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Article Number: 000137049

LifeCycle Controller Inventory Failure Internal Error: Get inventory from LCL Failure, OMSA not Showing all System Information

Summary: If the OpenManage Server Administrator (OMSA) does not show all system information properly, there might be an issue with the inventory collection. In this case, the CSIOR (Collect System Inventory on restart) function should be enabled in the system BIOS. ...

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Article Content

Symptoms

This article provides information on LCC 11G Inventory Failure Internal Error: Get inventory from LCL Failure, OMSA not showing all System information.

Question

LifeCycle Controller Inventory Failure Internal Error: Get inventory from LCL Failure, OMSA not Showing all System Information. SLN283222_en_US__11368183700798.CSIOR1 SLN283222_en_US__21368183772878.CSIORStage2 SLN283222_en_US__31368183808739.Collecting Inventory

Cause

Answer
 
  1. Enable the CSIOR feature, (Collect System Inventory on restart) to do this load the iDRAC BIOS during POST (CTRL-E) and enable the feature. he system will reboot and you will see on the screen that  the system is performing a system inventory. Then once complete and fully loaded to the OS check within OMSA that all the features and the full complement of  OMSA options are available. If not uninstall OMSA and install the latest version. Check within the iDRAC that the inventory section on iDRAC shows the inventory and does not show inventory unavailable at this time. You may need to refresh the inventory section several times to show the inventory details. 
  2. Reboot the system and perform a reset of the iDRAC again from the CTRL-E BIOS, This will require someone to physically be at the server to reboot the server as the remote console will drop the connection. We will need to configure the iDRAC from within OMSA once the system has booted to the OS again or from the CTRL-E BIOS. This is a hard reset of the iDRAC and performing a soft reset of the iDRAC from within the iDRAC or RACADM CLI is not enough to clear the error. 
  3.  Once the idrac has been cleared and we have fully booted back into the OS, install the update and the error should be cleared.

Resolution

  

Article Properties

Affected Product

Servers, PowerEdge

Last Published Date

04 Oct 2021

Version

4

Article Type

Solution

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