This article provides information about exporting the SupportAssist Collection, including the Operating System, Application Data, and the RAID controller logs via the integrated Dell Remote Access Controller (iDRAC) web interface of Dell PowerEdge servers of 14th generation.
Find additional information about your iDRAC in the User Manual matching to the installed firmware.
If the iDRAC Service Module (iSM) is installed and running in Host Operating System, you can manually generate the SupportAssist Collection including OS information. The iDRAC Service Module invokes the appropriate OS collector on the host operating system, collects the data, and transfers to iDRAC. You can then save the data to the required location. To generate the SupportAssist collection manually:
After logging into the iDRAC web interface, go to Maintenance (Fig.1)
Then choose tab SupportAssist (Fig. 1).
Click Start a Collection (Fig. 1).
Fig. 1: iDRAC 9 GUI
Data to Collect: Select the data sets to be included in the Collection or leave the defaults which are already selected.
Collection Preferences: You can select data sets that need to be filtered for Personally Identifiable Information (PII).
Select the destination where Collection needs to be saved.
Click Collect to proceed with Collection generation.
Accept the End User Level Agreement (EULA) to continue the process.
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Article ID: SLN306670
Last Date Modified: 10/26/2017 05:12 AM