Knowledge Base

How to Run the Dell Data Security Uninstaller


The Dell Data Security Uninstaller provides a stream-lined removal method for the listed Windows Dell Data Security (formerly Dell Data Protection) Affected Products.


Affected Products:

Dell Encryption Enterprise
Dell Data Protection | Enterprise Edition
Dell Encryption Personal
Dell Data Protection | Personal Edition
Dell Encryption External Media
Dell Data Protection | External Media Edition
Dell Data Guardian
Dell Data Protection | Secure Lifecycle
Dell Data Protection | Cloud Edition
Dell Endpoint Security Suite Enterprise
Dell Data Protection | Endpoint Security Suite Enterprise
Dell Data Protection | Endpoint Security Suite
Dell Threat Defense
Dell Data Protection | Server Encryption

Affected Versions:

8.0.x and later

Affected Platform:

Windows




The Dell Data Security Uninstaller can be removed through the user interface (UI) or through command-line interface (CLI) switches. Click on the appropriate tab for more information.

Note: The Dell Data Security Uninstaller can be obtained through Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039. For support outside the US, reference ProSupport’s International Contact numbers list. You can also join us on our Dell Security Community Forum.

To run the Dell Data Security Uninstaller via UI:

  1. Double-click DataSecurityUninstaller.exe to launch the application.

Note: DataSecurityUninstaller requires log4net.dll to reside in the same folder to run successfully.
  1. If user account control (UAC) is enabled, click Yes to elevate to administration permissions. Otherwise proceed to step 3.

  1. In the Dell Data Security Uninstaller User Interface (UI), click Next to proceed.

  1. Optionally, de-select any application from removal and then click Next.

Note:
  • Required dependencies will automatically be checked or un-checked.
  • The applications available on your endpoint may differ from the screenshot.
  1. If Dell Personal Encryption (formerly Dell Data Protection | Personal Edition) or Dell Enterprise Encryption (formerly Dell Data Protection | Enterprise Edition) policy-based encryption is present, Proceed to step 6. Otherwise proceed to step 7.
  2. In the Encryption Agent Options UI, select either:
  1. Select Encryption Removal Agent – Download Keys from Server and then click Next.

  1. Populate the credentials of a Forensic Administrator for the listed Device Server. Once populated, click Next and proceed to step 8.

Note: The Device Server and Forensic Administrator will differ in your environment from the screenshot above.

  1. Select Encryption Removal Agent – Import Keys from a File and then Click Next.

  1. Browse to the location of the forensic Downloaded File and then enter the Passphrase for the file. Once populated, click Next and proceed to step 8.

  1. Select Do not Install Encryption Removal Agent, click Next, and then proceed to step 8.

Warning: : Failure to install the Encryption Removal Agent will prevent the endpoint from decrypting. Data protected by the SDE key will remain useable. Data protected by the Common or User key will not be accessible post uninstall until the Encryption Removal Agent is installed.
  1. If a self-encrypting drive is provisioned on an endpoint, it must be deactivated prior to removal. Click OK to close the Dell Data Security Uninstaller. If a self-encrypting drive is already deactivated or not utilize, proceed to step 8.

  1. Click Remove to uninstall the selected applications from Step 4.

  1. On completion, click Finish to reboot machine.

Note:
  • A reboot is required to clean up the removed applications from the boot cycle.
  • If any application fails to uninstall, click on the Uninstall Logging tab.
  1. Click Yes to confirm you want to reboot the machine.

To run the Dell Data Security Uninstaller via CLI:

The Dell Data Security Uninstaller allows flexibility in command line removal through the usage of parameters and values.

Note:
  • Parameters are case-sensitive
  • DataSecurityUninstaller requires log4net.dll to reside in the same folder to run succesfully.
Parameters Values
CMG_Decrypt= 1 (Installs the Encryption Removal Agent using keys downloaded from the Dell Security Management Server)
2 (Installs the Encryption Removal Agent using keys from a forensic bundle)
3 (Does not install the Encryption Removal Agent)
FORENSIC_ADMIN= User name for the Forensic Administrator of the Dell Security Management Server. This option is required if CMG_Decrypt value 1 is chosen. Value must be contained within quotes
FORENSIC_PWD= Password for the Forensic Administrator of the Dell Security Management Server. This option is required if CMG_Decrypt value 1 is chosen. Value must be contained within quotes
DA_KM_Path= Location of forensic bundle if CMG_Decrypt value 2 (or optionally 3) is chosen. Value must be contained within quotes
DA_KM_PW= Password of forensic bundle if CMG_Decrypt value 2 (or optionally 3) is chosen. Value must be contained within quotes
SILENT Runs the DataSecurityUninstaller without dialogs. CMG_Decrypt value 3 will be set by default if no variables are defined
NOREBOOT= Suppress reboot post uninstall
LOGFILE_PATH= Optional parameter to set file path for uninstall logs. If this option is not chosen, the default locations listed under Uninstall Logging tab will be used. Value must be contained within quotes
LOGFILE_Name= Used to set the name of the uninstall log if LOGFILE_PATH is defined. Value must be contained within quotes

CLI Uninstall Examples:

Example #1

The following example runs DataSecurityUninstaller with no UI and uses the forensic administrator (ExampleUser) to download the encryption key directly from the Dell Security Management Server. Post uninstall, the reboot requirement will be suppressed. Example Command line Uninstall:

DataSecurityUninstaller.exe /SILENT /NOREBOOT /FORENSIC_ADMIN="ExampleUser" /FORENSIC_PWD="Passw0rd" /CMG_DECRYPT=1

The Dell Data Security uninstaller will output uninstall logs by default to C:\ProgramData\Dell\Dell Data Protection). An uninstall log is generated for each application that is selected for removal.

  • DDP_AdvancedThreatProtection_Plugins_Uninstall_MSI.log - contains information on uninstallation of the Dell plugins used to communicate from the Advanced Threat Protection agent to the Dell Client Security Framework.
  • DDP_AdvancedThreatProtection_Uninstall_MSI.log - contains information on the uninstall of the Advanced Threat Protection agent
  • DDP_Authentication_Uninstall_MSI.log - contains information on uninstallation of the Advanced Authentication components.
  • DDP_ClientSecurityFramework_Uninstall_MSI.log - contains information on the removal of the Dell Client Security Framework (Encryption Management Agent).
  • DDP_Data_Guardian_Uninstall_MSI.log - contains information on the removal of Dell Data Guardian.
  • DDP_Encryption_Uninstall_MSI.log - contains information on the removal of Dell's Policy Based Encryption application.
  • DDP_ESSE_Uninstall.log - Contains information on the removal of the "Suite" installer if it was leveraged.
  • DDP_ESSE_Uninstall_MSI.log - Contains information on the removal of the "Suite" installer if it was leveraged.
  • DDPUninstall_Main.log - Contains all information about uninstalls that were attempted leveraging the DDS Uninstaller.
  • DDP_McAfee_Endpoint_Security_Firewall_Uninstall_MSI.log - Contains information on the uninstall of the Firewall component for Dell's Endpoint Security Suite Pro and Endpoint Security Suite Enterprise.
  • DDP_McAfee_Endpoint_Security_Security_Platform_Uninstall_MSI.log - Contains information on uninstallation of the base McAfee components for Dell's Endpoint Security Suite Pro and Endpoint Security Suite Enterprise.
  • DDP_McAfee_Endpoint_Security_Web_Control_Uninstall_MSI.log - Contains information on uninstallation of the Web Control component for Dell's Endpoint Security Suite Pro and Endpoint Security Suite Enterprise.
  • DDP_ThreatProtection_Uninstall_MSI.log - Contains information on uninstallation of the plugins between McAfee and Dell's Client Security Framework for Dell's Endpoint Security Suite Pro and Endpoint Security Suite Enterprise.

For additional support, US based customer can call Dell Data Security ProSupport at: 877.459.7304 Ext. 4310039 or you may also contact us via the Chat Portal. For support outside the US, reference ProSupport’s International Contact Numbers list. Visit the Dell Security Community Forum to get insights from other community members and additional resources to help you manage your environment.


Article ID: SLN307791

Last Date Modified: 10/17/2017 02:52 PM


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