, you can also refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 2.
    Notes: When all attempts to log in to the wireless router have failed, it will be necessary to reset the wireless router back to its defaults (like it was when first taken out of the box) to connect to the wireless router. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reset the wireless router, links are provided in Table 2.

    Before you reset the wireless router please note:
    • When you access the Internet through a DSL (phone) connection:
      • Contact you Internet Service Provider (ISP) for your username and password that allows you to connect to the Internet, you will need to re-enter that information into the wireless router.
      • No other computers connected to your network will be able to access the Internet until you re-enter your username and password that you got from your ISP.
      • After re-entering your username and password that you got from your ISP into the wireless router, no wireless computers will be able to access the Internet until you reconfigure the router and wireless computers. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reconfigure the wireless router, links are provided in Table 2.
    • When you access the Internet through a TV cable provider:
    • No other wireless computers connected to your wireless router will be able to access the Internet until you reconfigure the router and wireless computers. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reconfigure the wireless router, links are provided in Table 2.

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4. How Do I Find my Wireless Network Key?

Note: 2Wire wireless routers provided by AT&T have the 10-digit WEP key located on the bottom of the 2Wire router inside brackets (for example [ xxxxxxxxxx ]).
  • Write down the 10-digit key, exactly as you see it.

For this process to work a network cable will have to be connected between one of the network (LAN) ports on the back of the wireless router and the LAN port on the computer.

Refer to the manual(s) for your computer for information on where the LAN port is located (this information is normally located in the Quick Start Guide). For more information refer to Dell Knowledge Base article Manuals and Documentation for your Dell Product on how to download and view the manual(s).
  1. From the Desktop screen, touch and hold or right-click the network icon (Network Icon) in the notification area (located in the lower right-hand corner).

  2. Touch or click Open Network and Sharing Center.

  3. Touch or click Ethernet.

  4. Touch or click Details.

  5. Locate and write down the IP address to the right of IPv4 Default Gateway.

  6. Open an Internet browser.

  7. In the address bar, type http://[Default_Gateway_ip_address], where [Default_Gateway_ip_address] is the IPv4 Default Gateway IP address (do not include the brackets).

  8. Log into the router. For some of the most common router user name and passwords, refer to Table 3.
    Manufacture User Name Password
    Linksys External Link
    leave blank admin
    D-Link External Link
    admin leave blank
    Netgear External Link
    admin password
    2Wire External Link
    None unless one was set up. None unless one was set up.
    Belkin External Link
    None leave blank
    Apple External Link
    Use the AirPort utility
    SMC External Link
    Admin smcadmin
    Table 3: Common Wireless Router User Name and Passwords

    Wireless router manufacturers typically keep the Network Key or Passphrase under a page listed as Wireless Security, the method for getting to that page varies. Refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 3.

    Be sure to write the wireless network key down, exactly as you see it.

    When the common defaults do not work, it means that either someone has changed the default or your model of wireless router has a unique user name or password. Ask whoever may have set up the wireless router what is the user name and password, you can also refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 3.
    Notes: When all attempts to log in to the wireless router have failed, it will be necessary to reset the wireless router back to its defaults (like it was when first taken out of the box) to connect to the wireless router. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reset the wireless router, links are provided in Table 3.

    Before you reset the wireless router please note:
    • When you access the Internet through a DSL (phone) connection:
      • Contact you Internet Service Provider (ISP) for your username and password that allows you to connect to the Internet, you will need to re-enter that information into the wireless router.
      • No other computers connected to your network will be able to access the Internet until you re-enter your username and password that you got from your ISP.
      • After re-entering your username and password that you got from your ISP into the wireless router, no wireless computers will be able to access the Internet until you reconfigure the router and wireless computers. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reconfigure the wireless router, links are provided in Table 3.
    • When you access the Internet through a TV cable provider:
    • No other wireless computers connected to your wireless router will be able to access the Internet until you reconfigure the router and wireless computers. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reconfigure the wireless router, links are provided in Table 3.

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5. Securing Your Wireless Network

Refer to the following links within the Dell Knowledge Base article Getting Started and Connecting to a Wireless Network for information on the following subjects:

Notes:

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6. My Web Browser Cannot Display the Web Page

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7. HomeGroup for Windows 10

This Microsoft Knowledge Base article provides information on:

  • Find out how to create or join a homegroup.
  • Find out how to share files, photos, music, and more.

HomeGroup from start to finish External Link

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8. HomeGroup Issues

  1. In the Search box, type HomeGroup.

  2. Click Find and fix Problems with HomeGroup.

  3. Click Next and follow the prompts.

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9. OneDrive on your PC

OneDrive is free online storage that comes with your Microsoft account. Save your files there and you'll be able to get to them from any PC, tablet, or phone.

For more information, refer to Microsoft Knowledge Base article OneDrive on your PC. External Link

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10. Which Wireless Networking Adapter is Installed in Your Dell™ Computer?

This Dell Knowledge Base article provides information on how to tell which wireless network adapter is installed in your computer.

Which Wireless Networking Adapter is Installed in Your Dell Computer

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11. How to Download and Install the Latest Dell Wireless Network Adapter Driver

Refer to the Dell Knowledge Base article How to Download and Install a Driver, this article provides information on how to download drivers for the wireless network adapter installed in your computer.

Notes:
  • When the affected device has no Wireless connectivity to download a driver or BIOS, you will need to do one of the following to get the driver on the affected device:
    • Connect the affected device to your router using a network cable (when that is an option).
    • Use another device that does have Internet connectivity to download the driver and use a USB Flash drive to transfer the driver to the affected device.
    • For tablets, use the USB cable that came with the tablet to transfer the driver to the tablet, which was downloaded to another device that does have Internet connectivity.
  • The network adapter drivers are located in the Network subsection.

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Changing the Wireless Network Name or Wireless Key

For this process to work a network cable will have to be connected between one of the network (LAN) ports on the back of the wireless router and the LAN port on the computer.

Refer to the manual(s) for your computer for information on where the LAN port is located (this information is normally located in the Quick Start Guide). For more information refer to Dell Knowledge Base article Manuals and Documentation for your Dell Product on how to download and view the manual(s).
  1. From the Desktop screen, touch and hold or right-click the network icon (Network Icon) in the notification area (located in the lower right-hand corner).

  2. Touch or click Open Network and Sharing Center.

  3. Touch or click Ethernet.

  4. Touch or click Details.

  5. Locate and write down the IP address to the right of IPv4 Default Gateway.

  6. Open an Internet browser.

  7. In the address bar, type http://[Default_Gateway_ip_address], where [Default_Gateway_ip_address] is the IPv4 Default Gateway IP address (do not include the brackets).

  8. Log into the router. For some of the most common router user name and passwords, refer to Table 4.
    Manufacture User Name Password
    Linksys External Link
    leave blank admin
    D-Link External Link
    admin leave blank
    Netgear External Link
    admin password
    2Wire External Link
    None unless one was set up. None unless one was set up.
    Belkin External Link
    None leave blank
    Apple External Link
    Use the AirPort utility
    SMC External Link
    Admin smcadmin
    Table 4: Common Wireless Router User Name and Passwords

    Wireless router manufacturers typically name the page to enter a Network Key or Passphrase as Wireless Security and to change the Wireless Network Name or SSID as Wireless, the method for getting to that page varies. Refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 4.

    Be sure to write down the Wireless Network Name and Network Key, exactly as you see it, when you change it.

    When the common defaults do not work, it means that either someone has changed the default or your model of wireless router has a unique user name or password. Ask whoever may have set up the wireless router what is the user name and password you can also refer to the wireless router documentation or contact the wireless router manufacturer, links are provided in Table 4.
    Notes: When all attempts to log in to the wireless router have failed, it will be necessary to reset the wireless router back to its defaults (like it was when first taken out of the box) to connect to the wireless router. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reset the wireless router, links are provided in Table 4.

    Before you reset the wireless router please note:
    • When you access the Internet through a DSL (phone) connection:
      • Contact you Internet Service Provider (ISP) for your username and password that allows you to connect to the Internet, you will need to re-enter that information into the wireless router.
      • No other computers connected to your network will be able to access the Internet until you re-enter your username and password that you got from your ISP.
      • After re-entering your username and password that you got from your ISP into the wireless router, no wireless computers will be able to access the Internet until you reconfigure the router and wireless computers. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reconfigure the wireless router, links are provided in Table 4.
    • When you access the Internet through a TV cable provider:
    • No other wireless computers connected to your wireless router will be able to access the Internet until you reconfigure the router and wireless computers. Refer to the wireless router documentation or contact the wireless router manufacturer on how to reconfigure the wireless router, links are provided in Table 4.

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Article ID: SLN297740

Last Date Modified: 09/16/2016 11:09 AM


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