Knowledge Base

Dial Up Internet Connections for the Home


Table of Contents:

  1. General Set Up Instructions
  2. General Troubleshooting Steps
  3. How to Download and Install the Latest Drivers for Your Modem
  4. How to Find Out Which Modem Is Installed in Your Dell™ Computer
  5. Find Additional Solutions

This article provides information and links to other articles concerning Dial Up internet connections.


1. General Set Up Instructions

To connect to the Internet, certain hardware and services are needed, which are listed below. Without any one of these items, connecting to the Internet is not possible.

  • Internet Service Provider (ISP) - Companies such as AOL, NetZero, EarthLink, and some telephone companies provide dial-up Internet service.

  • Computer with a modem - Usually a device located inside the computer. If you do not know if you have a modem installed in your Dell computer, refer to the How to Find Out Which Modem Is Installed in Your Dell™ Computer section.

    1. Place the computer near a telephone jack (make sure the computer is plugged into A/C power and turned on).
    2. Your Internet Service Provider (ISP) should have provided an installation CD. If so, insert the CD into the computer and follow the instructions for setting up the Internet service (for additional help in setting up the Internet service, contact the ISP).

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2. General Troubleshooting Steps

  1. Make sure the phone jack is live by connecting a telephone to it. Pick up the receiver to make sure you hear a dial tone.
  2. Make sure the telephone cord is pushed all the way into the telephone wall jack and computer (it normally makes a click when pushed in all the way).
  3. Make sure the telephone cord is under 6 feet (2 meters) long.
  4. Disconnect any other phones (the higher the number of phones, the lower the voltage is to the modem).
  5. Restart the computer and try connecting again.

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3. Drivers for Your Modem

This article provides information on how to download drivers for the Modem installed in your computer.

How to Use the Drivers and Downloads Website

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4. How to Find Out Which Modem Is Installed in Your Dell™ Computer

This article provides information on how to Modem installed in the computer.

How Do I Determine the Components in a Dell™ Computer?
Note: To find your Modem look under Part Description for the word Modem.

If one is not listed a Modem did not come with the computer.

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5. Find Additional Solutions

Can't solve your problem? Search for Additional Solutions Here!

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Article ID: SLN131629

Last Date Modified: 09/30/2015 04:45 AM


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