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Precision Tower 7810/5810 - McAfee Encryption Fatal Error on boot with BIOS versions A06 or A07





This article provides the information on "Precision Tower 7810/5810 - McAfee Encryption Fatal Error on boot with BIOS versions A06 or A07".


McAfee Encryption Fatal Error.

Precision Tower 7810/5810 users have reported experiencing the McAfee Encryption Fatal Error on Boot with BIOS A06 and A07 on systems equipped with McAfee MDE
Version 7.1.0.389
.

Error message that is displayed: "Boot Error 0xEE020006 Endpoint Encryption disk information not present".

The issue does not occur on BIOS A02 and A03. (It is even possible to flash an affected system from A06 back to A02 without a requirement to decrypt the drive, (the current workaround in use).


Install McAfee Hotfix.

Intel Security (McAfee) has fixed the issue in a HotFix of Endpoint Encryption.

McAfee, working in conjunction with Dell has created a HotFix for Endpoint Encryption to resolve the issue.

NOTE: The drive must be decrypted before applying the hotfix then re-encrypted after the hotfix installation is complete.

McAfee MDE users can contact Intel Security Support to request the HotFix build, reference 7.1.3 HF1087719.



Article ID: SLN299052

Last Date Modified: 09/13/2016 09:26 AM


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