Knowledge Base

Getting started with your Dell Windows PC


Most new PCs have a simple set up program pre-built to get everything up and running. The Getting Started information below will give you additional resources and information that may be of use during this process. We will also provide important links to tools and pages on our Support Site for anything you may need help with. Let's go!

Once you are over the excitement of receiving your new Dell PC it's time to unbox the equipment. Seems simple? It should be, but let us walk you through that process to make sure you don't miss anything or discard important iterms.

  1. Carefully open the outer box

  2. Remove all packaging from this as you may find your charger and paperwork are in this outer packaging

  3. If the laptop is boxed individually your paperwork and guides will be included there

  4. Do not discard any packaging until you are completely up and running

As mentioned, your system will guide you through the set up but let's detail the key points to help you on your way:

Are you connected to the Internet? Make sure you have an active connection in the area where you are setting up as your system will need to be connected to complete the set-up process. This can be a Wireless (Wifi) or Wired connection and if you have a password you should have this available.

Limit any peripherals and accessories during set up, plugging in only the essential items like your mouse, external keyboard, etc. Make sure these are plugged in and turned on.

Connect your power adaptor and turn on! The system will work through many important processes in this initial start-up so please be patient and aware of everything that the on-screen instructions require. The Set-Up guide should display a series of windows asking for information and providing instructions to customise your experience. Key items will be the creation of a Microsoft account if your new system is Windows based, then registration for Dell Tools like SupportAssist to give you a proactive maintenance of your new Laptop. Follow these on-screen steps to completion.

Even though you have a new system it will require updates. This is perfectly normal as updates to your Operating System are regular to deliver enhancements and fix any potential issues and you will see prompts on your system for these as and when they are required. Complete all of these required changes before moving on.

Protect your system by setting up any offered Security Tools as part of the start up process or make sure you have your own Antivirus Protection software ready to be loaded on your new system. Your online security is vitally important these days and a robust program to protect your data is vital. For more information and advice please visit our Security page.

Activate any software purchased from our Dell Download Center using the options available depending on your needs. Our support article on Finding and Activating Microsoft Office will also assist you with this process.

Backing up your system data is vital to ensure that you never lose items that are important to you and also for speedy recovery should something go wrong. Back-up options are offered as part of the start-up process but you can of course use an alternative method. If you are unsure visit our Back-Up and Recovery page for help.

At this point you should have a fully set-up and functioning new PC, with the only additional changes being your own personal customisation. To learn how to change the appearance or style of your system the best resources are your Manual/User Guide or alternatively, if the changes are related to your Operating System, our dedicated support pages with links and videos to give your more information.

If you don’t have yet, we recommend you to create a Dell Account

A Dell Account will allow you to control your personal information and postal addresses, account settings, subscriptions and manage your different Dell orders and products. You will also be able to get the list of service tags

At Dell, we understand you have more important things to do than troubleshoot issues. This is why we have introduced SupportAssist, proactively checking the health of your system’s hardware and software. When an issue is detected, the necessary system state information is sent to Dell for troubleshooting to begin. Dell will contact you to start the resolution conversation, preventing issues from becoming costly problems.

SupportAssist is preinstalled on most of all new Dell devices running Windows operating system and can be found in the Start menu under All Programs in the Dell or Alienware folder.

In addition to the programs installed on your PC, the Dell Support site has a wealth of information on your Dell products.
For help with specific issues or topics we have a comprehensive Support Library at your disposal which contains dedicated pages hosting knowledge base articles, how-to guides and a Video Library for instructional guides on many topics.




Article ID: SLN308225

Last Date Modified: 05/31/2018 04:59 PM


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