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Article Number: 000126649

Dell Universal Dock D6000 Series Computer Charging Limitations

Summary: Learn what to do if a Dell Universal Dock D6000 series dock does not charge a docked computer without an additional AC adapter connected to the computer.

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Article Content

Symptoms

Docked computer does not charge

The Dell Universal Dock D6000 series has a dual-configuration USB cable connection. It ships configured for USB Type-A connections. (Figure 1)
USB Type-A Cable Connection that does not provide computer power
Figure 1: USB Type-A Cable Connection that does not provide computer power

The Dell Universal Dock D6000 series can provide Dell computers with 65 W power using a USB Type-C port (Figure 2) configured for charging when docked to the computer.
USB Type-C cable configuration that provides 65 watts of power to the computer

Figure 2: USB Type-C cable configuration that provides 65 W power to the computer

 

Cause

The Dell Universal Dock D6000 series may not charge some docked computers in some configurations. This is due to either a limitation of the cable connection that is used to dock the computer (Figure 1) or a limitation of the computer that is connected to the dock.

Resolution

Computers docked using USB 3.0 Type-A connections (Figure 1) or computers that require more than 65 W of power input to power the computer and charge the battery require a separate AC power adapter to power the computer and charge the battery.

Note: Check the label of your Dell computer AC adapter for the rated adapter wattage. If the adapter rating is higher than 65 W, you must use your computer AC adapter in addition to the dock AC adapter.

The dock is designed for these computers but requires the computer AC adapter for computer power.

  • Inspiron 14 7460 (No USB Type-C)
  • Inspiron 15 7567 Gaming (No USB Type-C)
  • Latitude 13 3380 (No USB Type-C)
  • Latitude 11 3189 (No USB Type-C)
  • Latitude 14 3480 (No USB Type-C)
  • Latitude 14 3490
  • Latitude 15 3580 (No USB Type-C)
  • Latitude 15 3590
  • Latitude 14 5480 (Discrete video requires 90 W)
  • Latitude 14 5490 (Discrete video requires 90 W)
  • Latitude 15 5580 (Discrete video requires 90 W)
  • Latitude 15 5590 (Discrete video requires 90 W)
  • Vostro 14 3468 (No USB Type-C)
  • Vostro 14 5468 (No USB Type-C)
  • Vostro 15 3568 (No USB Type-C)
  • Vostro 15 5568 (No USB Type-C)

The dock is designed for these computers and is documented to have USB Type-C ports that are configured with the ability to charge the computer using the computer to dock USB connection. (Figure 2)

  • Inspiron 17 7778 2-In-1
  • Inspiron 17 7779 2-In-1
  • Latitude 12 5285
  • Latitude 12 5289 2-In-1
  • Latitude 13 3379 2-In-1
  • Latitude 12 5280
  • Latitude 12 5290
  • Latitude 12 5290 2-in-1
  • Latitude 14 5480 (65 W integrated video only)
  • Latitude 14 5490 (65 W integrated video only)
  • Latitude 15 5580 (65 W integrated video only)
  • Latitude 15 5590 (65 W integrated video only)
  • Latitude 12 7280
  • Latitude 12 7290
  • Latitude 14 7480
  • Latitude 14 7490
  • XPS 13 9365 2-in-1 (Left-hand USB Type-C port only)
Note: Dell computers manufactured after 2018 with 65-watt USB Type-C power requirements are also supported.

For computers requiring over 65 W, an additional AC adapter may be required for optimal performance. Check your AC adapter for power requirements. The battery does not charge when connected using only a USB 3.0 Type-A (Figure 1) connection to the dock. This is because power delivery is only through Type-C (Figure 2). When using the Type-A connection, then you must connect the computer AC adapter to power the computer and charge the computer battery.

For more information, reference the Dell Universal Dock D6000 User's Guide from Support for Dell Universal Dock D6000 Documentation.

Article Properties

Affected Product
Dell Universal Dock D6000, Inspiron 14 7460, Inspiron 15 Gaming 7567, Inspiron 17 7778 2-in-1, Inspiron 17 7779 2-in-1, Latitude 3189, Latitude 5280/5288, Latitude 5285 2-in-1, Latitude 5289 2-in-1, Latitude 7280, Latitude 13 3379 2-in-1 , Latitude 13 3380, Dell Latitude 3480/3488, Latitude 5480/5488, Latitude 7480, Dell Latitude 3580/3588, Latitude 5580, Vostro 14 5468, Vostro 15 3568, Vostro 15 5568, XPS 13 9365 2-in-1 ...
Last Published Date

29 Jan 2024

Version

6

Article Type

Solution

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