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Article Number: 000140566


Microsoft Lync 2013 May Not Detect Audio Devices on Intel WiDi Enabled Systems

Summary: Steps for resolving Microsoft Lync 2013 audio issues with Intel WiDi systems.

Article Content


Symptoms


This article provides the information on "Microsoft Lync 2013 may not detect audio devices on Intel WiDi enabled systems".


Microsoft Lync 2013 No Audio Device Detected

Systems that are equipped with a WiDi USB Intel Wireless card may find that the Audio Device in the system is not detected by Microsoft Lync 2013 (Figure 1):

SLN293338_en_US__1WiDI1
Figure 1

The issue is caused by the WiDi USB driver that acts as an audio gateway.


Solution

If you are not actively using WiDi, the WiDi USB interface can be disabled in device manager until it is needed.

Open Device Manager then disable the Intel UoIP Bus and Host Controller by right clicking on Intel UoIP Bus and clicking Disable (Figure 2).

SLN293338_en_US__2WiDI2
Figure 2

Exit and Restart Microsoft Lync 2013 and the Audio Device should be detected (Figure 3):

SLN293338_en_US__3WiDI3
Figure 3


Article Properties


Affected Product
Latitude 3330 (End of Life), Latitude 3340 (End of Life), Latitude 3440 (End of Life), Latitude 3540 (End of Life), Latitude 6430u, Latitude 7204 Rugged, Latitude 7404 Rugged, Latitude E5440, Latitude E5530, Latitude E5540, Latitude E6230 , Latitude E6320, Latitude E6330, Latitude E6430 ATG, Latitude E6430s, Latitude E6440, Latitude E6530, Latitude E6540, Latitude E7240 Ultrabook, Latitude E7440 ...
Last Published Date

21 Feb 2021

Version

3

Article Type

Solution