Knowledge Base

Resolving Windows Vista Password Issues

As of April 11, 2017, Windows Vista customers are no longer receiving new security updates, non-security hotfixes, free or paid assisted support options, or online technical content updates from Microsoft. This article will no longer be updated and remains for information only. Please visit the Microsoft site for the full end of support statement.

This article is for Microsoft Windows Vista.

Click below to change the operating system.

Table of Contents:

  1. Create a Password Reset Disk
  2. Use the Password Reset Disk
  3. Resolve Error: The User Profile Service Failed the Logon
  4. If You do not have a Password Reset Disk

This article helps to resolve password issues with Microsoft Windows Vista

Create a Password Reset Disk

Use a floppy disk or USB memory key to create a password reset disk using the following Microsoft instructions on How to Create a Password Reset Disk.

Anyone can use this disk to access your account on this computer, so it is important that you store the disk in a secure but accessible location.

Use a Password Reset Disk

The easiest way to recover from a lost password situation is to use a password reset disk . If you have a reset disk, follow these steps:

  1. At the Windows logon screen, click Reset password.
  2. Insert the recovery diskette or USB key.
  3. Follow the instructions on-screen to create a new password.
  4. Log onto the account using your new password.
Password reset disks are valid for the account they were created on. If you use a password reset disk to recover your password, you do not need to create a new reset disk afterwards.

Resolve Error: The User Profile Service Failed the Logon

Microsoft Knowledge Base Article provides instructions on how to resolve The User Profile Service Failed the Logon. User profile cannot be loaded error..


If you have lost or forgotten your password, and a password reset disk is not available, reinstalling the operating system is the only recourse.

Article ID: SLN129815

Last Date Modified: 12/18/2017 01:36 PM

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