Knowledge Base

How to Troubleshoot Dell Inkjet Printers



This article provides general troubleshooting steps and links to articles specifically designed for your Inkjet printer.


Table of Contents:

  1. Printer Troubleshooting Steps and Procedures
  2. Dell Inkjet Printer Driver Downloads, Set Up and Use Information, Maintenance Guides and Troubleshooting
  3. Operating System Compatibility with Dell Printers
  4. Obtaining and Installing Printer Drivers and Software
  5. Downloading and Viewing Printer Manuals

1. Printer Troubleshooting Steps and Procedures

NOTE: The following steps applies to all brands of printers.
  1. When connected by a USB cable, reseat both ends of the cable going from the computer to the printer.


  2. Restart the computer.


  3. Turn the printer off.


  4. Unplug the printer power cord from the A/C outlet or surge protector and wait at least 30 seconds.


  5. Plug the printer power cord back into the A/C outlet or surge protector.


  6. Turn the printer back on.


  7. Print a test page.
    (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.) (When the page prints successfully no further actions are required.)


  8. Make sure the desired printer is set as the default printer.
    1. Press and hold the Windows key Windows Button and then press the r key.
    2. In the Run box type, shell:PrintersFolder and then touch or click OK.
    3. Touch or click to highlight the desired printer.
    4. Touch and hold or right-click the desired printer.
    5. Touch or click Set as default printer.
      Note: When Set as default printer in not an option, it normally means the printer is already set as the default printer and usually has a check mark next to it.


  9. For networked printers (connected by a wireless or wired network and not a USB cable) make sure the computer is on the network and the printer portal settings and IP address are correct. (For instructions on how to make sure the computer is on the network and the printer portal settings and IP address are correct, click the link below that corresponds to the Operating System that is installed on the computer.)

  10. Run the Printer troubleshooter to diagnose and automatically correct any printer spooler issues. For more information, refer to the Dell Knowledge Base article How to Resolve Printer Spooler Errors.

  11. Print a test page.
    (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.) (When the page prints successfully no further actions are required.)


  12. Perform a System Restore to a time when the printer was working.
    For instructions on how to perform a System Restore, refer to Dell Knowledge base article:
    Note: When the printer still does not work successfully proceed to step 13.


  13. Uninstall the printer driver, download and install the latest printer driver.
Note: The link below is to an article that provides information on issues that are not covered above or in the manuals such as:

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2. Dell Inkjet Printer Driver Downloads, Set Up Information
Maintenance Guides and Troubleshooting Steps

Note: If you are looking for Windows 10, Windows 8 or Windows 7 drivers for your printer, and it is not listed as having any, some or all of the printer functionality may still work with Windows 10, Windows 8 or Windows 7. You may be able to use a older printer driver.
Dell a920 Printer
A920
Dell a940 Printer
A940
Dell a960 Printer
A960
Dell 725 Printer
725
Dell 810 Printer
810
Dell 922 Printer
922
Dell 924 Printer
924
Dell 926 Printer
926
Dell a928 Printer
928
Dell a942 Printer
942
Dell 944 Printer
944
Dell 946 Printer
946
Dell 948 Printer
948
Dell 962 Printer
962
Dell 964 Printer
964
Dell 966 Printer
966
Dell 968 Printer
968
Dell P513w Printer
P513w
Dell P703w Printer
P703
Dell P713w Printer
P713w
Dell V105 Printer
V105
Dell V305w Printer
V305
Dell V313w Printer
V313w
Dell V505w Printer
V505
Dell V515w Printer
V515w
Dell V715w Printer
V715w
Dell V525w Printer
V525w
Dell V725w Printer
V725w

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3. Operating System Compatibility with Dell Printers

This link takes you to the Dell Knowledge Base article that provides information on what Operating Systems are compatible with your printer.

Operating System Compatibility with Dell Printers

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4. Obtaining and Installing Printer Drivers and Software

This link takes you to the Dell Obtaining and Installing Printer Drivers and Software Knowledge Base article.

Obtaining and Installing Printer Drivers and Software

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5. Downloading and Viewing Printer Manuals

This link takes you to the Dell Downloading and Viewing Printer Manuals Knowledge Base article.

Downloading and Viewing Printer Manuals.

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Article ID: SLN179171

Last Date Modified: 03/12/2018 06:53 AM


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